60
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Berkeley Research Group
Marketing or Exec? Claim Your Free Account
About Berkeley Research Group's Brand
Berkeley Research Group LLC. is a leading global strategic advisory and expert consulting firm with 25 offices worldwide. Among its major competitors, Berkeley Research Group is ranked in 2nd place for NPS while Barrett Business Services is 1st, and eClerx Services is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Berkeley Research Group Ranking
- #2 / 4 of its competitors
Berkeley Research Group NPS
Berkeley Research Group's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Berkeley Research Group's customers would recommend using the product based on a scale of -100 to 100.
Berkeley Research Group Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Berkeley Research Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
May 2025 50 | May 2025 | 50 |
Aug 2025 60 | Aug 2025 | 60 |
How Other Brands Compare
Berkeley Research Group is ranked second for NPS among its competitors. Barrett Business Services and eClerx Services come in first and third, with CDW Corporation coming in at #4.
Berkeley Research Group |  CDW Corporation |  Barrett Business Services |  eClerx Services | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 60 | 20 | 100 | 30 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $541.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berkeley Research Group NPS vs. Competitors
Compared to its competitors, Berkeley Research Group's NPS is rated right above eClerx Services, and is preceded by Barrett Business Services.
Berkeley Research Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Berkeley Research Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Berkeley Research Group Customer Loyalty vs. Competitors
Compared to its competitors, Berkeley Research Group's Customer Loyalty score is rated right above Barrett Business Services, and is preceded by CDW Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
 | Hexaware Technologies | 83% |
 | CliftonLarsonAllen | 82% |
| CDW Corporation | 71% |
| Berkeley Research Group | 68% |
| Barrett Business Services | 55% |
Unlock Berkeley Research Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Berkeley Research Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
Berkeley Research Group Product Quality
3.5/5
Berkeley Research Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Berkeley Research Group's overall Product Quality score rated by its users and customers.
Berkeley Research Group Product Information
Berkeley Research Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.thinkbrg.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Media
Small Business Services
Sports & Entertainment
Berkeley Research Group Product Quality vs. Competitors
Compared to its competitors, Berkeley Research Group's Product Quality score is rated right above CDW Corporation, and is preceded by eClerx Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrett Business Services | 4.5/5 |
| CliftonLarsonAllen | 4/5 |
| eClerx Services | 3.5/5 |
| Berkeley Research Group | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
Unlock Berkeley Research Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Berkeley Research Group Product Quality vs. Competitors data and gain insights into your customers today.
Berkeley Research Group Pricing
Berkeley Research Group ROI & Value For Money
3.4/5
Berkeley Research Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Berkeley Research Group's overall ROI score rated by its users and customers.
Berkeley Research Group Pricing vs. Competitors
Compared to its competitors, Berkeley Research Group's ROI score is rated right below Hexaware Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Barrett Business Services | 4/5 |
| CliftonLarsonAllen | 3.9/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| Berkeley Research Group | 3.4/5 |
Unlock Berkeley Research Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Berkeley Research Group ROI vs. Competitors data and gain insights into your customers today.
Berkeley Research Group Customer Satisfaction (CSAT)
Berkeley Research Group Customer Satisfaction (CSAT) Score
67 / 100
Berkeley Research Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Berkeley Research Group Customer Satisfaction vs. Competitors
Compared to its competitors, Berkeley Research Group's Customer Satisfaction score is rated right above eClerx Services, and is preceded by CliftonLarsonAllen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Hexaware Technologies | 84% |
| CliftonLarsonAllen | 69% |
| Berkeley Research Group | 67% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
Unlock Berkeley Research Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Berkeley Research Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Berkeley Research Group Customer Service
3.6/5
Berkeley Research Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Berkeley Research Group's overall Customer Service score rated by its users and customers.
About Berkeley Research Group's Customer Service
Address
2200 Powell Street, Suite 1200, Emeryville, CA
Website
http://www.thinkbrg.com
Phone Number
510.285.3300
Berkeley Research Group Customer Service vs. Competitors
Compared to its competitors, Berkeley Research Group's Customer Service score is rated right below CDW Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| CliftonLarsonAllen | 3.9/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| Berkeley Research Group | 3.6/5 |
Unlock Berkeley Research Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Berkeley Research Group Customer Service vs. Competitors data and gain insights into your customers today.
Berkeley Research Group as an Employer
3.9/5
Berkeley Research Group has a 3.9/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Berkeley Research Group
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Berkeley Research Group scored a 60 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Berkeley Research Group would recommend the brand to a friend. ENPS measures how likely Berkeley Research Group employees would recommend working at Berkeley Research Group to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
