-39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bob Evans Farms
Marketing or Exec? Claim Your Free Account
About Bob Evans Farms' Brand
Bob Evans Farms is a brand born and raised on the promise of farm-fresh goodness. Among its major competitors, Bob Evans Farms is ranked in 7th place for NPS while Shake Shack is 1st, and Olive Garden is 2nd.
Brand at a Glance
62%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Bob Evans Farms Ranking
- #4 / 4 of its competitors
Bob Evans Farms NPS
Bob Evans Farms's Net Promoter Score (NPS) is a -39 with 26% Promoters, 9% Passives, and 65% Detractors. Net Promoter Score tracks whether Bob Evans Farms's customers would recommend using the product based on a scale of -100 to 100.
Bob Evans Farms Overall NPS
| 26% | Promoters |
|---|---|
| 9% | Passives |
| 65% | Detractors |
Bob Evans Farms NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -28 | Jun 2023 | -28 |
Jul 2023 -32 | Jul 2023 | -32 |
Sep 2023 -25 | Sep 2023 | -25 |
Oct 2023 -23 | Oct 2023 | -23 |
Jan 2024 -27 | Jan 2024 | -27 |
Feb 2024 -28 | Feb 2024 | -28 |
Apr 2024 -30 | Apr 2024 | -30 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -35 | Aug 2024 | -35 |
Nov 2024 -34 | Nov 2024 | -34 |
Dec 2024 -36 | Dec 2024 | -36 |
Dec 2025 -39 | Dec 2025 | -39 |
How Other Brands Compare
Bob Evans Farms is ranked #4 for NPS among its competitors. Shake Shack and Olive Garden come in first and second, with Dennys coming in at third.
Bob Evans Farms |  Dennys |  Shake Shack |  Olive Garden | |
| Global Ranking | #- | #243 | #285 | #429 |
| NPS | -39 | 2 | 32 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.17B | $4.43B | $18.78B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bob Evans Farms NPS by Gender
Female customers rated Bob Evans Farms's NPS 55 points higher than Male customers.
Male
-100
Bob Evans Farms's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-45
Bob Evans Farms's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Bob Evans Farms NPS by Ethnicity
Bob Evans Farms's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Other -50 | Other | -50 |
Bob Evans Farms NPS by Age
Bob Evans Farms's NPS was rated -100 points by customers ages 66+ on Comparably.
Bob Evans Farms NPS by Usage
Bob Evans Farms's NPS was rated the highest by customers who have used Bob Evans Farms's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -57 | Over 10 Years | -57 |
Bob Evans Farms NPS vs. Competitors
Compared to its competitors, Bob Evans Farms's NPS is rated right below The Cheesecake Factory.
| COMPANY | NPS Score | |
|---|---|---|
| Shake Shack | 32 |
| Olive Garden | 6 |
| Dennys | 2 |
 | Cracker Barrel | -11 |
 | IHOP | -21 |
 | The Cheesecake Factory | -22 |
| Bob Evans Farms | -39 |
Bob Evans Farms Customer Reviews
Out of the 3 Bob Evans Farms customer reviews 1 was positive and 2 were constructive. Bob Evans Farms customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bob Evans Farms Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Bob Evans Farms users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bob Evans Farms Customer Loyalty Score by Gender
Female customers rated Bob Evans Farms's Customer Loyalty score 70% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bob Evans Farms.
Male
10%
Yes
Female
80%
Yes
Bob Evans Farms Customer Loyalty Score by Ethnicity
Bob Evans Farms's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bob Evans Farms.
70
out of 100
Caucasian
55
out of 100
Other
Bob Evans Farms Customer Loyalty Score by Age
Bob Evans Farms's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bob Evans Farms.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Bob Evans Farms Customer Loyalty Score by Usage
Bob Evans Farms's Customer Loyalty score was rated the highest by customers who have used Bob Evans Farms's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bob Evans Farms Customer Loyalty vs. Competitors
Compared to its competitors, Bob Evans Farms's Customer Loyalty score is rated right below IHOP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dennys | 79% |
| Olive Garden | 77% |
| Cracker Barrel | 77% |
| The Cheesecake Factory | 77% |
| Shake Shack | 73% |
| IHOP | 70% |
| Bob Evans Farms | 62% |
Unlock Bob Evans Farms Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bob Evans Farms Customer Loyalty vs. Competitors data and gain insights into your customers today.
Bob Evans Farms Product Quality
2.5/5
Bob Evans Farms has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bob Evans Farms' overall Product Quality score rated by its users and customers.
Bob Evans Farms Product Information
Bob Evans Farms’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.bobevans.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Bob Evans Farms Product Quality
Bob Evans Farms's Product Quality score was rated highest by customers who have used Bob Evans Farms's products/services for 5 to 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bob Evans Farms' Product Quality.
Ranked Bob Evans Farms Product Quality the Highest
Ranked Bob Evans Farms Product Quality the Lowest
Bob Evans Farms Product Quality Score by Gender
Female customers rated Bob Evans Farms's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bob Evans Farms.
Male
1.8/5
Female
2.4/5
Bob Evans Farms Product Quality Score by Ethnicity
Bob Evans Farms's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bob Evans Farms.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2.1 | Other | 2.1 |
Bob Evans Farms Product Quality Score by Age
Bob Evans Farms's Product Quality score was rated 1.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bob Evans Farms.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.7 | 66+ | 1.7 |
Bob Evans Farms Product Quality Score by Usage
Bob Evans Farms's Product Quality score was rated the highest by customers who have used Bob Evans Farms's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bob Evans Farms Product Quality vs. Competitors
Compared to its competitors, Bob Evans Farms's Product Quality score is rated right below The Cheesecake Factory.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shake Shack | 4/5 |
| Olive Garden | 3.4/5 |
| Dennys | 3.2/5 |
| Cracker Barrel | 3.1/5 |
| IHOP | 2.8/5 |
| The Cheesecake Factory | 2.8/5 |
| Bob Evans Farms | 2.5/5 |
Unlock Bob Evans Farms Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bob Evans Farms Product Quality vs. Competitors data and gain insights into your customers today.
Bob Evans Farms Pricing
Bob Evans Farms ROI & Value For Money
2.4/5
Bob Evans Farms has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bob Evans Farms' overall ROI score rated by its users and customers.
Quick Insights into Bob Evans Farms ROI
Bob Evans Farms's ROI score was rated highest by customers who have used Bob Evans Farms's products/services for 5 to 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bob Evans Farms' ROI score.
Ranked Bob Evans Farms ROI the Highest
Ranked Bob Evans Farms ROI the Lowest
Bob Evans Farms ROI Score by Gender
Female customers rated Bob Evans Farms's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bob Evans Farms.
Male
1.5/5
Female
2.1/5
Bob Evans Farms ROI Score by Ethnicity
Bob Evans Farms's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bob Evans Farms.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.7 | Other | 1.7 |
Bob Evans Farms ROI Score by Age
Bob Evans Farms's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bob Evans Farms.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Bob Evans Farms ROI Score by Usage
Bob Evans Farms's ROI score was rated the highest by customers who have used Bob Evans Farms's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bob Evans Farms Pricing vs. Competitors
Compared to its competitors, Bob Evans Farms's ROI score is rated right below The Cheesecake Factory.
| COMPANY | Pricing Score | |
|---|---|---|
| Shake Shack | 3.8/5 |
| Olive Garden | 3.3/5 |
| Dennys | 3.2/5 |
| Cracker Barrel | 2.8/5 |
| IHOP | 2.7/5 |
| The Cheesecake Factory | 2.6/5 |
| Bob Evans Farms | 2.4/5 |
Unlock Bob Evans Farms ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bob Evans Farms ROI vs. Competitors data and gain insights into your customers today.
Bob Evans Farms Customer Satisfaction (CSAT)
Bob Evans Farms Customer Satisfaction (CSAT) Score
36 / 100
Bob Evans Farms has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
11%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
21%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bob Evans Farms Customer Satisfaction
Bob Evans Farms's Customer Satisfaction score was rated highest by customers who have used Bob Evans Farms's products/services for 5 to 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bob Evans Farms' Customer Satisfaction.
Ranked Bob Evans Farms Customer Satisfaction the Highest
Ranked Bob Evans Farms Customer Satisfaction the Lowest
Bob Evans Farms Customer Satisfaction Score by Gender
Female customers rated Bob Evans Farms's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bob Evans Farms.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Bob Evans Farms Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bob Evans Farms' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bob Evans Farms.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Other
Bob Evans Farms' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bob Evans Farms.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Bob Evans Farms Customer Satisfaction Score by Age
Bob Evans Farms's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bob Evans Farms.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Bob Evans Farms Customer Satisfaction Score by Usage
Bob Evans Farms's Customer Satisfaction score was rated the highest by customers who have used Bob Evans Farms's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bob Evans Farms Customer Satisfaction vs. Competitors
Compared to its competitors, Bob Evans Farms's Customer Satisfaction score is rated right below The Cheesecake Factory.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shake Shack | 73% |
| Dennys | 62% |
| Olive Garden | 61% |
| Cracker Barrel | 51% |
| IHOP | 45% |
| The Cheesecake Factory | 45% |
| Bob Evans Farms | 36% |
Unlock Bob Evans Farms Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bob Evans Farms Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Bob Evans Farms Customer Service
2.5/5
Bob Evans Farms has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bob Evans Farms' overall Customer Service score rated by its users and customers.
About Bob Evans Farms's Customer Service
Address
8111 Smith’s Mill Road, New Albany, OH
Website
https://www.bobevans.com/
Phone Number
(800) 272-7675
Quick Insights into Bob Evans Farms Customer Service
Bob Evans Farms's Customer Service score was rated highest by customers who have used Bob Evans Farms's products/services for Over 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bob Evans Farms' Customer Service score.
Ranked Bob Evans Farms Customer Service the Highest
Ranked Bob Evans Farms Customer Service the Lowest
Bob Evans Farms Customer Service Score by Gender
Female customers rated Bob Evans Farms's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bob Evans Farms.
Male
1.5/5
Female
2.4/5
Bob Evans Farms Customer Service Score by Ethnicity
Bob Evans Farms's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bob Evans Farms.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.6 | Other | 1.6 |
Bob Evans Farms Customer Service Score by Age
Bob Evans Farms's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bob Evans Farms.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Bob Evans Farms Customer Service Score by Usage
Bob Evans Farms's Customer Service score was rated the highest by customers who have used Bob Evans Farms's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bob Evans Farms Customer Service vs. Competitors
Compared to its competitors, Bob Evans Farms's Customer Service score is rated right below The Cheesecake Factory.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shake Shack | 4/5 |
| Olive Garden | 3.4/5 |
| Dennys | 3.2/5 |
| Cracker Barrel | 2.9/5 |
| IHOP | 2.7/5 |
| The Cheesecake Factory | 2.6/5 |
| Bob Evans Farms | 2.5/5 |
Unlock Bob Evans Farms Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Bob Evans Farms Customer Service vs. Competitors data and gain insights into your customers today.
Bob Evans Farms as an Employer
2.5/5
Bob Evans Farms has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bob Evans Farms scored a -39 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Bob Evans Farms would recommend the brand to a friend. ENPS measures how likely Bob Evans Farms employees would recommend working at Bob Evans Farms to a friend.
Net Promoter Score
-39
NPS Score
| 26% | Promoters |
|---|---|
| 9% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
