-34
NPS
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Boyden
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About Boyden's Brand
We believe that care, trust, and value are the cornerstones of building transformational relationships, and long-term success. At Boyden, we build those relationships by delivering innovative and personalized leadership and talent advisory solutions anywhere in the world our clients do business. As a trust-worthy "global boutique" with a values-driven culture and spirit, we’ve been transforming organizations by discovering, cultivating and optimizing leadership talent worldwide for more than 75 years. Among its major competitors, Boyden is ranked in 7th place for NPS while Heidrick & Struggles is 1st, and Russell Reynolds Associates is 2nd.Their current valuation is $10.41B
Brand at a Glance
38%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.1/5
Customer Service
Boyden Ranking
- #4 / 4 of its competitors
Boyden NPS
Boyden's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Boyden's customers would recommend using the product based on a scale of -100 to 100.
Boyden Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Boyden NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
How Other Brands Compare
Boyden is ranked #4 for NPS among its competitors. Heidrick & Struggles and Korn Ferry come in first and second, with Egon Zehnder coming in at third. Among those competitors, it is the second most valued company behind Egon Zehnder.
Boyden |  Korn Ferry |  Egon Zehnder |  Heidrick & Struggles | |
| Global Ranking | #- | #547 | #- | #- |
| NPS | -34 | 6 | 0 | 30 |
| Valuation Updated every 24 hours for public companies | $10.41B | $3.05B | $142.66B | $645.06M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boyden NPS vs. Competitors
Compared to its competitors, Boyden's NPS is rated right below Egon Zehnder.
| COMPANY | NPS Score | |
|---|---|---|
| Heidrick & Struggles | 30 |
 | Russell Reynolds Associates | 25 |
 | Spencer Stuart | 21 |
| Korn Ferry | 6 |
 | Stanton Chase | 0 |
| Egon Zehnder | 0 |
| Boyden | -34 |
Boyden Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Boyden users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boyden Customer Loyalty vs. Competitors
Compared to its competitors, Boyden's Customer Loyalty score is rated right below Spencer Stuart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Stanton Chase | 100% |
| Egon Zehnder | 100% |
| Russell Reynolds Associates | 72% |
| Heidrick & Struggles | 71% |
| Korn Ferry | 69% |
| Spencer Stuart | 64% |
| Boyden | 38% |
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Boyden Product Quality
3.7/5
Boyden has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Boyden Product Information
Boyden’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.boyden.com
- Company Size
- 501-1,000 Employees
Industry
Professional Services
Boyden Product Quality vs. Competitors
Compared to its competitors, Boyden's Product Quality score is rated right above Heidrick & Struggles.
| COMPANY | Product Quality Score | |
|---|---|---|
| Boyden | 3.7/5 |
| Heidrick & Struggles | 3.6/5 |
| Spencer Stuart | 3.5/5 |
| Korn Ferry | 3.5/5 |
| Russell Reynolds Associates | 3.3/5 |
| Stanton Chase | 1.5/5 |
| Egon Zehnder | 1.5/5 |
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Boyden Pricing
Boyden ROI & Value For Money
3.5/5
Boyden has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Boyden Pricing vs. Competitors
Compared to its competitors, Boyden's ROI score is rated right above Korn Ferry, and is preceded by Russell Reynolds Associates.
| COMPANY | Pricing Score | |
|---|---|---|
| Heidrick & Struggles | 4/5 |
| Spencer Stuart | 3.6/5 |
| Russell Reynolds Associates | 3.6/5 |
| Boyden | 3.5/5 |
| Korn Ferry | 3.3/5 |
| Stanton Chase | 1.5/5 |
| Egon Zehnder | 1.5/5 |
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Boyden Customer Satisfaction (CSAT)
Boyden Customer Satisfaction (CSAT) Score
50 / 100
Boyden has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boyden Customer Satisfaction vs. Competitors
Compared to its competitors, Boyden's Customer Satisfaction score is rated right above Stanton Chase, and is preceded by Heidrick & Struggles.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Russell Reynolds Associates | 72% |
| Korn Ferry | 67% |
| Spencer Stuart | 66% |
| Heidrick & Struggles | 64% |
| Boyden | 50% |
| Stanton Chase | 0% |
| Egon Zehnder | 0% |
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Boyden Customer Service
3.1/5
Boyden has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Boyden's Customer Service
Address
520 White Plains Rd, Tarrytown, NY 10591
Website
http://www.boyden.com
Phone Number
914-747-0093
Boyden's Social Links
Boyden Customer Service vs. Competitors
Compared to its competitors, Boyden's Customer Service score is rated right above Stanton Chase, and is preceded by Korn Ferry.
| COMPANY | Customer Service Score | |
|---|---|---|
| Heidrick & Struggles | 4/5 |
| Spencer Stuart | 3.9/5 |
| Russell Reynolds Associates | 3.7/5 |
| Korn Ferry | 3.4/5 |
| Boyden | 3.1/5 |
| Stanton Chase | 1.5/5 |
| Egon Zehnder | 1.5/5 |
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Boyden as an Employer
3.7/5
Boyden has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Boyden scored a -34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Boyden would recommend the brand to a friend. ENPS measures how likely Boyden employees would recommend working at Boyden to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
