30
NPS
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BRILLIO
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About BRILLIO's Brand
At Brillio, our customers are at the heart of everything we do. We were founded on the philosophy that to be great at something, you need to be unreasonably focused. That’s why we are relentless about delivering the technology-enabled solutions our customers need to thrive in today’s digital economy. Simply put, we help our customers accelerate what matters to their business by leveraging our expertise in agile engineering to bring human-centric products to market at warp speed. Born in the digital age, we embrace the four superpowers of technology, enabling our customers to not only improve their current performance but to rethink their business in entirely new ways. Brillio has exceptional employees worldwide and is trusted by hundreds of Fortune 2000 organizations across the globe. To learn more follow us @brillioglobal Among its major competitors, BRILLIO is ranked in 2nd place for NPS while Mindtree is 1st, and EPAM Systems is 3rd. Overall, BRILLIO has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
87%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
BRILLIO Ranking
- #1 / 4 of its competitors
BRILLIO NPS
BRILLIO's Net Promoter Score (NPS) is a 30 with 52% Promoters, 26% Passives, and 22% Detractors. Net Promoter Score tracks whether BRILLIO's customers would recommend using the product based on a scale of -100 to 100.
BRILLIO Overall NPS
| 52% | Promoters |
|---|---|
| 26% | Passives |
| 22% | Detractors |
BRILLIO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 44 | Nov 2022 | 44 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 54 | Jan 2023 | 54 |
Feb 2023 50 | Feb 2023 | 50 |
May 2023 33 | May 2023 | 33 |
Oct 2023 38 | Oct 2023 | 38 |
Jan 2024 40 | Jan 2024 | 40 |
May 2024 45 | May 2024 | 45 |
Aug 2024 48 | Aug 2024 | 48 |
Sep 2024 45 | Sep 2024 | 45 |
Oct 2024 36 | Oct 2024 | 36 |
Dec 2024 31 | Dec 2024 | 31 |
How Other Brands Compare
BRILLIO is ranked first for NPS among its competitors. EPAM Systems and Infosys come in second and third, with Cognizant Technology Solutions coming in at #4.
BRILLIO |  EPAM Systems |  Cognizant Technology Solutions |  Infosys | |
| Global Ranking | #- | #396 | #423 | #502 |
| NPS | 30 | 21 | 5 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $14.94B | $26.75B | $80.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BRILLIO NPS by Gender
BRILLIO's NPS was rated -33 by Male customers on Comparably.
Male
-33
BRILLIO's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
BRILLIO's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BRILLIO NPS vs. Competitors
Compared to its competitors, BRILLIO's NPS is rated right above EPAM Systems, and is preceded by Mindtree.
| COMPANY | NPS Score | |
|---|---|---|
 | Mindtree | 30 |
| BRILLIO | 30 |
| EPAM Systems | 21 |
 | Endava | 17 |
| Infosys | 15 |
 | ThoughtWorks | 14 |
| Cognizant Technology Solutions | 5 |
BRILLIO Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of BRILLIO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BRILLIO Customer Loyalty Score by Gender
BRILLIO's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
BRILLIO Customer Loyalty vs. Competitors
Compared to its competitors, BRILLIO's Customer Loyalty score is rated right above Infosys, and is preceded by Mindtree.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mindtree | 88% |
| BRILLIO | 87% |
| Infosys | 82% |
| Cognizant Technology Solutions | 82% |
| EPAM Systems | 81% |
| Endava | 76% |
| ThoughtWorks | 69% |
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BRILLIO Product Quality
3.4/5
BRILLIO has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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BRILLIO Product Information
BRILLIO’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.brillio.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into BRILLIO Product Quality
BRILLIO's Product Quality score was rated highest by Male customers.
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Ranked BRILLIO Product Quality the Highest
BRILLIO Product Quality Score by Gender
BRILLIO's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
BRILLIO Product Quality vs. Competitors
Compared to its competitors, BRILLIO's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by ThoughtWorks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mindtree | 3.8/5 |
| EPAM Systems | 3.8/5 |
| Infosys | 3.7/5 |
| ThoughtWorks | 3.6/5 |
| BRILLIO | 3.4/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Endava | 3.2/5 |
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BRILLIO Pricing
BRILLIO ROI & Value For Money
3.6/5
BRILLIO has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into BRILLIO ROI
BRILLIO's ROI score was rated highest by Male customers.
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Ranked BRILLIO ROI the Highest
BRILLIO ROI Score by Gender
BRILLIO's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
BRILLIO Pricing vs. Competitors
Compared to its competitors, BRILLIO's ROI score is rated right above ThoughtWorks, and is preceded by Infosys.
| COMPANY | Pricing Score | |
|---|---|---|
| Mindtree | 3.9/5 |
| EPAM Systems | 3.8/5 |
| Infosys | 3.7/5 |
| BRILLIO | 3.6/5 |
| ThoughtWorks | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Endava | 3.2/5 |
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BRILLIO Customer Satisfaction (CSAT)
BRILLIO Customer Satisfaction (CSAT) Score
83 / 100
BRILLIO has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
24%
Satisfied
59%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BRILLIO Customer Satisfaction
BRILLIO's Customer Satisfaction score was rated highest by Male customers.
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Ranked BRILLIO Customer Satisfaction the Highest
BRILLIO Customer Satisfaction Score by Gender
BRILLIO's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BRILLIO Customer Satisfaction vs. Competitors
Compared to its competitors, BRILLIO's Customer Satisfaction score is rated right above EPAM Systems, and is preceded by Mindtree.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mindtree | 89% |
| BRILLIO | 83% |
| EPAM Systems | 83% |
| Infosys | 77% |
| Cognizant Technology Solutions | 64% |
| Endava | 63% |
| ThoughtWorks | 56% |
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BRILLIO Customer Service
3.5/5
BRILLIO has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About BRILLIO's Customer Service
Address
Brillio Head Office, Edison, NJ 08839
Website
http://www.brillio.com/
BRILLIO's Social Links
Quick Insights into BRILLIO Customer Service
BRILLIO's Customer Service score was rated highest by Male customers.
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Ranked BRILLIO Customer Service the Highest
BRILLIO Customer Service Score by Gender
BRILLIO's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
BRILLIO Customer Service vs. Competitors
Compared to its competitors, BRILLIO's Customer Service score is rated right above Cognizant Technology Solutions, and is preceded by ThoughtWorks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mindtree | 3.9/5 |
| EPAM Systems | 3.9/5 |
| Infosys | 3.8/5 |
| ThoughtWorks | 3.7/5 |
| BRILLIO | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Endava | 3.3/5 |
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BRILLIO as an Employer
2.8/5
BRILLIO has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
BRILLIO scored a 30 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of BRILLIO would recommend the brand to a friend. ENPS measures how likely BRILLIO employees would recommend working at BRILLIO to a friend.
Net Promoter Score
30
NPS Score
| 52% | Promoters |
|---|---|
| 26% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 20% | Promoters |
|---|---|
| 27% | Passive |
| 53% | Detractors |
