0
NPS
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Bristlecone
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About Bristlecone's Brand
Bristlecone is a supply chain and business analytics advisor, serving customers across a wide range of industries. Among its major competitors, Bristlecone is ranked in 6th place for NPS while Bluewolf is 1st, and GLOBAL SHOP SOLUTIONS, INC. is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Bristlecone Ranking
- #4 / 4 of its competitors
Bristlecone NPS
Bristlecone's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Bristlecone's customers would recommend using the product based on a scale of -100 to 100.
Bristlecone Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Bristlecone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Jun 2023 25 | Jun 2023 | 25 |
Jun 2025 0 | Jun 2025 | 0 |
How Other Brands Compare
Bristlecone is ranked #4 for NPS among its competitors. Paragon and INFOR (US), INC. come in first and second, with Netsuite coming in at third.
Bristlecone |  Netsuite |  INFOR (US), INC. |  Paragon | |
| Global Ranking | #- | #494 | #- | #- |
| NPS | 0 | 2 | 5 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $4.50B | $11.08M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bristlecone NPS vs. Competitors
Compared to its competitors, Bristlecone's NPS is rated right above Intrigo Systems, and is preceded by Netsuite.
| COMPANY | NPS Score | |
|---|---|---|
 | Bluewolf | 100 |
 | GLOBAL SHOP SOLUTIONS, INC. | 37 |
| Paragon | 11 |
| INFOR (US), INC. | 5 |
| Netsuite | 2 |
| Bristlecone | 0 |
 | Intrigo Systems | N/A |
Bristlecone Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Bristlecone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bristlecone Customer Loyalty vs. Competitors
Compared to its competitors, Bristlecone's Customer Loyalty score is rated right above Bluewolf, and is preceded by Netsuite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| INFOR (US), INC. | 77% |
| Paragon | 76% |
| Netsuite | 74% |
| Bristlecone | 68% |
| Bluewolf | 55% |
| GLOBAL SHOP SOLUTIONS, INC. | 10% |
| Intrigo Systems | N/A |
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Bristlecone Product Quality
3.5/5
Bristlecone has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bristlecone Product Information
Bristlecone’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.bcone.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Productivity
Travel
Bristlecone Product Quality vs. Competitors
Compared to its competitors, Bristlecone's Product Quality score is rated right above Paragon, and is preceded by INFOR (US), INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| GLOBAL SHOP SOLUTIONS, INC. | 4/5 |
| INFOR (US), INC. | 3.5/5 |
| Bristlecone | 3.5/5 |
| Paragon | 3.4/5 |
| Netsuite | 3.4/5 |
| Bluewolf | 3/5 |
| Intrigo Systems | N/A |
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Bristlecone Pricing
Bristlecone ROI & Value For Money
3.3/5
Bristlecone has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Bristlecone Pricing vs. Competitors
Compared to its competitors, Bristlecone's ROI score is rated right above Netsuite, and is preceded by INFOR (US), INC..
| COMPANY | Pricing Score | |
|---|---|---|
| Bluewolf | 4.7/5 |
| GLOBAL SHOP SOLUTIONS, INC. | 3.7/5 |
| Paragon | 3.5/5 |
| INFOR (US), INC. | 3.4/5 |
| Bristlecone | 3.3/5 |
| Netsuite | 3.2/5 |
| Intrigo Systems | N/A |
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Bristlecone Customer Satisfaction (CSAT)
Bristlecone Customer Satisfaction (CSAT) Score
67 / 100
Bristlecone has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bristlecone Customer Satisfaction vs. Competitors
Compared to its competitors, Bristlecone's Customer Satisfaction score is rated right above INFOR (US), INC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bristlecone | 67% |
| INFOR (US), INC. | 65% |
| Netsuite | 60% |
| Bluewolf | 50% |
| Paragon | 50% |
| GLOBAL SHOP SOLUTIONS, INC. | 0% |
| Intrigo Systems | 0% |
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Bristlecone Customer Service
3.4/5
Bristlecone has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bristlecone's Customer Service
Address
488 Ellis Street, Mountain View, CA 94043
Website
http://www.bcone.com
Phone Number
650-386-4000
Bristlecone Customer Service vs. Competitors
Compared to its competitors, Bristlecone's Customer Service score is rated right above GLOBAL SHOP SOLUTIONS, INC., and is preceded by Paragon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bluewolf | 4.7/5 |
| Paragon | 3.5/5 |
| Bristlecone | 3.4/5 |
| GLOBAL SHOP SOLUTIONS, INC. | 3.3/5 |
| INFOR (US), INC. | 3/5 |
| Netsuite | 3/5 |
| Intrigo Systems | N/A |
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Bristlecone as an Employer
4.2/5
Bristlecone has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Bristlecone scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Bristlecone would recommend the brand to a friend. ENPS measures how likely Bristlecone employees would recommend working at Bristlecone to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
