0
NPS
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Canon Electronics
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About Canon Electronics' Brand
Manufacturer and seller of electronic machines and instruments. The company is engaged in the development, production and sales of precision machines, instruments, electronic machines, cameras, printers, laser scanner and other electronic devices. Among its major competitors, Canon Electronics is ranked in 6th place for NPS while HP Ireland is 1st, and Epson is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Canon Electronics Ranking
- #4 / 4 of its competitors
Canon Electronics NPS
Canon Electronics's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Canon Electronics's customers would recommend using the product based on a scale of -100 to 100.
Canon Electronics Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Canon Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
How Other Brands Compare
Canon Electronics is ranked #4 for NPS among its competitors. Epson and FUJIFILM come in first and second, with Sony coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canon Electronics NPS vs. Competitors
Compared to its competitors, Canon Electronics's NPS is rated right below Nikon.
| COMPANY | NPS Score | |
|---|---|---|
 | HP Ireland | 65 |
 | Epson | 46 |
 | FUJIFILM | 38 |
 | Sony | 36 |
 | Nikon | 24 |
| Canon Electronics | 0 |
Canon Electronics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Canon Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canon Electronics Customer Loyalty vs. Competitors
Compared to its competitors, Canon Electronics's Customer Loyalty score is rated right above Nikon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Canon Electronics | 100% |
| Nikon | 84% |
| Epson | 83% |
| Sony | 81% |
| FUJIFILM | 75% |
| HP Ireland | N/A |
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Canon Electronics Product Quality
5/5
Canon Electronics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Canon Electronics Product Information
Canon Electronics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.canon-elec.co.jp
- Company Size
- 1,001-5,000 Employees
Canon Electronics Product Quality vs. Competitors
Compared to its competitors, Canon Electronics's Product Quality score is rated right above HP Ireland.
| COMPANY | Product Quality Score | |
|---|---|---|
| Canon Electronics | 5/5 |
| HP Ireland | 4.2/5 |
| Sony | 4.2/5 |
| Epson | 4.1/5 |
| FUJIFILM | 3.9/5 |
| Nikon | 3.9/5 |
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Canon Electronics Pricing
Canon Electronics ROI & Value For Money
3.5/5
Canon Electronics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Canon Electronics Pricing vs. Competitors
Compared to its competitors, Canon Electronics's ROI score is rated right below Nikon.
| COMPANY | Pricing Score | |
|---|---|---|
| HP Ireland | 4/5 |
| Epson | 4/5 |
| FUJIFILM | 4/5 |
| Sony | 4/5 |
| Nikon | 3.7/5 |
| Canon Electronics | 3.5/5 |
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Canon Electronics Customer Service
3.5/5
Canon Electronics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Canon Electronics's Customer Service
Address
1248 Shimokagemori, Chichibu-shi, 369-1892
Website
www.canon-elec.co.jp
Phone Number
7
Canon Electronics Customer Service vs. Competitors
Compared to its competitors, Canon Electronics's Customer Service score is rated right below Nikon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Epson | 4/5 |
| FUJIFILM | 4/5 |
| Sony | 4/5 |
| HP Ireland | 3.7/5 |
| Nikon | 3.5/5 |
| Canon Electronics | 3.5/5 |
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Canon Electronics as an Employer
Consumer vs. Employees
Canon Electronics scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Canon Electronics would recommend the brand to a friend. ENPS measures how likely Canon Electronics employees would recommend working at Canon Electronics to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
