-17
NPS
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Catalent Pharma Solutions
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About Catalent Pharma Solutions' Brand
Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually. For more information, visit www.catalent.com. Among its major competitors, Catalent Pharma Solutions is ranked in 9th place for NPS while WuXi AppTec is 1st, and GSK is 2nd.Their current valuation is $7.59B
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Catalent Pharma Solutions CMO
Catalent Pharma Solutions Ranking
- #4 / 4 of its competitors
Catalent Pharma Solutions NPS
Catalent Pharma Solutions's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Catalent Pharma Solutions's customers would recommend using the product based on a scale of -100 to 100.
Catalent Pharma Solutions Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Catalent Pharma Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 29 | Aug 2021 | 29 |
Sep 2021 13 | Sep 2021 | 13 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 -9 | Nov 2021 | -9 |
Dec 2021 -1 | Dec 2021 | -1 |
Jan 2022 6 | Jan 2022 | 6 |
Feb 2022 6 | Feb 2022 | 6 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 -4 | Apr 2022 | -4 |
Jul 2022 -9 | Jul 2022 | -9 |
Sep 2023 -14 | Sep 2023 | -14 |
Dec 2023 -17 | Dec 2023 | -17 |
How Other Brands Compare
Catalent Pharma Solutions is ranked #4 for NPS among its competitors. Johnson & Johnson and Eli Lilly and Company come in first and second, with Pfizer coming in at third. Among those competitors, it is the lowest valued company behind Johnson & Johnson.
Catalent Pharma Solutions |  Johnson & Johnson |  Eli Lilly and Company |  Pfizer | |
| Global Ranking | #- | #89 | #192 | #214 |
| NPS | -17 | 26 | 26 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $7.59B | $428.68B | $179.16B | $191.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catalent Pharma Solutions NPS by Gender
Catalent Pharma Solutions's NPS was rated -50 by Female customers on Comparably.
Female
-50
Catalent Pharma Solutions's NPS was rated -50 by Female customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Male
N/A
Catalent Pharma Solutions's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Catalent Pharma Solutions NPS by Usage
Catalent Pharma Solutions's NPS was rated 0 points by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Catalent Pharma Solutions NPS vs. Competitors
Compared to its competitors, Catalent Pharma Solutions's NPS is rated right below Pfizer.
| COMPANY | NPS Score | |
|---|---|---|
 | WuXi AppTec | 100 |
 | GSK | 32 |
| Johnson & Johnson | 26 |
| Eli Lilly and Company | 26 |
 | Novartis Pharmaceuticals | 23 |
 | Thermo Fisher Scientific | 20 |
 | Lonza | 1 |
| Pfizer | 0 |
| Catalent Pharma Solutions | -17 |
Catalent Pharma Solutions Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Catalent Pharma Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Catalent Pharma Solutions Customer Loyalty Score by Gender
Catalent Pharma Solutions's Customer Loyalty score was rated 33 by Female customers on Comparably.
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Female
33%
Yes
Male
N/A
Yes
Catalent Pharma Solutions Customer Loyalty Score by Usage
Catalent Pharma Solutions's Customer Loyalty score was rated 55% by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Catalent Pharma Solutions Customer Loyalty Score by Industry
Catalent Pharma Solutions's Customer Loyalty score was rated 55% by Biotech and Pharmaceuticals industry customers.
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Catalent Pharma Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Catalent Pharma Solutions's Customer Loyalty score is rated right below Pfizer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WuXi AppTec | 100% |
| Novartis Pharmaceuticals | 80% |
| Johnson & Johnson | 79% |
| Thermo Fisher Scientific | 79% |
| Eli Lilly and Company | 76% |
| GSK | 73% |
| Lonza | 73% |
| Pfizer | 65% |
| Catalent Pharma Solutions | 55% |
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Catalent Pharma Solutions Product Quality
3.4/5
Catalent Pharma Solutions has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Catalent Pharma Solutions Product Information
Catalent Pharma Solutions’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Catalent Pharma Solutions's product the highest.
- Website
- http://www.catalent.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Catalent Pharma Solutions Product Quality
Catalent Pharma Solutions's Product Quality score was rated highest by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
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Ranked Catalent Pharma Solutions Product Quality the Highest
Catalent Pharma Solutions Product Quality Score by Gender
Catalent Pharma Solutions's Product Quality score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
Catalent Pharma Solutions Product Quality Score by Usage
Catalent Pharma Solutions's Product Quality score was rated 4.5 stars by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
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Catalent Pharma Solutions Product Quality Score by Industry
Catalent Pharma Solutions's Product Quality score was rated 3.4 stars by Biotech and Pharmaceuticals industry customers.
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Catalent Pharma Solutions Product Quality vs. Competitors
Compared to its competitors, Catalent Pharma Solutions's Product Quality score is rated right above Pfizer, and is preceded by Lonza.
| COMPANY | Product Quality Score | |
|---|---|---|
| WuXi AppTec | 5/5 |
| GSK | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Novartis Pharmaceuticals | 3.9/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Eli Lilly and Company | 3.8/5 |
| Lonza | 3.6/5 |
| Catalent Pharma Solutions | 3.4/5 |
| Pfizer | 3.2/5 |
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Catalent Pharma Solutions Pricing
Catalent Pharma Solutions ROI & Value For Money
3/5
Catalent Pharma Solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Catalent Pharma Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry.
Quick Insights into Catalent Pharma Solutions ROI
Catalent Pharma Solutions's ROI score was rated highest by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
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Ranked Catalent Pharma Solutions ROI the Highest
Catalent Pharma Solutions ROI Score by Gender
Catalent Pharma Solutions's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Catalent Pharma Solutions.
Female
3.1/5
Male
N/A
Catalent Pharma Solutions ROI Score by Usage
Catalent Pharma Solutions's ROI score was rated 3.7 stars by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
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Catalent Pharma Solutions ROI Score by Industry
Catalent Pharma Solutions's ROI score was rated 2.7 stars by Biotech and Pharmaceuticals industry customers.
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Catalent Pharma Solutions Pricing vs. Competitors
Compared to its competitors, Catalent Pharma Solutions's ROI score is rated right below Pfizer.
| COMPANY | Pricing Score | |
|---|---|---|
| WuXi AppTec | 5/5 |
| GSK | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Eli Lilly and Company | 3.9/5 |
| Novartis Pharmaceuticals | 3.8/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Lonza | 3.6/5 |
| Pfizer | 3.1/5 |
| Catalent Pharma Solutions | 3/5 |
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Catalent Pharma Solutions Customer Satisfaction (CSAT)
Catalent Pharma Solutions Customer Satisfaction (CSAT) Score
46 / 100
Catalent Pharma Solutions has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Catalent Pharma Solutions Customer Satisfaction
Catalent Pharma Solutions's Customer Satisfaction score was rated highest by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
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Ranked Catalent Pharma Solutions Customer Satisfaction the Highest
Catalent Pharma Solutions Customer Satisfaction Score by Gender
Catalent Pharma Solutions's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
Catalent Pharma Solutions Customer Satisfaction Score by Usage
Catalent Pharma Solutions's Customer Satisfaction score was rated 100 points by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
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Catalent Pharma Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Catalent Pharma Solutions's Customer Satisfaction score is rated right below Pfizer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WuXi AppTec | 100% |
| GSK | 80% |
| Novartis Pharmaceuticals | 80% |
| Johnson & Johnson | 78% |
| Thermo Fisher Scientific | 74% |
| Eli Lilly and Company | 69% |
| Lonza | 65% |
| Pfizer | 58% |
| Catalent Pharma Solutions | 46% |
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Catalent Pharma Solutions Customer Service
3.2/5
Catalent Pharma Solutions has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Catalent Pharma Solutions's Customer Service
Address
101 E Kennedy Blvd, Tampa, FL 33602
Website
http://www.catalent.com
Phone Number
(877)587-1835
Catalent Pharma Solutions's Social Links
Quick Insights into Catalent Pharma Solutions Customer Service
Catalent Pharma Solutions's Customer Service score was rated highest by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
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Ranked Catalent Pharma Solutions Customer Service the Highest
Catalent Pharma Solutions Customer Service Score by Gender
Catalent Pharma Solutions's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Catalent Pharma Solutions.
Female
3.2/5
Male
N/A
Catalent Pharma Solutions Customer Service Score by Usage
Catalent Pharma Solutions's Customer Service score was rated 3.7 stars by customers who have used Catalent Pharma Solutions's products/services for 1 to 2 Years.
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Catalent Pharma Solutions Customer Service Score by Industry
Catalent Pharma Solutions's Customer Service score was rated 2.7 stars by Biotech and Pharmaceuticals industry customers.
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Catalent Pharma Solutions Customer Service vs. Competitors
Compared to its competitors, Catalent Pharma Solutions's Customer Service score is rated right above Pfizer, and is preceded by Lonza.
| COMPANY | Customer Service Score | |
|---|---|---|
| WuXi AppTec | 5/5 |
| Novartis Pharmaceuticals | 4/5 |
| GSK | 4/5 |
| Johnson & Johnson | 4/5 |
| Eli Lilly and Company | 3.8/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Lonza | 3.6/5 |
| Catalent Pharma Solutions | 3.2/5 |
| Pfizer | 3.1/5 |
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Catalent Pharma Solutions as an Employer
4.6/5
Catalent Pharma Solutions has a 4.6/5 stars for its overall company culture rated by their employees
top
25%
CEO of Catalent Pharma Solutions
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Catalent Pharma Solutions scored a -17 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Catalent Pharma Solutions would recommend the brand to a friend. ENPS measures how likely Catalent Pharma Solutions employees would recommend working at Catalent Pharma Solutions to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 46% | Promoters |
|---|---|
| 33% | Passive |
| 21% | Detractors |
