Caviar NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Caviar

Marketing or Exec? Claim Your Free Account

Caviar

Rate this Brand

About Caviar's Brand

Caviar is a delivery solution for consumers to order food from local eateries with the ability to live-track the order on a map. Among its major competitors, Caviar is ranked in 1st place for NPS while ZeroCater is 2nd, and Deliveroo is 3rd.

Brand at a Glance

54%

Customer Loyalty

2.3/5

Product Quality

2.8/5

Pricing

2.7/5

Customer Service

Caviar Ranking

^#1 / 4 of its competitors

Caviar NPS

Caviar's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Caviar's customers would recommend using the product based on a scale of -100 to 100.

Caviar Overall NPS

NPS

49%	Promoters
13%	Passives
38%	Detractors

Caviar NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2020 -100	Jul 2020	-100
Oct 2020 -100	Oct 2020	-100
Dec 2020 -33	Dec 2020	-33
Jun 2021 0	Jun 2021	0
Aug 2022 20	Aug 2022	20
Mar 2023 33	Mar 2023	33
Feb 2024 29	Feb 2024	29
Oct 2024 13	Oct 2024	13

How Other Brands Compare

Caviar is ranked first for NPS among its competitors. ZeroCater and Instacart come in second and third, with DoorDash coming in at #4.

	Caviar	DoorDash	Instacart	ZeroCater
Global Ranking	#-	#155	#183	#-
NPS	11	-28	-24	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$13.00B	$7.87B	$50.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Caviar NPS vs. Competitors

Compared to its competitors, Caviar's NPS is rated right above ZeroCater.

COMPANY		NPS Score
	Caviar	11
	ZeroCater	0
	Yelp Eat24	N/A
	Foodler	N/A
	SkipTheDishes	N/A
	Deliveroo	-1
	Fooda	-7
	Instacart	-24
	DoorDash	-28

Caviar Customer Loyalty

54%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

54% of Caviar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

54%

46%

Caviar Customer Loyalty vs. Competitors

Compared to its competitors, Caviar's Customer Loyalty score is rated right above Yelp Eat24, and is preceded by Fooda.

COMPANY		Customer Loyalty Score
	ZeroCater	100%
	DoorDash	71%
	Instacart	70%
	Deliveroo	69%
	Fooda	60%
	Caviar	54%
	Yelp Eat24	N/A
	Foodler	N/A
	SkipTheDishes	N/A

Unlock Caviar Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Caviar Customer Loyalty vs. Competitors data and gain insights into your customers today.

Caviar Product Quality

2.3/5

Caviar has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Caviar's overall Product Quality score rated by its users and customers.

Caviar Product Information

Caviar’s product quality score is a 2.3 out of 5 as rated by its users and customers.

Website: http://www.trycaviar.com

Company Size: 51-200 Employees

Industry

Tech

Consumer Services

Content

Food and Beverages

Travel

Caviar Product Quality vs. Competitors

Compared to its competitors, Caviar's Product Quality score is rated right above Yelp Eat24, and is preceded by DoorDash.

COMPANY		Product Quality Score
	ZeroCater	4/5
	Deliveroo	3.3/5
	Fooda	3.2/5
	Instacart	2.7/5
	DoorDash	2.4/5
	Caviar	2.3/5
	Yelp Eat24	N/A
	Foodler	N/A
	SkipTheDishes	N/A

Unlock Caviar Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Caviar Product Quality vs. Competitors data and gain insights into your customers today.

Caviar Pricing

Caviar ROI & Value For Money

2.8/5

Caviar has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Caviar's overall ROI score rated by its users and customers.

Caviar Pricing vs. Competitors

Compared to its competitors, Caviar's ROI score is rated right above Instacart, and is preceded by Fooda.

COMPANY		Pricing Score
	ZeroCater	3.5/5
	Deliveroo	3.1/5
	Fooda	2.9/5
	Caviar	2.8/5
	Instacart	2.5/5
	DoorDash	2.3/5
	Yelp Eat24	N/A
	Foodler	N/A
	SkipTheDishes	N/A

Unlock Caviar ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Caviar ROI vs. Competitors data and gain insights into your customers today.

Caviar Customer Satisfaction (CSAT)

Caviar Customer Satisfaction (CSAT) Score

50 / 100

Caviar has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Caviar Customer Satisfaction vs. Competitors

Compared to its competitors, Caviar's Customer Satisfaction score is rated right above DoorDash, and is preceded by Fooda.

COMPANY		Customer Satisfaction (CSAT) Score
	ZeroCater	100%
	Deliveroo	66%
	Fooda	53%
	Caviar	50%
	DoorDash	37%
	Instacart	19%
	Yelp Eat24	0%
	Foodler	0%
	SkipTheDishes	0%

Unlock Caviar Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Caviar Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Caviar Customer Service

2.7/5

Caviar has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Caviar's overall Customer Service score rated by its users and customers.

About Caviar's Customer Service

Address

220 Montgomery St, Floor 3, San Francisco, CA

Website

http://www.trycaviar.com

Phone Number

+1 (888) 978-5619

Caviar Customer Service vs. Competitors

Compared to its competitors, Caviar's Customer Service score is rated right above Instacart, and is preceded by Fooda.

COMPANY		Customer Service Score
	ZeroCater	3.5/5
	Deliveroo	3.2/5
	Fooda	3.1/5
	Caviar	2.7/5
	Instacart	2.5/5
	DoorDash	2.3/5
	Yelp Eat24	N/A
	Foodler	N/A
	SkipTheDishes	N/A

Unlock Caviar Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Caviar Customer Service vs. Competitors data and gain insights into your customers today.

Caviar as an Employer

2.4/5

Caviar has a 2.4/5 stars for its overall company culture rated by their employees

top

CEO of Caviar

Bert Hamelinck

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Caviar scored a 11 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Caviar would recommend the brand to a friend. ENPS measures how likely Caviar employees would recommend working at Caviar to a friend.

Net Promoter Score

NPS Score

49%	Promoters
13%	Passive
38%	Detractors

Employee Net Promoter Score

eNPS Score

67%	Promoters
0%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail