CCH NPS & Customer Reviews

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CCH

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About CCH's Brand

CCH, a Wolters Kluwer business, is the leading provider of tax, accounting and audit information, software and services for professionals. Among its major competitors, CCH is ranked in 7th place for NPS while Iris is 1st, and Bloomberg is 2nd.

Brand at a Glance

69%

Customer Loyalty

3/5

Product Quality

3.3/5

Pricing

3.7/5

Customer Service

CCH Ranking

^#4 / 4 of its competitors

CCH NPS

CCH's Net Promoter Score (NPS) is a -50 with 20% Promoters, 10% Passives, and 70% Detractors. Net Promoter Score tracks whether CCH's customers would recommend using the product based on a scale of -100 to 100.

CCH Overall NPS

-50

NPS

20%	Promoters
10%	Passives
70%	Detractors

CCH NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2021 0	Dec 2021	0
Feb 2022 -33	Feb 2022	-33
Jun 2022 -50	Jun 2022	-50
Oct 2022 -60	Oct 2022	-60
Dec 2022 -33	Dec 2022	-33
Mar 2023 -37	Mar 2023	-37
Feb 2024 -44	Feb 2024	-44
Apr 2024 -50	Apr 2024	-50

How Other Brands Compare

CCH is ranked #4 for NPS among its competitors. Bloomberg and Wolters Kluwer come in first and second, with Thomson Reuters coming in at third.

	CCH	Bloomberg	Thomson Reuters	Wolters Kluwer
Global Ranking	#-	#129	#227	#658
NPS	-50	31	7	22
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$1.09B	$40.72B	$18.93B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CCH NPS by Gender

CCH's NPS was rated -25 by Male customers on Comparably.

Male

-25

CCH's NPS was rated -25 by Male customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Female

N/A

CCH's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

CCH NPS by Usage

CCH's NPS was rated 0 points by customers who have used CCH's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years 0	Over 10 Years	0

CCH NPS vs. Competitors

Compared to its competitors, CCH's NPS is rated right below Avalara.

COMPANY		NPS Score
	Iris	50
	Bloomberg	31
	S&P Global	28
	Wolters Kluwer	22
	Thomson Reuters	7
	Lex Machina	N/A
	Avalara	-3
	CCH	-50

CCH Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of CCH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69%

31%

CCH Customer Loyalty Score by Gender

CCH's Customer Loyalty score was rated 78 by Male customers on Comparably.

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Male

78%

Yes

Female

N/A

Yes

CCH Customer Loyalty Score by Usage

CCH's Customer Loyalty score was rated 100% by customers who have used CCH's products/services for Over 10 Years.

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Over 10 Years	100%

CCH Customer Loyalty Score by Industry

CCH's Customer Loyalty score was rated 70% by Accounting industry customers.

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Accounting	70%

CCH Customer Loyalty vs. Competitors

Compared to its competitors, CCH's Customer Loyalty score is rated right above Avalara, and is preceded by S&P Global.

COMPANY		Customer Loyalty Score
	Iris	100%
	Wolters Kluwer	84%
	Thomson Reuters	80%
	Bloomberg	77%
	S&P Global	69%
	CCH	69%
	Avalara	55%
	Lex Machina	N/A

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CCH Product Quality

3/5

CCH has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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CCH Product Information

CCH’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated CCH's product the highest.

Website: http://www.cchgroup.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

FinTech

SaaS

Quick Insights into CCH Product Quality

CCH's Product Quality score was rated highest by customers who have used CCH's products/services for Over 10 Years.

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Ranked CCH Product Quality the Highest

Over 10 Years	3.3
Male	3.1
Accounting	2.5

CCH Product Quality Score by Gender

CCH's Product Quality score was rated 3.1 by Male customers on Comparably.

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Male

3.1/5

Female

N/A

CCH Product Quality Score by Usage

CCH's Product Quality score was rated 3.3 stars by customers who have used CCH's products/services for Over 10 Years.

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Over 10 Years	3.3

CCH Product Quality Score by Industry

CCH's Product Quality score was rated 2.5 stars by Accounting industry customers.

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Accounting	2.5

CCH Product Quality vs. Competitors

Compared to its competitors, CCH's Product Quality score is rated right above Lex Machina, and is preceded by Avalara.

COMPANY		Product Quality Score
	Iris	5/5
	Bloomberg	4/5
	S&P Global	3.7/5
	Wolters Kluwer	3.7/5
	Thomson Reuters	3.7/5
	Avalara	3.3/5
	CCH	3/5
	Lex Machina	2.8/5

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CCH Pricing

CCH ROI & Value For Money

3.3/5

CCH has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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CCH Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into CCH ROI

CCH's ROI score was rated highest by customers who have used CCH's products/services for Over 10 Years.

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Ranked CCH ROI the Highest

Over 10 Years	3.5
Male	3.2
Accounting	2.6

CCH ROI Score by Gender

CCH's ROI score was rated 3.2 by Male customers on Comparably.

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Male

3.2/5

Female

N/A

CCH ROI Score by Usage

CCH's ROI score was rated 3.5 stars by customers who have used CCH's products/services for Over 10 Years.

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Over 10 Years	3.5

CCH ROI Score by Industry

CCH's ROI score was rated 2.6 stars by Accounting industry customers.

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Accounting	2.6

CCH Pricing vs. Competitors

Compared to its competitors, CCH's ROI score is rated right above Avalara, and is preceded by Thomson Reuters.

COMPANY		Pricing Score
	Iris	4.7/5
	Bloomberg	3.9/5
	Wolters Kluwer	3.7/5
	S&P Global	3.6/5
	Thomson Reuters	3.6/5
	CCH	3.3/5
	Avalara	3.1/5
	Lex Machina	2.8/5

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CCH Customer Satisfaction (CSAT)

CCH Customer Satisfaction (CSAT) Score

24 / 100

CCH has an overall Customer Satisfaction score of 24 rated by its users and customers.

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Very Satisfied	24%
Satisfied	0%
Neither Satisfied nor Dissatisfied	63%
Dissatisfied	13%
Very Dissatisfied	0%

Very Satisfied

24%

Satisfied

Neither Satisfied nor Dissatisfied

63%

Dissatisfied

13%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CCH Customer Satisfaction

CCH's Customer Satisfaction score was rated highest by customers who have used CCH's products/services for Over 10 Years.

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Ranked CCH Customer Satisfaction the Highest

Over 10 Years	33%
Male	25%
Accounting	0%

CCH Customer Satisfaction Score by Gender

CCH's Customer Satisfaction score was rated 25 by Male customers on Comparably.

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25 / 100

Male

	Very Satisfied	25%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	75%
	Dissatisfied	0%
	Very Dissatisfied	0%

CCH Customer Satisfaction Score by Usage

CCH's Customer Satisfaction score was rated 33 points by customers who have used CCH's products/services for Over 10 Years.

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Over 10 Years	33

CCH Customer Satisfaction Score by Industry

CCH's Customer Satisfaction score was rated 0 points by Accounting industry customers.

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{
	"title": "CCH Customer Satisfaction Score by Industry",
	"text": "CCH's Customer Satisfaction score was rated 0 points by Accounting industry customers.",
	"bars": [
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "CCH's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
		}
	]
}

Accounting	0

CCH Customer Satisfaction vs. Competitors

Compared to its competitors, CCH's Customer Satisfaction score is rated right above Lex Machina, and is preceded by Avalara.

COMPANY		Customer Satisfaction (CSAT) Score
	Iris	100%
	Bloomberg	76%
	S&P Global	70%
	Thomson Reuters	68%
	Wolters Kluwer	64%
	Avalara	50%
	CCH	24%
	Lex Machina	0%

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CCH Customer Service

3.7/5

CCH has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About CCH's Customer Service

Address

76 Ninth Avenue, 7th Floor, New York City, NY

Website

http://www.cchgroup.com

Quick Insights into CCH Customer Service

CCH's Customer Service score was rated highest by customers who have used CCH's products/services for Over 10 Years.

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Ranked CCH Customer Service the Highest

Over 10 Years	3.8
Male	3.5
Accounting	3

CCH Customer Service Score by Gender

CCH's Customer Service score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

CCH Customer Service Score by Usage

CCH's Customer Service score was rated 3.8 stars by customers who have used CCH's products/services for Over 10 Years.

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Over 10 Years	3.8

CCH Customer Service Score by Industry

CCH's Customer Service score was rated 3 stars by Accounting industry customers.

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Accounting	3

CCH Customer Service vs. Competitors

Compared to its competitors, CCH's Customer Service score is rated right above Wolters Kluwer, and is preceded by Bloomberg.

COMPANY		Customer Service Score
	Iris	4.7/5
	Bloomberg	4/5
	CCH	3.7/5
	Wolters Kluwer	3.6/5
	S&P Global	3.6/5
	Thomson Reuters	3.5/5
	Avalara	2.8/5
	Lex Machina	2.8/5

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CCH as an Employer

3.7/5

CCH has a 3.7/5 stars for its overall company culture rated by their employees

top

15%

CEO of CCH

CCH-Victor Liao

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CCH scored a -50 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of CCH would recommend the brand to a friend. ENPS measures how likely CCH employees would recommend working at CCH to a friend.

Net Promoter Score

-50

NPS Score

20%	Promoters
10%	Passive
70%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
23%	Passive
31%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail