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About CCH's Brand

CCH, a Wolters Kluwer business, is the leading provider of tax, accounting and audit information, software and services for professionals. Among its major competitors, CCH is ranked in 7th place for NPS while Iris is 1st, and Bloomberg is 2nd.

Brand at a Glance

55%
Customer Loyalty
2.7/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service

CCH Ranking

CCH NPS

CCH's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether CCH's customers would recommend using the product based on a scale of -100 to 100.

CCH Overall NPS

0
NPS
50%Promoters
0%Passives
50%Detractors
CCH Overall NPS

CCH NPS Trend

-100
-50
0
50
100
Dec 2021
0
Dec 2021Dec 2021

How Other Brands Compare

CCH is ranked #4 for NPS among its competitors. Bloomberg and Thomson Reuters come in first and second, with Wolters Kluwer coming in at third.

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CCH's Logo
CCH
Bloomberg's Logo
Bloomberg
Thomson Reuters' Logo
Thomson Reuters
Wolters  Kluwer's Logo
Wolters Kluwer
Global Ranking#-#128#227#658
NPS0332121
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNegativeNeutral
Valuation Updated every 24 hours for public companies-$1.09B$40.72B$18.93B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CCH NPS vs. Competitors

Compared to its competitors, CCH's NPS is rated right above Lex Machina, and is preceded by Wolters Kluwer.

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CCH's Logo
VS
Iris' Logo
Bloomberg's Logo
Avalara's Logo
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CCH Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of CCH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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55
55%
45
45%
CCH Customer Loyalty

CCH Customer Loyalty vs. Competitors

Compared to its competitors, CCH's Customer Loyalty score is rated right above Lex Machina, and is preceded by Avalara.

COMPANYCustomer Loyalty Score
Iris100%
Wolters Kluwer88%
Bloomberg78%
S&P Global78%
Thomson Reuters76%
Avalara65%
CCH55%
Lex MachinaN/A

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CCH's Logo
VS
Iris' Logo
Wolters  Kluwer's Logo
Bloomberg's Logo
S&P Global's Logo
Thomson Reuters' Logo
Avalara's Logo
Lex Machina's Logo

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CCH Product Quality

2.7/5

CCH has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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CCH Product Information

CCH’s product quality score is a 2.7 out of 5 as rated by its users and customers.

Website
http://www.cchgroup.com
Company Size
1,001-5,000 Employees

Industry

Tech
Business Services
FinTech
SaaS

CCH Product Quality vs. Competitors

Compared to its competitors, CCH's Product Quality score is rated right below Lex Machina.

COMPANYProduct Quality Score
Iris5/5
Wolters Kluwer4.1/5
Bloomberg4/5
S&P Global3.9/5
Thomson Reuters3.8/5
Avalara3.7/5
Lex Machina2.8/5
CCH2.7/5

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VS
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Bloomberg's Logo
S&P Global's Logo
Thomson Reuters' Logo
Avalara's Logo
Lex Machina's Logo

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CCH Pricing

CCH ROI & Value For Money

4.5/5

CCH has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.

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CCH Pricing vs. Competitors

Compared to its competitors, CCH's ROI score is rated right above Wolters Kluwer, and is preceded by Iris.

COMPANYPricing Score
Iris5/5
CCH4.5/5
Wolters Kluwer3.8/5
Bloomberg3.7/5
S&P Global3.7/5
Thomson Reuters3.6/5
Avalara3.4/5
Lex Machina2.8/5

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VS
Iris' Logo
Wolters  Kluwer's Logo
Bloomberg's Logo
S&P Global's Logo
Thomson Reuters' Logo
Avalara's Logo
Lex Machina's Logo

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CCH Customer Service

4.7/5

CCH has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.

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About CCH's Customer Service

Address

76 Ninth Avenue, 7th Floor, New York City, NY


Website

http://www.cchgroup.com

CCH Customer Service vs. Competitors

Compared to its competitors, CCH's Customer Service score is rated right above Wolters Kluwer, and is preceded by Iris.

COMPANYCustomer Service Score
Iris5/5
CCH4.7/5
Wolters Kluwer4/5
Bloomberg3.9/5
S&P Global3.8/5
Thomson Reuters3.6/5
Avalara3.1/5
Lex Machina2.8/5

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CCH's Logo
VS
Iris' Logo
Wolters  Kluwer's Logo
Bloomberg's Logo
S&P Global's Logo
Thomson Reuters' Logo
Avalara's Logo
Lex Machina's Logo

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CCH as an Employer

4.3/5

CCH has a 4.3/5 stars for its overall company culture rated by their employees

  CCH CEO
top
5%
CEO of CCH

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CCH scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of CCH would recommend the brand to a friend. ENPS measures how likely CCH employees would recommend working at CCH to a friend.

Net Promoter Score

0
NPS Score
50%Promoters
0%Passive
50%Detractors

Employee Net Promoter Score

60
eNPS Score
60%Promoters
40%Passive
0%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
John Foley
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2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty