-90
NPS
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CCS Medical
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About CCS Medical's Brand
Home Delivered Medical Supplies Among its major competitors, CCS Medical is ranked in 7th place for NPS while Medtronic is 1st, and DexCom is 2nd.Their current valuation is $1.94B
Brand at a Glance
73%
Customer Loyalty
1.7/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
CCS Medical Ranking
- #4 / 4 of its competitors
CCS Medical NPS
CCS Medical's Net Promoter Score (NPS) is a -90 with 3% Promoters, 4% Passives, and 93% Detractors. Net Promoter Score tracks whether CCS Medical's customers would recommend using the product based on a scale of -100 to 100.
CCS Medical Overall NPS
| 3% | Promoters |
|---|---|
| 4% | Passives |
| 93% | Detractors |
CCS Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -90 | Aug 2024 | -90 |
Sep 2024 -90 | Sep 2024 | -90 |
Oct 2024 -90 | Oct 2024 | -90 |
Nov 2024 -90 | Nov 2024 | -90 |
Jan 2025 -93 | Jan 2025 | -93 |
Mar 2025 -91 | Mar 2025 | -91 |
Apr 2025 -91 | Apr 2025 | -91 |
May 2025 -91 | May 2025 | -91 |
Jun 2025 -91 | Jun 2025 | -91 |
Jul 2025 -90 | Jul 2025 | -90 |
Nov 2025 -90 | Nov 2025 | -90 |
Dec 2025 -90 | Dec 2025 | -90 |
How Other Brands Compare
CCS Medical is ranked #4 for NPS among its competitors. Medtronic and DexCom come in first and second, with Apria Healthcare coming in at third. Among those competitors, it is the lowest valued company behind Medtronic.
CCS Medical |  Medtronic |  DexCom |  Apria Healthcare | |
| Global Ranking | #- | #546 | #- | #- |
| NPS | -90 | 30 | 11 | -89 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.94B | $152.54B | $40.29B | $5.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CCS Medical NPS by Gender
Male customers rated CCS Medical's NPS 7 points higher than Female customers.
Male
-93
CCS Medical's NPS was rated -93 by Male customers on Comparably.
2%
Promoters
3%
Passives
95%
Detractors
Female
-100
CCS Medical's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
CCS Medical NPS by Ethnicity
CCS Medical's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -95 | Caucasian | -95 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
CCS Medical NPS by Age
CCS Medical's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
CCS Medical NPS by Usage
CCS Medical's NPS was rated the highest by customers who have used CCS Medical's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -94 | 2 to 5 Years | -94 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
CCS Medical NPS vs. Competitors
Compared to its competitors, CCS Medical's NPS is rated right below Apria Healthcare.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
| DexCom | 11 |
 | Tandem | -50 |
 | Byram Healthcare | -86 |
 | Liberator Medical Supply | -86 |
| Apria Healthcare | -89 |
| CCS Medical | -90 |
CCS Medical Customer Reviews
Out of the 20 CCS Medical customer reviews 0 were positive and 20 were constructive. CCS Medical customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CCS Medical Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of CCS Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CCS Medical Customer Loyalty Score by Gender
Male customers rated CCS Medical's Customer Loyalty score 12% higher than Female customers.
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Male
78%
Yes
Female
66%
Yes
CCS Medical Customer Loyalty Score by Ethnicity
CCS Medical's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CCS Medical.
76
out of 100
Caucasian
46
out of 100
African American/Black
66
out of 100
Other
CCS Medical Customer Loyalty Score by Age
CCS Medical's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
51-55 82% | 51-55 | 82% |
56-60 46% | 56-60 | 46% |
61-65 67% | 61-65 | 67% |
66+ 70% | 66+ | 70% |
CCS Medical Customer Loyalty Score by Usage
CCS Medical's Customer Loyalty score was rated the highest by customers who have used CCS Medical's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CCS Medical Customer Loyalty Score by Industry
CCS Medical's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Legal industry customers.
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CCS Medical Customer Loyalty vs. Competitors
Compared to its competitors, CCS Medical's Customer Loyalty score is rated right above Liberator Medical Supply, and is preceded by Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DexCom | 79% |
| Medtronic | 77% |
| CCS Medical | 73% |
| Liberator Medical Supply | 69% |
| Byram Healthcare | 62% |
| Apria Healthcare | 57% |
| Tandem | N/A |
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CCS Medical Product Quality
1.7/5
CCS Medical has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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CCS Medical Product Information
CCS Medical’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated CCS Medical's product the highest. Reviewers from the Tech industry rated CCS Medical the lowest at 1.5.
- Website
- https://ccsmed.com/
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into CCS Medical Product Quality
CCS Medical's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
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Ranked CCS Medical Product Quality the Highest
Ranked CCS Medical Product Quality the Lowest
CCS Medical Product Quality Score by Gender
Male customers rated CCS Medical's Product Quality score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
CCS Medical Product Quality Score by Ethnicity
CCS Medical's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
CCS Medical Product Quality Score by Age
CCS Medical's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
CCS Medical Product Quality Score by Usage
CCS Medical's Product Quality score was rated the highest by customers who have used CCS Medical's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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CCS Medical Product Quality Score by Industry
CCS Medical's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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CCS Medical Product Quality vs. Competitors
Compared to its competitors, CCS Medical's Product Quality score is rated right above Byram Healthcare, and is preceded by Liberator Medical Supply.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| DexCom | 3.4/5 |
| Liberator Medical Supply | 1.9/5 |
| CCS Medical | 1.7/5 |
| Byram Healthcare | 1.6/5 |
| Apria Healthcare | 1.5/5 |
| Tandem | N/A |
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CCS Medical Pricing
CCS Medical ROI & Value For Money
1.8/5
CCS Medical has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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CCS Medical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Accounting industry think that they had the lowest ROI from CCS Medical.
Quick Insights into CCS Medical ROI
CCS Medical's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers from the Tech industry.
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Ranked CCS Medical ROI the Highest
Ranked CCS Medical ROI the Lowest
CCS Medical ROI Score by Gender
Male customers rated CCS Medical's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
CCS Medical ROI Score by Ethnicity
CCS Medical's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CCS Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
CCS Medical ROI Score by Age
CCS Medical's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.8 | 66+ | 1.8 |
CCS Medical ROI Score by Usage
CCS Medical's ROI score was rated the highest by customers who have used CCS Medical's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CCS Medical ROI Score by Industry
CCS Medical's ROI score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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CCS Medical Pricing vs. Competitors
Compared to its competitors, CCS Medical's ROI score is rated right above Liberator Medical Supply, and is preceded by DexCom.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| DexCom | 3.3/5 |
| CCS Medical | 1.8/5 |
| Liberator Medical Supply | 1.7/5 |
| Byram Healthcare | 1.5/5 |
| Apria Healthcare | 1.5/5 |
| Tandem | N/A |
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CCS Medical Customer Satisfaction (CSAT)
CCS Medical Customer Satisfaction (CSAT) Score
7 / 100
CCS Medical has an overall Customer Satisfaction score of 7 rated by its users and customers.
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Very Satisfied
5%
Satisfied
2%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
20%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CCS Medical Customer Satisfaction
CCS Medical's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Retail industry.
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Ranked CCS Medical Customer Satisfaction the Highest
Ranked CCS Medical Customer Satisfaction the Lowest
CCS Medical Customer Satisfaction Score by Gender
Male customers rated CCS Medical's Customer Satisfaction score 0 points higher than Female customers.
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7 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 23% | |
Very Dissatisfied | 65% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 85% |
CCS Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CCS Medical's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
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4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
23%
Very Dissatisfied
69%
CSAT according to African American/Black
CCS Medical's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
CCS Medical's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CCS Medical Customer Satisfaction Score by Age
CCS Medical's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 3% |
CCS Medical Customer Satisfaction Score by Usage
CCS Medical's Customer Satisfaction score was rated the highest by customers who have used CCS Medical's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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CCS Medical Customer Satisfaction Score by Industry
CCS Medical's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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{
"title": "CCS Medical Customer Satisfaction Score by Industry",
"text": "CCS Medical's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Retail industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 5,
"stars": 0,
"csatScore": 5,
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"scoreClassName": "",
"scoreLabel": 5
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
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{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
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{
"label": "Healthcare, Hospitals and Medicine",
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"score": 0,
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"scoreClassName": "",
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{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
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{
"label": "Retail",
"groupId": 559,
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}CCS Medical Customer Satisfaction vs. Competitors
Compared to its competitors, CCS Medical's Customer Satisfaction score is rated right above Byram Healthcare, and is preceded by Apria Healthcare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Medtronic | 72% |
| DexCom | 64% |
| Liberator Medical Supply | 7% |
| Apria Healthcare | 7% |
| CCS Medical | 7% |
| Byram Healthcare | 6% |
| Tandem | 0% |
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CCS Medical Customer Service
1.5/5
CCS Medical has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About CCS Medical's Customer Service
Address
1505 LBJ Freeway Suite 550, 75234
Website
https://ccsmed.com/
Phone Number
972.628.2100
Quick Insights into CCS Medical Customer Service
CCS Medical's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked CCS Medical Customer Service the Highest
Ranked CCS Medical Customer Service the Lowest
CCS Medical Customer Service Score by Gender
CCS Medical's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
CCS Medical Customer Service Score by Ethnicity
CCS Medical's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CCS Medical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 1.5 | Other | 1.5 |
CCS Medical Customer Service Score by Age
CCS Medical's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CCS Medical Customer Service Score by Usage
CCS Medical's Customer Service score was rated 1.5 stars by customers who have used CCS Medical's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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CCS Medical Customer Service Score by Industry
CCS Medical's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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CCS Medical Customer Service vs. Competitors
Compared to its competitors, CCS Medical's Customer Service score is rated right above Byram Healthcare, and is preceded by Liberator Medical Supply.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| DexCom | 3.3/5 |
| Liberator Medical Supply | 1.5/5 |
| CCS Medical | 1.5/5 |
| Byram Healthcare | 1.5/5 |
| Apria Healthcare | 1.5/5 |
| Tandem | N/A |
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CCS Medical as an Employer
3.2/5
CCS Medical has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
CCS Medical scored a -90 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of CCS Medical would recommend the brand to a friend. ENPS measures how likely CCS Medical employees would recommend working at CCS Medical to a friend.
Net Promoter Score
-90
NPS Score
| 3% | Promoters |
|---|---|
| 4% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
