-100
NPS
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Celerant
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About Celerant's Brand
Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Among its major competitors, Celerant is ranked in 7th place for NPS while LS Retail is 1st, and Mi9 Retail is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Celerant Ranking
- #4 / 4 of its competitors
Celerant NPS
Celerant's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Celerant's customers would recommend using the product based on a scale of -100 to 100.
Celerant Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Celerant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
How Other Brands Compare
Celerant is ranked #4 for NPS among its competitors. LS Retail and Block come in first and second, with Fractal Analytics coming in at third.
Celerant |  Block |  Fractal Analytics |  LS Retail | |
| Global Ranking | #- | #67 | #- | #- |
| NPS | -100 | 25 | 16 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Celerant NPS vs. Competitors
Compared to its competitors, Celerant's NPS is rated right below Introhive.
| COMPANY | NPS Score | |
|---|---|---|
| LS Retail | 50 |
 | Mi9 Retail | 49 |
| Block | 25 |
| Fractal Analytics | 16 |
 | FieldStack | 0 |
 | Clearbit | N/A |
 | Tomax | N/A |
 | Introhive | -100 |
| Celerant | -100 |
Celerant Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Celerant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Celerant Customer Loyalty vs. Competitors
Compared to its competitors, Celerant's Customer Loyalty score is rated right above Fractal Analytics, and is preceded by LS Retail.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LS Retail | 100% |
| Celerant | 100% |
| Fractal Analytics | 83% |
| Block | 76% |
| Mi9 Retail | N/A |
| FieldStack | N/A |
| Introhive | N/A |
| Clearbit | N/A |
| Tomax | N/A |
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Celerant Product Quality
1.5/5
Celerant has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Celerant Product Information
Celerant’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.celerant.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Celerant Product Quality vs. Competitors
Compared to its competitors, Celerant's Product Quality score is rated right above Clearbit, and is preceded by Introhive.
| COMPANY | Product Quality Score | |
|---|---|---|
| FieldStack | 5/5 |
| Mi9 Retail | 4.2/5 |
| Fractal Analytics | 3.7/5 |
| Block | 3.6/5 |
| LS Retail | 3.2/5 |
| Introhive | 3.1/5 |
| Celerant | 1.5/5 |
| Clearbit | N/A |
| Tomax | N/A |
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Celerant Pricing
Celerant ROI & Value For Money
2.5/5
Celerant has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Celerant Pricing vs. Competitors
Compared to its competitors, Celerant's ROI score is rated right above FieldStack, and is preceded by Introhive.
| COMPANY | Pricing Score | |
|---|---|---|
| Fractal Analytics | 4/5 |
| LS Retail | 4/5 |
| Block | 3.6/5 |
| Mi9 Retail | 3/5 |
| Introhive | 3/5 |
| Celerant | 2.5/5 |
| FieldStack | N/A |
| Clearbit | N/A |
| Tomax | N/A |
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Celerant Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Celerant Customer Satisfaction vs. Competitors
Compared to its competitors, Celerant's Customer Satisfaction score is rated right above Clearbit, and is preceded by Introhive.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LS Retail | 100% |
| Fractal Analytics | 80% |
| Block | 63% |
| Mi9 Retail | 0% |
| FieldStack | 0% |
| Introhive | 0% |
| Celerant | 0% |
| Clearbit | 0% |
| Tomax | 0% |
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Celerant Customer Service
2.5/5
Celerant has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Celerant's Customer Service
Address
4830 Arthur Kill Road Staten, Island Park, NY
Website
http://www.celerant.com
Celerant Customer Service vs. Competitors
Compared to its competitors, Celerant's Customer Service score is rated right above FieldStack, and is preceded by Introhive.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mi9 Retail | 5/5 |
| Fractal Analytics | 4/5 |
| LS Retail | 3.5/5 |
| Block | 3.4/5 |
| Introhive | 3.3/5 |
| Celerant | 2.5/5 |
| FieldStack | N/A |
| Clearbit | N/A |
| Tomax | N/A |
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