50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
LS Retail
Marketing or Exec? Claim Your Free Account
About LS Retail's Brand
LS Retail specializes in developing software systems for retail and hospitality businesses. Among its major competitors, LS Retail is ranked in 3rd place for NPS while iQmetrix is 1st, and Vend is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
LS Retail Ranking
- #1 / 4 of its competitors
LS Retail NPS
LS Retail's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether LS Retail's customers would recommend using the product based on a scale of -100 to 100.
LS Retail Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
LS Retail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
How Other Brands Compare
LS Retail is ranked first for NPS among its competitors. Block and PayPal come in second and third, with NCR Corporation coming in at #4.
LS Retail |  Block |  PayPal |  NCR Corporation | |
| Global Ranking | #- | #67 | #109 | #390 |
| NPS | 50 | 25 | 9 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $336.03B | $4.47B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LS Retail Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LS Retail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LS Retail Customer Loyalty vs. Competitors
Compared to its competitors, LS Retail's Customer Loyalty score is rated right above ShopKeep, and is preceded by Vend.
Unlock LS Retail Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full LS Retail Customer Loyalty vs. Competitors data and gain insights into your customers today.
LS Retail Product Quality
3.2/5
LS Retail has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LS Retail's overall Product Quality score rated by its users and customers.
LS Retail Product Information
LS Retail’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.lsretail.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
LS Retail Product Quality vs. Competitors
Compared to its competitors, LS Retail's Product Quality score is rated right above ShopKeep, and is preceded by PayPal.
Unlock LS Retail Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full LS Retail Product Quality vs. Competitors data and gain insights into your customers today.
LS Retail Pricing
LS Retail ROI & Value For Money
4/5
LS Retail has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock LS Retail's overall ROI score rated by its users and customers.
LS Retail Pricing vs. Competitors
Compared to its competitors, LS Retail's ROI score is rated right above Block, and is preceded by Vend.
Unlock LS Retail ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full LS Retail ROI vs. Competitors data and gain insights into your customers today.
LS Retail Customer Satisfaction (CSAT)
LS Retail Customer Satisfaction (CSAT) Score
100 / 100
LS Retail has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LS Retail Customer Satisfaction vs. Competitors
Compared to its competitors, LS Retail's Customer Satisfaction score is rated right above PayPal, and is preceded by iQmetrix.
Unlock LS Retail Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full LS Retail Customer Satisfaction vs. Competitors data and gain insights into your customers today.
LS Retail Customer Service
3.5/5
LS Retail has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LS Retail's overall Customer Service score rated by its users and customers.
About LS Retail's Customer Service
Address
Hagasmari 3, 201 Iceland
Website
https://www.lsretail.com
LS Retail's Social Links
LS Retail Customer Service vs. Competitors
Compared to its competitors, LS Retail's Customer Service score is rated right above Block, and is preceded by Vend.
Unlock LS Retail Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full LS Retail Customer Service vs. Competitors data and gain insights into your customers today.
LS Retail as an Employer
Consumer vs. Employees
LS Retail scored a 50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of LS Retail would recommend the brand to a friend. ENPS measures how likely LS Retail employees would recommend working at LS Retail to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
