49
NPS
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Mi9 Retail
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About Mi9 Retail's Brand
Mi9 Retail provides enterprise software solutions to retailers. Among its major competitors, Mi9 Retail is ranked in 5th place for NPS while Erply is 1st, and Aptos is 2nd.
Brand at a Glance
4.2/5
Product Quality
3/5
Pricing
5/5
Customer Service
Mi9 Retail Ranking
- #2 / 4 of its competitors
Mi9 Retail NPS
Mi9 Retail's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Mi9 Retail's customers would recommend using the product based on a scale of -100 to 100.
Mi9 Retail Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Mi9 Retail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
How Other Brands Compare
Mi9 Retail is ranked second for NPS among its competitors. Aptos and Block come in first and third, with NCR Corporation coming in at #4.
Mi9 Retail |  Block |  NCR Corporation |  Aptos | |
| Global Ranking | #- | #67 | #390 | #- |
| NPS | 49 | 25 | 4 | 67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $4.47B | $383.08M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mi9 Retail NPS by Usage
Mi9 Retail's NPS was rated 0 points by customers who have used Mi9 Retail's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Mi9 Retail NPS vs. Competitors
Compared to its competitors, Mi9 Retail's NPS is rated right above Block, and is preceded by Brightpearl.
| COMPANY | NPS Score | |
|---|---|---|
 | Erply | 84 |
| Aptos | 67 |
 | Cegid | 64 |
| Brightpearl | 54 |
| Mi9 Retail | 49 |
| Block | 25 |
| NCR Corporation | 4 |
 | Celerant | -100 |
Mi9 Retail Product Quality
4.2/5
Mi9 Retail has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Mi9 Retail Product Information
Mi9 Retail serves markets in the United States, Asia, Europe, and Canada. Mi9 Retail supports Web devices and offers products for small, medium, and large sized businesses.
Mi9 Retail’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Mi9 Retail's product the highest.
- Website
- http://www.mi9retail.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Marketplaces
SaaS
Languages Supported
English
French
Chinese (Simplified)
Product Type
CRM Software
Quick Insights into Mi9 Retail Product Quality
Mi9 Retail's Product Quality score was rated highest by customers who have used Mi9 Retail's products/services for 5 to 10 Years.
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Ranked Mi9 Retail Product Quality the Highest
Mi9 Retail Product Quality Score by Usage
Mi9 Retail's Product Quality score was rated 3 stars by customers who have used Mi9 Retail's products/services for 5 to 10 Years.
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Mi9 Retail Product Quality Score by Industry
Mi9 Retail's Product Quality score was rated 3 stars by Retail industry customers.
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Mi9 Retail Product Quality vs. Competitors
Compared to its competitors, Mi9 Retail's Product Quality score is rated right above Cegid, and is preceded by Erply.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aptos | 4.5/5 |
| Erply | 4.4/5 |
| Mi9 Retail | 4.2/5 |
| Cegid | 4.1/5 |
| Brightpearl | 4/5 |
| Block | 3.6/5 |
| NCR Corporation | 3.5/5 |
| Celerant | 1.5/5 |
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Mi9 Retail Pricing
Mi9 Retail ROI & Value For Money
3/5
Mi9 Retail has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Mi9 Retail Pricing Plans
Mi9 Retail has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Mi9 Retail?
Small Businesses
Medium Businesses
Large Enterprises
Mi9 Retail Pricing vs. Competitors
Compared to its competitors, Mi9 Retail's ROI score is rated right above Celerant, and is preceded by Aptos.
| COMPANY | Pricing Score | |
|---|---|---|
| Cegid | 4.3/5 |
| Erply | 4.1/5 |
| Brightpearl | 4/5 |
| Block | 3.6/5 |
| NCR Corporation | 3.4/5 |
| Aptos | 3/5 |
| Mi9 Retail | 3/5 |
| Celerant | 2.5/5 |
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Mi9 Retail Customer Service
5/5
Mi9 Retail has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Mi9 Retail's Customer Service
Address
12000 Biscayne Blvd, 600, Miami, FL 33181
Website
http://www.mi9retail.com
Phone Number
(786)577-3200
Mi9 Retail Customer Service vs. Competitors
Compared to its competitors, Mi9 Retail's Customer Service score is rated right above Cegid, and is preceded by Erply.
| COMPANY | Customer Service Score | |
|---|---|---|
| Erply | 5/5 |
| Mi9 Retail | 5/5 |
| Cegid | 4.7/5 |
| Aptos | 4.2/5 |
| Block | 3.4/5 |
| NCR Corporation | 3.4/5 |
| Brightpearl | 3.2/5 |
| Celerant | 2.5/5 |
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Mi9 Retail as an Employer
2.9/5
Mi9 Retail has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Mi9 Retail scored a 49 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Mi9 Retail would recommend the brand to a friend. ENPS measures how likely Mi9 Retail employees would recommend working at Mi9 Retail to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
