20
NPS
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Ceragon Networks
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About Ceragon Networks' Brand
Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions. Our customers include service providers, public safety organizations, government agencies and utility companies, which use our solutions to deliver 5G & 4G broadband wireless connectivity, mission-critical multimedia services, stabilized communications, and other applications at high reliability and speed. Our solutions are deployed by more than 400 service providers, as well as more than 800 private network owners, in more than 150 countries. For more information please visit: www.ceragon.com Among its major competitors, Ceragon Networks is ranked in 4th place for NPS while Huawei is 1st, and Aviat Networks is 2nd.Their current market cap is $176.96M
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Ceragon Networks Ranking
- #3 / 4 of its competitors
Ceragon Networks NPS
Ceragon Networks's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Ceragon Networks's customers would recommend using the product based on a scale of -100 to 100.
Ceragon Networks Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Ceragon Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Feb 2022 33 | Feb 2022 | 33 |
Sep 2022 15 | Sep 2022 | 15 |
May 2024 25 | May 2024 | 25 |
Feb 2025 33 | Feb 2025 | 33 |
Nov 2025 20 | Nov 2025 | 20 |
How Other Brands Compare
Ceragon Networks is ranked third for NPS among its competitors. Huawei and Ericsson come in first and second, with Nokia coming in at #4. Among those competitors, it is the lowest valued company behind Ericsson.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ceragon Networks NPS by Gender
Ceragon Networks's NPS was rated 100 by Male customers on Comparably.
Male
100
Ceragon Networks's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Ceragon Networks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ceragon Networks NPS by Ethnicity
Ceragon Networks's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Ceragon Networks NPS by Usage
Ceragon Networks's NPS was rated 100 points by customers who have used Ceragon Networks's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Ceragon Networks NPS vs. Competitors
Compared to its competitors, Ceragon Networks's NPS is rated right above Nokia, and is preceded by Ericsson.
| COMPANY | NPS Score | |
|---|---|---|
 | Huawei | 37 |
 | Aviat Networks | 36 |
 | Ericsson | 34 |
| Ceragon Networks | 20 |
 | Nokia | 17 |
 | NEC | 16 |
 | SIAE Microelettronica | -100 |
Ceragon Networks Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ceragon Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ceragon Networks Customer Loyalty Score by Gender
Ceragon Networks's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Ceragon Networks Customer Loyalty Score by Ethnicity
Ceragon Networks's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Ceragon Networks Customer Loyalty Score by Usage
Ceragon Networks's Customer Loyalty score was rated 100% by customers who have used Ceragon Networks's products/services for 5 to 10 Years.
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Ceragon Networks Customer Loyalty Score by Industry
Ceragon Networks's Customer Loyalty score was rated 100% by Telecommunications industry customers.
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Ceragon Networks Customer Loyalty vs. Competitors
Compared to its competitors, Ceragon Networks's Customer Loyalty score is rated right above Huawei.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ceragon Networks | 83% |
| Huawei | 81% |
| Ericsson | 79% |
| Nokia | 77% |
| Aviat Networks | 76% |
| NEC | 68% |
| SIAE Microelettronica | 10% |
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Ceragon Networks Product Quality
4/5
Ceragon Networks has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ceragon Networks Product Information
Ceragon Networks’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Ceragon Networks's product the highest.
- Website
- http://www.ceragon.com
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Quick Insights into Ceragon Networks Product Quality
Ceragon Networks's Product Quality score was rated highest by customers who have used Ceragon Networks's products/services for 5 to 10 Years.
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Ranked Ceragon Networks Product Quality the Highest
Ceragon Networks Product Quality Score by Gender
Ceragon Networks's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Ceragon Networks Product Quality Score by Ethnicity
Ceragon Networks's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ceragon Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Ceragon Networks Product Quality Score by Usage
Ceragon Networks's Product Quality score was rated 5 stars by customers who have used Ceragon Networks's products/services for 5 to 10 Years.
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Ceragon Networks Product Quality Score by Industry
Ceragon Networks's Product Quality score was rated 5 stars by Telecommunications industry customers.
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Ceragon Networks Product Quality vs. Competitors
Compared to its competitors, Ceragon Networks's Product Quality score is rated right above NEC, and is preceded by Ericsson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Huawei | 4.2/5 |
| Ericsson | 4.1/5 |
| Ceragon Networks | 4/5 |
| NEC | 4/5 |
| Aviat Networks | 4/5 |
| Nokia | 3.9/5 |
| SIAE Microelettronica | 1.5/5 |
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Ceragon Networks Pricing
Ceragon Networks ROI & Value For Money
3.9/5
Ceragon Networks has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Ceragon Networks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into Ceragon Networks ROI
Ceragon Networks's ROI score was rated highest by customers from the Telecommunications industry.
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Ranked Ceragon Networks ROI the Highest
Ceragon Networks ROI Score by Gender
Ceragon Networks's ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Ceragon Networks ROI Score by Ethnicity
Ceragon Networks's ROI score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ceragon Networks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Ceragon Networks ROI Score by Usage
Ceragon Networks's ROI score was rated 4.6 stars by customers who have used Ceragon Networks's products/services for 5 to 10 Years.
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Ceragon Networks ROI Score by Industry
Ceragon Networks's ROI score was rated 4.8 stars by Telecommunications industry customers.
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Ceragon Networks Pricing vs. Competitors
Compared to its competitors, Ceragon Networks's ROI score is rated right above NEC, and is preceded by Aviat Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Huawei | 4/5 |
| Ericsson | 4/5 |
| Aviat Networks | 4/5 |
| Ceragon Networks | 3.9/5 |
| NEC | 3.8/5 |
| Nokia | 3.8/5 |
| SIAE Microelettronica | 1.5/5 |
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Ceragon Networks Customer Satisfaction (CSAT)
Ceragon Networks Customer Satisfaction (CSAT) Score
60 / 100
Ceragon Networks has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ceragon Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Ceragon Networks's Customer Satisfaction score is rated right above SIAE Microelettronica, and is preceded by NEC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Huawei | 85% |
| Aviat Networks | 80% |
| Nokia | 78% |
| Ericsson | 75% |
| NEC | 66% |
| Ceragon Networks | 60% |
| SIAE Microelettronica | 0% |
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Ceragon Networks Customer Service
3.8/5
Ceragon Networks has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Ceragon Networks's Customer Service
Address
Block 300, Nitzba City, Rosh Ha'ayin, Tell, TX 4810002 Israel
Website
http://www.ceragon.com
Phone Number
972 3 543 1000
Quick Insights into Ceragon Networks Customer Service
Ceragon Networks's Customer Service score was rated highest by customers from the Telecommunications industry.
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Ranked Ceragon Networks Customer Service the Highest
Ceragon Networks Customer Service Score by Gender
Ceragon Networks's Customer Service score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Ceragon Networks Customer Service Score by Ethnicity
Ceragon Networks's Customer Service score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ceragon Networks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Ceragon Networks Customer Service Score by Usage
Ceragon Networks's Customer Service score was rated 4.6 stars by customers who have used Ceragon Networks's products/services for 5 to 10 Years.
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Ceragon Networks Customer Service Score by Industry
Ceragon Networks's Customer Service score was rated 4.8 stars by Telecommunications industry customers.
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Ceragon Networks Customer Service vs. Competitors
Compared to its competitors, Ceragon Networks's Customer Service score is rated right above Nokia, and is preceded by NEC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ericsson | 4.1/5 |
| Huawei | 4/5 |
| Aviat Networks | 3.9/5 |
| NEC | 3.9/5 |
| Ceragon Networks | 3.8/5 |
| Nokia | 3.8/5 |
| SIAE Microelettronica | 1.5/5 |
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Ceragon Networks as an Employer
4.6/5
Ceragon Networks has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ceragon Networks scored a 20 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Ceragon Networks would recommend the brand to a friend. ENPS measures how likely Ceragon Networks employees would recommend working at Ceragon Networks to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
