-5
NPS
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Chemonics International
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About Chemonics International's Brand
"Chemonics provides international development consulting services for??governments, businesses, civil society groups and communities." Among its major competitors, Chemonics International is ranked in 6th place for NPS while Abt is 1st, and FHI 360 is 2nd.
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Chemonics International Ranking
- #4 / 4 of its competitors
Chemonics International NPS
Chemonics International's Net Promoter Score (NPS) is a -5 with 37% Promoters, 21% Passives, and 42% Detractors. Net Promoter Score tracks whether Chemonics International's customers would recommend using the product based on a scale of -100 to 100.
Chemonics International Overall NPS
| 37% | Promoters |
|---|---|
| 21% | Passives |
| 42% | Detractors |
Chemonics International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 11 | Sep 2021 | 11 |
Oct 2021 10 | Oct 2021 | 10 |
May 2022 -8 | May 2022 | -8 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 5 | Jan 2023 | 5 |
Apr 2023 6 | Apr 2023 | 6 |
Oct 2023 4 | Oct 2023 | 4 |
Nov 2023 8 | Nov 2023 | 8 |
Feb 2024 3 | Feb 2024 | 3 |
Jul 2024 0 | Jul 2024 | 0 |
Feb 2025 -5 | Feb 2025 | -5 |
How Other Brands Compare
Chemonics International is ranked #4 for NPS among its competitors. FHI 360 and DAI come in first and second, with Tetra Tech coming in at third.
Chemonics International |  FHI 360 |  DAI |  Tetra Tech | |
| Global Ranking | #- | #865 | #- | #- |
| NPS | -5 | 34 | 17 | 11 |
| Valuation Updated every 24 hours for public companies | - | - | $95.37B | $7.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chemonics International NPS vs. Competitors
Compared to its competitors, Chemonics International's NPS is rated right below Devex.
| COMPANY | NPS Score | |
|---|---|---|
 | Abt | 72 |
| FHI 360 | 34 |
| DAI | 17 |
| Tetra Tech | 11 |
 | Devex | 0 |
| Chemonics International | -5 |
Chemonics International Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Chemonics International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chemonics International Customer Loyalty vs. Competitors
Compared to its competitors, Chemonics International's Customer Loyalty score is rated right above Tetra Tech, and is preceded by Abt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DAI | 89% |
| FHI 360 | 82% |
| Abt | 79% |
| Chemonics International | 77% |
| Tetra Tech | 75% |
| Devex | 55% |
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Chemonics International Product Quality
4/5
Chemonics International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Chemonics International Product Information
Chemonics International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.chemonics.com
- Company Size
- 11-50 Employees
Industry
Tech
Professional Services
Business Services
Chemonics International Product Quality vs. Competitors
Compared to its competitors, Chemonics International's Product Quality score is rated right above Tetra Tech, and is preceded by DAI.
| COMPANY | Product Quality Score | |
|---|---|---|
| FHI 360 | 4.4/5 |
| Abt | 4.3/5 |
| DAI | 4.2/5 |
| Chemonics International | 4/5 |
| Tetra Tech | 3.8/5 |
| Devex | 2.7/5 |
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Chemonics International Pricing
Chemonics International ROI & Value For Money
3.8/5
Chemonics International has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Chemonics International Pricing vs. Competitors
Compared to its competitors, Chemonics International's ROI score is rated right above Tetra Tech, and is preceded by DAI.
| COMPANY | Pricing Score | |
|---|---|---|
| Abt | 4.2/5 |
| FHI 360 | 4/5 |
| DAI | 3.9/5 |
| Chemonics International | 3.8/5 |
| Tetra Tech | 3.8/5 |
| Devex | 2.7/5 |
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Chemonics International Customer Satisfaction (CSAT)
Chemonics International Customer Satisfaction (CSAT) Score
79 / 100
Chemonics International has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chemonics International Customer Satisfaction vs. Competitors
Compared to its competitors, Chemonics International's Customer Satisfaction score is rated right above Tetra Tech, and is preceded by Abt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FHI 360 | 87% |
| DAI | 84% |
| Abt | 80% |
| Chemonics International | 79% |
| Tetra Tech | 66% |
| Devex | 50% |
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Chemonics International Customer Service
4.1/5
Chemonics International has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Chemonics International's Customer Service
Address
48 Ayni prospect, Washington, DC 734024 Tajikistan
Website
https://www.chemonics.com
Phone Number
+992 935485885
Chemonics International Customer Service vs. Competitors
Compared to its competitors, Chemonics International's Customer Service score is rated right above DAI, and is preceded by FHI 360.
| COMPANY | Customer Service Score | |
|---|---|---|
| Abt | 4.4/5 |
| FHI 360 | 4.1/5 |
| Chemonics International | 4.1/5 |
| DAI | 3.8/5 |
| Tetra Tech | 3.8/5 |
| Devex | 2.7/5 |
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Chemonics International as an Employer
3.7/5
Chemonics International has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Chemonics International scored a -5 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Chemonics International would recommend the brand to a friend. ENPS measures how likely Chemonics International employees would recommend working at Chemonics International to a friend.
Net Promoter Score
-5
NPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
