13
NPS
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Cielo
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About Cielo's Brand
Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Consulting, Search and Digital Accelerators™ solutions. With our fresh approach – we design and build comprehensive, proven services inspired by technology to find and keep the unique talent that elevates our clients above the competition. Learn more at cielotalent.com. Among its major competitors, Cielo is ranked in 3rd place for NPS while Pontoon Solutions is 1st, and Randstad is 2nd.Their current valuation is $1.87B
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Cielo Ranking
- #2 / 4 of its competitors
Cielo NPS
Cielo's Net Promoter Score (NPS) is a 13 with 48% Promoters, 17% Passives, and 35% Detractors. Net Promoter Score tracks whether Cielo's customers would recommend using the product based on a scale of -100 to 100.
Cielo Overall NPS
| 48% | Promoters |
|---|---|
| 17% | Passives |
| 35% | Detractors |
Cielo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 43 | Jun 2021 | 43 |
Sep 2021 25 | Sep 2021 | 25 |
Oct 2021 10 | Oct 2021 | 10 |
Nov 2021 18 | Nov 2021 | 18 |
May 2022 9 | May 2022 | 9 |
Jun 2022 15 | Jun 2022 | 15 |
Jul 2022 6 | Jul 2022 | 6 |
Aug 2022 17 | Aug 2022 | 17 |
Oct 2022 25 | Oct 2022 | 25 |
Mar 2023 19 | Mar 2023 | 19 |
Jul 2024 19 | Jul 2024 | 19 |
Jun 2025 12 | Jun 2025 | 12 |
How Other Brands Compare
Cielo is ranked second for NPS among its competitors. Randstad and Korn Ferry come in first and third, with PeopleScout coming in at #4. Among those competitors, it is the second most valued company behind Korn Ferry.
Cielo |  Randstad |  Korn Ferry |  PeopleScout | |
| Global Ranking | #- | #525 | #547 | #- |
| NPS | 13 | 17 | 6 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.87B | $47.78M | $3.05B | $800.56M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cielo NPS vs. Competitors
Compared to its competitors, Cielo's NPS is rated right above Korn Ferry, and is preceded by Randstad.
| COMPANY | NPS Score | |
|---|---|---|
 | Pontoon Solutions | 25 |
| Randstad | 17 |
| Cielo | 13 |
| Korn Ferry | 6 |
 | Alexander Mann Solutions | -10 |
| PeopleScout | -40 |
Cielo Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Cielo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cielo Customer Loyalty vs. Competitors
Compared to its competitors, Cielo's Customer Loyalty score is rated right above Korn Ferry, and is preceded by Pontoon Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alexander Mann Solutions | 86% |
| Randstad | 78% |
| Pontoon Solutions | 77% |
| Cielo | 75% |
| Korn Ferry | 69% |
| PeopleScout | 69% |
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Cielo Product Quality
3.4/5
Cielo has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Cielo Product Information
Cielo’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://cielotalent.com
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Cielo Product Quality vs. Competitors
Compared to its competitors, Cielo's Product Quality score is rated right above PeopleScout, and is preceded by Korn Ferry.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pontoon Solutions | 3.8/5 |
| Randstad | 3.7/5 |
| Alexander Mann Solutions | 3.6/5 |
| Korn Ferry | 3.5/5 |
| Cielo | 3.4/5 |
| PeopleScout | 3.1/5 |
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Cielo Pricing
Cielo ROI & Value For Money
3.2/5
Cielo has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Cielo Pricing vs. Competitors
Compared to its competitors, Cielo's ROI score is rated right above PeopleScout, and is preceded by Korn Ferry.
| COMPANY | Pricing Score | |
|---|---|---|
| Alexander Mann Solutions | 3.8/5 |
| Randstad | 3.7/5 |
| Pontoon Solutions | 3.3/5 |
| Korn Ferry | 3.3/5 |
| Cielo | 3.2/5 |
| PeopleScout | 2.5/5 |
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Cielo Customer Satisfaction (CSAT)
Cielo Customer Satisfaction (CSAT) Score
64 / 100
Cielo has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cielo Customer Satisfaction vs. Competitors
Compared to its competitors, Cielo's Customer Satisfaction score is rated right above PeopleScout, and is preceded by Alexander Mann Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pontoon Solutions | 75% |
| Randstad | 69% |
| Korn Ferry | 67% |
| Alexander Mann Solutions | 65% |
| Cielo | 63% |
| PeopleScout | 43% |
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Cielo Customer Service
3.3/5
Cielo has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Cielo's Customer Service
Address
10100 Innovation Drive, Suite 250, Brookfield, WI 53226
Website
https://cielotalent.com
Phone Number
2622748035
Cielo's Social Links
Cielo Customer Service vs. Competitors
Compared to its competitors, Cielo's Customer Service score is rated right above PeopleScout, and is preceded by Korn Ferry.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pontoon Solutions | 3.8/5 |
| Randstad | 3.7/5 |
| Alexander Mann Solutions | 3.6/5 |
| Korn Ferry | 3.4/5 |
| Cielo | 3.3/5 |
| PeopleScout | 2.7/5 |
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Cielo as an Employer
4.1/5
Cielo has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cielo scored a 13 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Cielo would recommend the brand to a friend. ENPS measures how likely Cielo employees would recommend working at Cielo to a friend.
Net Promoter Score
13
NPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
