-40
NPS
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PeopleScout
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About PeopleScout's Brand
PeopleScout, a TrueBlue company, is a global talent solutions leader. Through our consultative approach combining market intelligence, creativity and technology we’re redefining what it means to be a talent partner. We provide unmatched scalability to meet professional, specialist, volume and contingent hiring needs with customized talent solutions for organizations around the globe including recruitment process outsourcing (RPO), managed service provider (MSP), Total Workforce Solutions, and talent advisory services. Our proprietary technology, Affinix™, helps propel our clients’ talent acquisition capabilities into the future—harnessing the power of data to drive decisions and exceed expectations through tech-charged solutions steeped in machine learning and AI. Our legacy of service has led to the most enduring relationships in the industry— we’ve earned the trust of hundreds of organizations across sectors, and consistent recognition as a leader by industry analysts. Among its major competitors, PeopleScout is ranked in 8th place for NPS while Pontoon Solutions is 1st, and AMN Healthcare is 2nd.Their current market cap is $800.56M
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
PeopleScout Ranking
- #4 / 4 of its competitors
PeopleScout NPS
PeopleScout's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether PeopleScout's customers would recommend using the product based on a scale of -100 to 100.
PeopleScout Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
PeopleScout NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Nov 2022 -40 | Nov 2022 | -40 |
Jan 2023 -57 | Jan 2023 | -57 |
Apr 2023 -63 | Apr 2023 | -63 |
Jul 2024 -55 | Jul 2024 | -55 |
Aug 2024 -40 | Aug 2024 | -40 |
How Other Brands Compare
PeopleScout is ranked #4 for NPS among its competitors. AMN Healthcare and Korn Ferry come in first and second, with Manpower Professional coming in at third. Among those competitors, it is the lowest valued company behind Manpower Professional.
PeopleScout |  Korn Ferry |  Manpower Professional |  AMN Healthcare | |
| Global Ranking | #- | #547 | #- | #- |
| NPS | -40 | 6 | 0 | 21 |
| Valuation Updated every 24 hours for public companies | $800.56M | $3.05B | $3.91B | $3.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PeopleScout NPS by Gender
PeopleScout's NPS was rated -34 by Female customers on Comparably.
Female
-34
PeopleScout's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
PeopleScout's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
PeopleScout NPS vs. Competitors
Compared to its competitors, PeopleScout's NPS is rated right below Manpower Professional.
| COMPANY | NPS Score | |
|---|---|---|
 | Pontoon Solutions | 25 |
| AMN Healthcare | 21 |
 | Cielo | 13 |
| Korn Ferry | 6 |
 | Allegis Global Solutions | 4 |
 | AMS | 0 |
| Manpower Professional | 0 |
| PeopleScout | -40 |
PeopleScout Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of PeopleScout users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PeopleScout Customer Loyalty Score by Gender
PeopleScout's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
PeopleScout Customer Loyalty vs. Competitors
Compared to its competitors, PeopleScout's Customer Loyalty score is rated right above Manpower Professional, and is preceded by Korn Ferry.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pontoon Solutions | 77% |
| Cielo | 75% |
| AMN Healthcare | 73% |
| Korn Ferry | 69% |
| PeopleScout | 69% |
| Manpower Professional | 68% |
| Allegis Global Solutions | 62% |
| AMS | 55% |
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PeopleScout Product Quality
3.1/5
PeopleScout has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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PeopleScout Product Information
PeopleScout’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.peoplescout.com/
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Quick Insights into PeopleScout Product Quality
PeopleScout's Product Quality score was rated highest by Female customers.
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Ranked PeopleScout Product Quality the Highest
PeopleScout Product Quality Score by Gender
PeopleScout's Product Quality score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
PeopleScout Product Quality vs. Competitors
Compared to its competitors, PeopleScout's Product Quality score is rated right below Allegis Global Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| AMS | 4/5 |
| Pontoon Solutions | 3.8/5 |
| AMN Healthcare | 3.6/5 |
| Korn Ferry | 3.5/5 |
| Cielo | 3.4/5 |
| Manpower Professional | 3.4/5 |
| Allegis Global Solutions | 3.2/5 |
| PeopleScout | 3.1/5 |
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PeopleScout Pricing
PeopleScout ROI & Value For Money
2.5/5
PeopleScout has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into PeopleScout ROI
PeopleScout's ROI score was rated highest by Female customers.
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Ranked PeopleScout ROI the Highest
PeopleScout ROI Score by Gender
PeopleScout's ROI score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
PeopleScout Pricing vs. Competitors
Compared to its competitors, PeopleScout's ROI score is rated right below Manpower Professional.
| COMPANY | Pricing Score | |
|---|---|---|
| AMN Healthcare | 3.8/5 |
| Allegis Global Solutions | 3.6/5 |
| AMS | 3.5/5 |
| Pontoon Solutions | 3.3/5 |
| Korn Ferry | 3.3/5 |
| Cielo | 3.2/5 |
| Manpower Professional | 2.5/5 |
| PeopleScout | 2.5/5 |
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PeopleScout Customer Satisfaction (CSAT)
PeopleScout Customer Satisfaction (CSAT) Score
43 / 100
PeopleScout has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PeopleScout Customer Satisfaction vs. Competitors
Compared to its competitors, PeopleScout's Customer Satisfaction score is rated right above AMS, and is preceded by Allegis Global Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Manpower Professional | 100% |
| AMN Healthcare | 78% |
| Pontoon Solutions | 75% |
| Korn Ferry | 67% |
| Cielo | 63% |
| Allegis Global Solutions | 43% |
| PeopleScout | 43% |
| AMS | 0% |
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PeopleScout Customer Service
2.7/5
PeopleScout has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About PeopleScout's Customer Service
Address
433 W Van Buren St, Chicago, IL 60607
Website
http://www.peoplescout.com/
Phone Number
(312) 915-0505
PeopleScout's Social Links
Quick Insights into PeopleScout Customer Service
PeopleScout's Customer Service score was rated highest by Female customers.
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Ranked PeopleScout Customer Service the Highest
PeopleScout Customer Service Score by Gender
PeopleScout's Customer Service score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
PeopleScout Customer Service vs. Competitors
Compared to its competitors, PeopleScout's Customer Service score is rated right below Manpower Professional.
| COMPANY | Customer Service Score | |
|---|---|---|
| AMS | 3.9/5 |
| Pontoon Solutions | 3.8/5 |
| AMN Healthcare | 3.7/5 |
| Korn Ferry | 3.4/5 |
| Cielo | 3.3/5 |
| Allegis Global Solutions | 3.3/5 |
| Manpower Professional | 2.8/5 |
| PeopleScout | 2.7/5 |
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PeopleScout as an Employer
4.6/5
PeopleScout has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
PeopleScout scored a -40 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of PeopleScout would recommend the brand to a friend. ENPS measures how likely PeopleScout employees would recommend working at PeopleScout to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 67% | Promoters |
|---|---|
| 10% | Passive |
| 23% | Detractors |
