-50
NPS
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ClickDimensions
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About ClickDimensions' Brand
Marketing Automation for Microsoft Dynamics CRM Among its major competitors, ClickDimensions is ranked in 8th place for NPS while eTrigue is 1st, and Demandbase is 2nd. Overall, ClickDimensions has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4/5
Customer Service
ClickDimensions Ranking
- #4 / 4 of its competitors
ClickDimensions NPS
ClickDimensions's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether ClickDimensions's customers would recommend using the product based on a scale of -100 to 100.
ClickDimensions Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
ClickDimensions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Apr 2024 -50 | Apr 2024 | -50 |
How Other Brands Compare
ClickDimensions is ranked #4 for NPS among its competitors. Demandbase and HubSpot come in first and second, with Salesfusion coming in at third.
ClickDimensions |  HubSpot |  Demandbase |  Salesfusion | |
| Global Ranking | #- | #224 | #- | #- |
| NPS | -50 | 35 | 36 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $22.51B | $500.00M | $95.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClickDimensions NPS vs. Competitors
Compared to its competitors, ClickDimensions's NPS is rated right below Databank IMX.
| COMPANY | NPS Score | |
|---|---|---|
 | eTrigue | 40 |
| Demandbase | 36 |
| HubSpot | 35 |
 | Pardot | 20 |
| Salesfusion | 16 |
 | Infogix | 0 |
 | Databank IMX | 0 |
| ClickDimensions | -50 |
ClickDimensions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ClickDimensions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ClickDimensions Customer Loyalty vs. Competitors
Compared to its competitors, ClickDimensions's Customer Loyalty score is rated right above Demandbase, and is preceded by Infogix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pardot | 100% |
| Infogix | 100% |
| ClickDimensions | 100% |
| Demandbase | 86% |
| HubSpot | 80% |
| eTrigue | N/A |
| Salesfusion | N/A |
| Databank IMX | N/A |
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ClickDimensions Product Quality
5/5
ClickDimensions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickDimensions' overall Product Quality score rated by its users and customers.
ClickDimensions Product Information
ClickDimensions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://clickdimensions.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Enterprise
ClickDimensions Product Quality vs. Competitors
Compared to its competitors, ClickDimensions's Product Quality score is rated right above Demandbase.
| COMPANY | Product Quality Score | |
|---|---|---|
| ClickDimensions | 5/5 |
| Demandbase | 4.4/5 |
| HubSpot | 4.2/5 |
| Pardot | 4.1/5 |
| Salesfusion | 4/5 |
| Infogix | 4/5 |
| eTrigue | 3.9/5 |
| Databank IMX | N/A |
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ClickDimensions Pricing
ClickDimensions ROI & Value For Money
5/5
ClickDimensions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickDimensions' overall ROI score rated by its users and customers.
ClickDimensions Pricing vs. Competitors
Compared to its competitors, ClickDimensions's ROI score is rated right above Demandbase.
| COMPANY | Pricing Score | |
|---|---|---|
| ClickDimensions | 5/5 |
| Demandbase | 4.2/5 |
| HubSpot | 4/5 |
| Salesfusion | 4/5 |
| Pardot | 3.8/5 |
| eTrigue | 3.6/5 |
| Infogix | 2/5 |
| Databank IMX | N/A |
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ClickDimensions Customer Satisfaction (CSAT)
ClickDimensions Customer Satisfaction (CSAT) Score
100 / 100
ClickDimensions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ClickDimensions Customer Satisfaction vs. Competitors
Compared to its competitors, ClickDimensions's Customer Satisfaction score is rated right above Demandbase, and is preceded by Pardot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pardot | 100% |
| ClickDimensions | 100% |
| Demandbase | 92% |
| HubSpot | 62% |
| Infogix | 50% |
| eTrigue | 0% |
| Salesfusion | 0% |
| Databank IMX | 0% |
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VS
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ClickDimensions Customer Service
4/5
ClickDimensions has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickDimensions' overall Customer Service score rated by its users and customers.
About ClickDimensions's Customer Service
Address
One Dunwoody Park, Suite 200, Atlanta, GA 30328
Website
http://clickdimensions.com
Phone Number
1(888) 214-4228
ClickDimensions's Social Links
ClickDimensions Customer Service vs. Competitors
Compared to its competitors, ClickDimensions's Customer Service score is rated right above Pardot, and is preceded by HubSpot.
| COMPANY | Customer Service Score | |
|---|---|---|
| eTrigue | 5/5 |
| Salesfusion | 5/5 |
| Demandbase | 4.1/5 |
| HubSpot | 4.1/5 |
| ClickDimensions | 4/5 |
| Pardot | 3.5/5 |
| Infogix | 2/5 |
| Databank IMX | N/A |
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ClickDimensions as an Employer
2.2/5
ClickDimensions has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ClickDimensions scored a -50 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of ClickDimensions would recommend the brand to a friend. ENPS measures how likely ClickDimensions employees would recommend working at ClickDimensions to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 0% | Promoters |
|---|---|
| 18% | Passive |
| 82% | Detractors |
