-34
NPS
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Clorder
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About Clorder's Brand
SAAS based Online Order & Marketing Platform for Restaurants Among its major competitors, Clorder is ranked in 6th place for NPS while Olo is 1st, and UberEATS is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Clorder Ranking
- #3 / 4 of its competitors
Clorder NPS
Clorder's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Clorder's customers would recommend using the product based on a scale of -100 to 100.
Clorder Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Clorder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2025 -33 | Jun 2025 | -33 |
How Other Brands Compare
Clorder is ranked third for NPS among its competitors. Grubhub and DoorDash come in first and second, with Postmates coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clorder Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clorder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clorder Customer Loyalty vs. Competitors
Compared to its competitors, Clorder's Customer Loyalty score is rated right above Olo.
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VS
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Clorder Product Quality
2.7/5
Clorder has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Clorder Product Information
Clorder’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.clorder.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Consumer Services
Ecommerce and Marketplaces
Mobile App
SaaS
Clorder Product Quality vs. Competitors
Compared to its competitors, Clorder's Product Quality score is rated right above DoorDash, and is preceded by UberEATS.
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VS
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Clorder Pricing
Clorder ROI & Value For Money
2.7/5
Clorder has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Clorder Pricing vs. Competitors
Compared to its competitors, Clorder's ROI score is rated right above UberEATS, and is preceded by Grubhub.
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Clorder Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clorder Customer Satisfaction vs. Competitors
Compared to its competitors, Clorder's Customer Satisfaction score is rated right below Postmates.
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Clorder Customer Service
2.7/5
Clorder has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Clorder's Customer Service
Address
Culver City, CA
Website
http://www.clorder.com
Phone Number
(844)344-3844
Clorder's Social Links
Clorder Customer Service vs. Competitors
Compared to its competitors, Clorder's Customer Service score is rated right above UberEATS, and is preceded by Grubhub.
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Clorder as an Employer
4.8/5
Clorder has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clorder scored a -34 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of Clorder would recommend the brand to a friend. ENPS measures how likely Clorder employees would recommend working at Clorder to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
