-100
NPS
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Commun.it
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About Commun.it's Brand
Community management & intelligence platform. Turning big data into actionable insights. Among its major competitors, Commun.it is ranked in 6th place for NPS while Lithium Technologies is 1st, and Pixlee is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Commun.it Ranking
- #4 / 4 of its competitors
Commun.it NPS
Commun.it's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Commun.it's customers would recommend using the product based on a scale of -100 to 100.
Commun.it Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Commun.it NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
How Other Brands Compare
Commun.it is ranked #4 for NPS among its competitors. Hootsuite and Meta come in first and second, with Zoho Corporation coming in at third.
Commun.it |  Meta |  Hootsuite |  Zoho Corporation | |
| Global Ranking | #- | #102 | #225 | #476 |
| NPS | -100 | 9 | 24 | 1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $746.49B | $3.40B | $1.84M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Commun.it NPS vs. Competitors
Compared to its competitors, Commun.it's NPS is rated right below Zoho Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Lithium Technologies | 77 |
 | Pixlee | 40 |
| Hootsuite | 24 |
| Meta | 9 |
| Zoho Corporation | 1 |
| Commun.it | -100 |
Commun.it Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Commun.it users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Commun.it Customer Loyalty vs. Competitors
Compared to its competitors, Commun.it's Customer Loyalty score is rated right below Meta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lithium Technologies | 100% |
| Pixlee | 100% |
| Zoho Corporation | 84% |
| Hootsuite | 76% |
| Meta | 75% |
| Commun.it | 10% |
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Commun.it Product Quality
1.5/5
Commun.it has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Commun.it Product Information
Commun.it’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://commun.it/
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
Business Services
Media
SaaS
Social
Commun.it Product Quality vs. Competitors
Compared to its competitors, Commun.it's Product Quality score is rated right below Zoho Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lithium Technologies | 4.3/5 |
| Hootsuite | 3.9/5 |
| Meta | 3.6/5 |
| Pixlee | 3.6/5 |
| Zoho Corporation | 3.3/5 |
| Commun.it | 1.5/5 |
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Commun.it Pricing
Commun.it ROI & Value For Money
1.5/5
Commun.it has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Commun.it Pricing vs. Competitors
Compared to its competitors, Commun.it's ROI score is rated right below Zoho Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Lithium Technologies | 4.1/5 |
| Hootsuite | 3.7/5 |
| Meta | 3.6/5 |
| Pixlee | 3.6/5 |
| Zoho Corporation | 3.3/5 |
| Commun.it | 1.5/5 |
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Commun.it Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Commun.it Customer Satisfaction vs. Competitors
Compared to its competitors, Commun.it's Customer Satisfaction score is rated right below Pixlee.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lithium Technologies | 100% |
| Hootsuite | 66% |
| Meta | 65% |
| Zoho Corporation | 63% |
| Pixlee | 0% |
| Commun.it | 0% |
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Commun.it Customer Service
1.5/5
Commun.it has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Commun.it's Customer Service
Address
Tel Aviv-Yafo, Israel
Website
http://commun.it/
Commun.it Customer Service vs. Competitors
Compared to its competitors, Commun.it's Customer Service score is rated right below Zoho Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lithium Technologies | 4.7/5 |
| Hootsuite | 3.6/5 |
| Meta | 3.5/5 |
| Pixlee | 3.3/5 |
| Zoho Corporation | 3.2/5 |
| Commun.it | 1.5/5 |
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Commun.it as an Employer
4.7/5
Commun.it has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Commun.it scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Commun.it would recommend the brand to a friend. ENPS measures how likely Commun.it employees would recommend working at Commun.it to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
