dailymotion NPS & Customer Reviews

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About dailymotion's Brand

Dailymotion relaunched its user experience and platform with a focus on premium content from trusted publishers. Among its major competitors, dailymotion is ranked in 6th place for NPS while JW Player is 1st, and YouTube is 2nd.

Brand at a Glance

77%

Customer Loyalty

3.2/5

Product Quality

3.3/5

Pricing

3.3/5

Customer Service

dailymotion Ranking

^#4 / 4 of its competitors

dailymotion NPS

dailymotion's Net Promoter Score (NPS) is a -17 with 34% Promoters, 15% Passives, and 51% Detractors. Net Promoter Score tracks whether dailymotion's customers would recommend using the product based on a scale of -100 to 100.

dailymotion Overall NPS

-17

NPS

34%	Promoters
15%	Passives
51%	Detractors

dailymotion NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 -24	Mar 2023	-24
May 2023 -18	May 2023	-18
Jun 2023 -21	Jun 2023	-21
Sep 2023 -16	Sep 2023	-16
Nov 2023 -20	Nov 2023	-20
Jan 2024 -19	Jan 2024	-19
Feb 2024 -21	Feb 2024	-21
Apr 2024 -24	Apr 2024	-24
May 2024 -26	May 2024	-26
Sep 2024 -25	Sep 2024	-25
Nov 2024 -15	Nov 2024	-15
Jul 2025 -17	Jul 2025	-17

How Other Brands Compare

dailymotion is ranked #4 for NPS among its competitors. YouTube and Hulu come in first and second, with Brightcove coming in at third.

	dailymotion	YouTube	Hulu	Brightcove
Global Ranking	#-	#75	#127	#-
NPS	-17	12	-2	-11
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$1.44T	$238.31B	$173.36M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

dailymotion NPS by Gender

dailymotion's NPS was rated -11 by Male customers on Comparably.

Male

-11

dailymotion's NPS was rated -11 by Male customers on Comparably.

33%

Promoters

23%

Passives

44%

Detractors

Female

N/A

dailymotion's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

dailymotion NPS by Ethnicity

dailymotion's NPS was rated -25 points by both Caucasian and Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -25	Caucasian	-25
Other -25	Other	-25

dailymotion NPS by Age

dailymotion's NPS was rated 34 points by customers ages 41-45 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

41-45

67%

33%

dailymotion NPS by Usage

dailymotion's NPS was rated 0 points by customers who have used dailymotion's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
2 to 5 Years 0	2 to 5 Years	0

dailymotion NPS vs. Competitors

Compared to its competitors, dailymotion's NPS is rated right above Crackle, and is preceded by Brightcove.

COMPANY		NPS Score
	JW Player	26
	YouTube	12
	Vimeo	1
	Ooyala	N/A
	Hulu	-2
	Brightcove	-11
	dailymotion	-17
	Crackle	-34

dailymotion Customer Reviews

Out of the 3 dailymotion customer reviews 2 were positive and 1 was constructive. dailymotion customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

dailymotion Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of dailymotion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

dailymotion Customer Loyalty Score by Gender

dailymotion's Customer Loyalty score was rated 80 by Male customers on Comparably.

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Male

80%

Yes

Female

N/A

Yes

dailymotion Customer Loyalty Score by Ethnicity

dailymotion's Customer Loyalty score was rated 78% by both Caucasian and Other customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

dailymotion Customer Loyalty Score by Age

dailymotion's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 100%	41-45	100%

dailymotion Customer Loyalty Score by Usage

dailymotion's Customer Loyalty score was rated the highest by customers who have used dailymotion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	78%
2 to 5 Years	100%

dailymotion Customer Loyalty Score by Industry

dailymotion's Customer Loyalty score was rated 100% by Arts and Entertainment industry customers.

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Arts and Entertainment	100%

dailymotion Customer Loyalty vs. Competitors

Compared to its competitors, dailymotion's Customer Loyalty score is rated right above Vimeo, and is preceded by YouTube.

COMPANY		Customer Loyalty Score
	JW Player	100%
	Crackle	100%
	YouTube	80%
	dailymotion	77%
	Vimeo	72%
	Hulu	72%
	Brightcove	61%
	Ooyala	N/A

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dailymotion Product Quality

3.2/5

dailymotion has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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dailymotion Product Information

dailymotion’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated dailymotion's product the highest.

Website: http://www.dailymotion.com

Company Size: 201-500 Employees

Industry

Tech

AdTech

Content

Media

Quick Insights into dailymotion Product Quality

dailymotion's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Other customers.

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Ranked dailymotion Product Quality the Highest

Arts and Entertainment	4.1
2 to 5 Years	3.6
Male	3.5

Ranked dailymotion Product Quality the Lowest

Less than 1 Year	3.1
Other	2.4

dailymotion Product Quality Score by Gender

dailymotion's Product Quality score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

dailymotion Product Quality Score by Ethnicity

dailymotion's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Other 2.4	Other	2.4

dailymotion Product Quality Score by Age

dailymotion's Product Quality score was rated 3.3 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 3.3	41-45	3.3

dailymotion Product Quality Score by Usage

dailymotion's Product Quality score was rated the highest by customers who have used dailymotion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
2 to 5 Years	3.6

dailymotion Product Quality Score by Industry

dailymotion's Product Quality score was rated 4.1 stars by Arts and Entertainment industry customers.

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Arts and Entertainment	4.1

dailymotion Product Quality vs. Competitors

Compared to its competitors, dailymotion's Product Quality score is rated right above Brightcove, and is preceded by Vimeo.

COMPANY		Product Quality Score
	Crackle	4.5/5
	JW Player	3.6/5
	YouTube	3.4/5
	Hulu	3.3/5
	Vimeo	3.3/5
	dailymotion	3.2/5
	Brightcove	3.1/5
	Ooyala	N/A

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dailymotion Pricing

dailymotion ROI & Value For Money

3.3/5

dailymotion has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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dailymotion Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.

Quick Insights into dailymotion ROI

dailymotion's ROI score was rated highest by customers who have used dailymotion's products/services for Less than 1 Year, and rated lowest by Other customers.

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Ranked dailymotion ROI the Highest

Less than 1 Year	4.1
41-45	4
Male	3.9

Ranked dailymotion ROI the Lowest

2 to 5 Years	3.4
Other	2.6

dailymotion ROI Score by Gender

dailymotion's ROI score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

dailymotion ROI Score by Ethnicity

dailymotion's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Other 2.6	Other	2.6

dailymotion ROI Score by Age

dailymotion's ROI score was rated 4 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 4	41-45	4

dailymotion ROI Score by Usage

dailymotion's ROI score was rated the highest by customers who have used dailymotion's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
2 to 5 Years	3.4

dailymotion ROI Score by Industry

dailymotion's ROI score was rated 3.7 stars by Arts and Entertainment industry customers.

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Arts and Entertainment	3.7

dailymotion Pricing vs. Competitors

Compared to its competitors, dailymotion's ROI score is rated right above YouTube, and is preceded by JW Player.

COMPANY		Pricing Score
	JW Player	3.4/5
	dailymotion	3.3/5
	YouTube	3.1/5
	Vimeo	3.1/5
	Hulu	3.1/5
	Crackle	3/5
	Brightcove	2.6/5
	Ooyala	N/A

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dailymotion Customer Satisfaction (CSAT)

dailymotion Customer Satisfaction (CSAT) Score

60 / 100

dailymotion has an overall Customer Satisfaction score of 60 rated by its users and customers.

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Very Satisfied	37%
Satisfied	23%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	10%
Very Dissatisfied	3%

Very Satisfied

37%

Satisfied

23%

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

10%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into dailymotion Customer Satisfaction

dailymotion's Customer Satisfaction score was rated highest by customers who have used dailymotion's products/services for 2 to 5 Years, and rated lowest by Other customers.

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Ranked dailymotion Customer Satisfaction the Highest

2 to 5 Years	100%
Arts and Entertainment	75%
Caucasian	75%

Ranked dailymotion Customer Satisfaction the Lowest

Less than 1 Year	33%
Other	33%

dailymotion Customer Satisfaction Score by Gender

dailymotion's Customer Satisfaction score was rated 62 by Male customers on Comparably.

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62 / 100

Male

	Very Satisfied	25%
	Satisfied	37%
	Neither Satisfied nor Dissatisfied	38%
	Dissatisfied	0%
	Very Dissatisfied	0%

dailymotion Customer Satisfaction Score by Ethnicity

Caucasian
75%
Other
33%

CSAT according to Caucasian

dailymotion's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

dailymotion's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	34%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

34%

Dissatisfied

Very Dissatisfied

33%

dailymotion Customer Satisfaction Score by Usage

dailymotion's Customer Satisfaction score was rated the highest by customers who have used dailymotion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33
2 to 5 Years	100

dailymotion Customer Satisfaction Score by Industry

dailymotion's Customer Satisfaction score was rated 75 points by Arts and Entertainment industry customers.

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Arts and Entertainment	75

dailymotion Customer Satisfaction vs. Competitors

Compared to its competitors, dailymotion's Customer Satisfaction score is rated right above Hulu, and is preceded by YouTube.

COMPANY		Customer Satisfaction (CSAT) Score
	Crackle	67%
	YouTube	61%
	dailymotion	60%
	Hulu	51%
	Vimeo	50%
	JW Player	33%
	Brightcove	33%
	Ooyala	0%

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dailymotion Customer Service

3.3/5

dailymotion has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About dailymotion's Customer Service

Address

20 West 23rd Street, New York City, NY 10010

Website

http://www.dailymotion.com

dailymotion's Social Links

linkedin.com/company/dailymotion/

Quick Insights into dailymotion Customer Service

dailymotion's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Other customers.

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Ranked dailymotion Customer Service the Highest

41-45	4
Less than 1 Year	3.7
Arts and Entertainment	3.6

Ranked dailymotion Customer Service the Lowest

2 to 5 Years	3.2
Other	2.6

dailymotion Customer Service Score by Gender

dailymotion's Customer Service score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

dailymotion Customer Service Score by Ethnicity

dailymotion's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
Other 2.6	Other	2.6

dailymotion Customer Service Score by Age

dailymotion's Customer Service score was rated 4 stars by customers ages 41-45 on Comparably.

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100

Summary	Age	Customer Service Score
41-45 4	41-45	4

dailymotion Customer Service Score by Usage

dailymotion's Customer Service score was rated the highest by customers who have used dailymotion's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.7
2 to 5 Years	3.2

dailymotion Customer Service Score by Industry

dailymotion's Customer Service score was rated 3.6 stars by Arts and Entertainment industry customers.

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Arts and Entertainment	3.6

dailymotion Customer Service vs. Competitors

Compared to its competitors, dailymotion's Customer Service score is rated right above YouTube, and is preceded by Crackle.

COMPANY		Customer Service Score
	JW Player	3.5/5
	Crackle	3.5/5
	dailymotion	3.3/5
	YouTube	3/5
	Hulu	3/5
	Brightcove	2.9/5
	Vimeo	2.8/5
	Ooyala	N/A

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dailymotion as an Employer

3.9/5

dailymotion has a 3.9/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of dailymotion

Maxime Saada

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

dailymotion scored a -17 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of dailymotion would recommend the brand to a friend. ENPS measures how likely dailymotion employees would recommend working at dailymotion to a friend.

Net Promoter Score

-17

NPS Score

34%	Promoters
15%	Passive
51%	Detractors

Employee Net Promoter Score

-31

eNPS Score

26%	Promoters
17%	Passive
57%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail