-100
NPS
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Docurated
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About Docurated's Brand
Docurated offers the fastest and simplest way for sales and marketing teams to find and use content. Among its major competitors, Docurated is ranked in 8th place for NPS while KnowledgeTree is 1st, and Seismic is 2nd.
Docurated Ranking
- #4 / 4 of its competitors
Docurated NPS
Docurated's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Docurated's customers would recommend using the product based on a scale of -100 to 100.
Docurated Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Docurated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
How Other Brands Compare
Docurated is ranked #4 for NPS among its competitors. Seismic and Highspot come in first and second, with Microsoft coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Docurated NPS vs. Competitors
Compared to its competitors, Docurated's NPS is rated right below DemandJump.
| COMPANY | NPS Score | |
|---|---|---|
 | KnowledgeTree | 49 |
 | Seismic | 42 |
 | Highspot | 41 |
 | Microsoft | 38 |
 | 6sense | 23 |
 | Salesfusion | 16 |
 | Folloze | N/A |
 | DemandJump | -21 |
| Docurated | -100 |
Consumer vs. Employees
Docurated scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Docurated would recommend the brand to a friend. ENPS measures how likely Docurated employees would recommend working at Docurated to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
