-14
NPS
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DXP Enterprises
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About DXP Enterprises' Brand
DXP Enterprises is a distributor of rotating equipment, bearings, power transmission, industrial supplies, integrated supply, MRO. Among its major competitors, DXP Enterprises is ranked in 7th place for NPS while Kaman Industrial Technologies is 1st, and Applied Medical is 2nd.Their current market cap is $621.29M
Brand at a Glance
36%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
DXP Enterprises Ranking
- #3 / 4 of its competitors
DXP Enterprises NPS
DXP Enterprises's Net Promoter Score (NPS) is a -14 with 24% Promoters, 38% Passives, and 38% Detractors. Net Promoter Score tracks whether DXP Enterprises's customers would recommend using the product based on a scale of -100 to 100.
DXP Enterprises Overall NPS
| 24% | Promoters |
|---|---|
| 38% | Passives |
| 38% | Detractors |
DXP Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Feb 2022 -50 | Feb 2022 | -50 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2024 -34 | Apr 2024 | -34 |
Oct 2024 -29 | Oct 2024 | -29 |
Apr 2025 -12 | Apr 2025 | -12 |
How Other Brands Compare
DXP Enterprises is ranked third for NPS among its competitors. Motion Industries and W.W. Grainger come in first and second, with DistributionNOW coming in at #4. Among those competitors, it is the lowest valued company behind Motion Industries.
DXP Enterprises |  W.W. Grainger |  Motion Industries |  DistributionNOW | |
| Global Ranking | #- | #512 | #- | #- |
| NPS | -14 | 25 | 31 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $621.29M | $21.27B | $22.84B | $1.04B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DXP Enterprises NPS by Gender
DXP Enterprises's NPS was rated -67 by Female customers on Comparably.
Female
-67
DXP Enterprises's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
DXP Enterprises's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
DXP Enterprises NPS vs. Competitors
Compared to its competitors, DXP Enterprises's NPS is rated right below Kimball Midwest.
| COMPANY | NPS Score | |
|---|---|---|
 | Kaman Industrial Technologies | 67 |
 | Applied Medical | 33 |
| Motion Industries | 31 |
| W.W. Grainger | 25 |
 | Fastenal | 5 |
 | Kimball Midwest | -1 |
| DXP Enterprises | -14 |
DXP Enterprises Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of DXP Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DXP Enterprises Customer Loyalty Score by Gender
DXP Enterprises's Customer Loyalty score was rated 10 by Female customers on Comparably.
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Female
10%
Yes
Male
N/A
Yes
DXP Enterprises Customer Loyalty vs. Competitors
Compared to its competitors, DXP Enterprises's Customer Loyalty score is rated right below Kimball Midwest.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Motion Industries | 84% |
| Applied Medical | 80% |
| W.W. Grainger | 78% |
| Fastenal | 70% |
| Kaman Industrial Technologies | 68% |
| Kimball Midwest | 59% |
| DXP Enterprises | 36% |
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DXP Enterprises Product Quality
2.6/5
DXP Enterprises has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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DXP Enterprises Product Information
DXP Enterprises’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.dxpe.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into DXP Enterprises Product Quality
DXP Enterprises's Product Quality score was rated highest by Female customers.
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Ranked DXP Enterprises Product Quality the Highest
DXP Enterprises Product Quality Score by Gender
DXP Enterprises's Product Quality score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DXP Enterprises.
Female
2.5/5
Male
N/A
DXP Enterprises Product Quality vs. Competitors
Compared to its competitors, DXP Enterprises's Product Quality score is rated right below Kimball Midwest.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kaman Industrial Technologies | 4/5 |
| Applied Medical | 3.9/5 |
| W.W. Grainger | 3.9/5 |
| Motion Industries | 3.8/5 |
| Fastenal | 3.6/5 |
| Kimball Midwest | 3.5/5 |
| DXP Enterprises | 2.6/5 |
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DXP Enterprises Pricing
DXP Enterprises ROI & Value For Money
2.7/5
DXP Enterprises has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into DXP Enterprises ROI
DXP Enterprises's ROI score was rated highest by Female customers.
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Ranked DXP Enterprises ROI the Highest
DXP Enterprises ROI Score by Gender
DXP Enterprises's ROI score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
DXP Enterprises Pricing vs. Competitors
Compared to its competitors, DXP Enterprises's ROI score is rated right below Kimball Midwest.
| COMPANY | Pricing Score | |
|---|---|---|
| Applied Medical | 4/5 |
| Kaman Industrial Technologies | 3.9/5 |
| W.W. Grainger | 3.7/5 |
| Motion Industries | 3.6/5 |
| Fastenal | 3.5/5 |
| Kimball Midwest | 3/5 |
| DXP Enterprises | 2.7/5 |
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DXP Enterprises Customer Satisfaction (CSAT)
DXP Enterprises Customer Satisfaction (CSAT) Score
14 / 100
DXP Enterprises has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
58%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DXP Enterprises Customer Satisfaction
DXP Enterprises's Customer Satisfaction score was rated highest by Female customers.
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Ranked DXP Enterprises Customer Satisfaction the Highest
DXP Enterprises Customer Satisfaction Score by Gender
DXP Enterprises's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DXP Enterprises.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 100% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
DXP Enterprises Customer Satisfaction vs. Competitors
Compared to its competitors, DXP Enterprises's Customer Satisfaction score is rated right below Kaman Industrial Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kimball Midwest | 75% |
| W.W. Grainger | 74% |
| Applied Medical | 73% |
| Motion Industries | 70% |
| Fastenal | 67% |
| Kaman Industrial Technologies | 66% |
| DXP Enterprises | 14% |
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DXP Enterprises Customer Service
3/5
DXP Enterprises has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About DXP Enterprises's Customer Service
Address
Houston, TX
Website
http://www.dxpe.com/
Phone Number
(713)996-4700
Quick Insights into DXP Enterprises Customer Service
DXP Enterprises's Customer Service score was rated highest by Female customers.
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Ranked DXP Enterprises Customer Service the Highest
DXP Enterprises Customer Service Score by Gender
DXP Enterprises's Customer Service score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DXP Enterprises.
Female
2.3/5
Male
N/A
DXP Enterprises Customer Service vs. Competitors
Compared to its competitors, DXP Enterprises's Customer Service score is rated right below Kimball Midwest.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kaman Industrial Technologies | 4/5 |
| Applied Medical | 4/5 |
| W.W. Grainger | 3.9/5 |
| Motion Industries | 3.6/5 |
| Fastenal | 3.5/5 |
| Kimball Midwest | 3/5 |
| DXP Enterprises | 3/5 |
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DXP Enterprises as an Employer
2.9/5
DXP Enterprises has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
DXP Enterprises scored a -14 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of DXP Enterprises would recommend the brand to a friend. ENPS measures how likely DXP Enterprises employees would recommend working at DXP Enterprises to a friend.
Net Promoter Score
-14
NPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
