-100
NPS
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DYL
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About DYL's Brand
DYL is a B2B communication platform combining the power of automation with contact management and cloud phone service to maximize a company's productivity. Among its major competitors, DYL is ranked in 6th place for NPS while RingCentral is 1st, and CallFire is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
2.6/5
Customer Service
DYL Ranking
- #4 / 4 of its competitors
DYL NPS
DYL's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DYL's customers would recommend using the product based on a scale of -100 to 100.
DYL Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DYL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Oct 2025 -100 | Oct 2025 | -100 |
How Other Brands Compare
DYL is ranked #4 for NPS among its competitors. RingCentral and 8x8 come in first and second, with Zipwhip coming in at third.
DYL |  RingCentral |  8x8 |  Zipwhip | |
| Global Ranking | #- | #209 | #- | #- |
| NPS | -100 | 25 | -21 | -40 |
| Valuation Updated every 24 hours for public companies | - | $24.48B | $3.54B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DYL Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of DYL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DYL Customer Loyalty vs. Competitors
Compared to its competitors, DYL's Customer Loyalty score is rated right above 8x8, and is preceded by Zipwhip.
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DYL Product Quality
2.6/5
DYL has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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DYL Product Information
DYL’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://dyl.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
DYL Product Quality vs. Competitors
Compared to its competitors, DYL's Product Quality score is rated right below Zipwhip.
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DYL Pricing
DYL ROI & Value For Money
2.2/5
DYL has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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DYL Pricing vs. Competitors
Compared to its competitors, DYL's ROI score is rated right below Zipwhip.
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DYL Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DYL Customer Satisfaction vs. Competitors
Compared to its competitors, DYL's Customer Satisfaction score is rated right below Zipwhip.
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DYL Customer Service
2.6/5
DYL has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About DYL's Customer Service
Address
4551 Glencoe Ave, Marina Del Rey, CA 90034
Website
http://dyl.com
Phone Number
(888) 310-4474
DYL's Social Links
DYL Customer Service vs. Competitors
Compared to its competitors, DYL's Customer Service score is rated right above 8x8, and is preceded by Velocify.
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DYL as an Employer
3.3/5
DYL has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
DYL scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of DYL would recommend the brand to a friend. ENPS measures how likely DYL employees would recommend working at DYL to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
