EchoStar Corporation NPS & Customer Reviews

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EchoStar Corporation

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EchoStar Corporation

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About EchoStar Corporation's Brand

EchoStar is a global provider of satellite and video delivery solutions. Among its major competitors, EchoStar Corporation is ranked in 4th place for NPS while Intelsat is 1st, and T-Mobile is 2nd.Their current market cap is $1.09B

Brand at a Glance

66%

Customer Loyalty

2.8/5

Product Quality

3/5

Pricing

2.9/5

Customer Service

EchoStar Corporation Ranking

^#3 / 4 of its competitors

EchoStar Corporation NPS

EchoStar Corporation's Net Promoter Score (NPS) is a -36 with 14% Promoters, 36% Passives, and 50% Detractors. Net Promoter Score tracks whether EchoStar Corporation's customers would recommend using the product based on a scale of -100 to 100.

EchoStar Corporation Overall NPS

-36

NPS

14%	Promoters
36%	Passives
50%	Detractors

EchoStar Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2021 -100	Feb 2021	-100
Oct 2022 -100	Oct 2022	-100
Mar 2024 -60	Mar 2024	-60
May 2024 -51	May 2024	-51
Jun 2024 -43	Jun 2024	-43
Jul 2024 -50	Jul 2024	-50
Aug 2024 -55	Aug 2024	-55
Mar 2025 -40	Mar 2025	-40
Jun 2025 -39	Jun 2025	-39
Oct 2025 -36	Oct 2025	-36

How Other Brands Compare

EchoStar Corporation is ranked third for NPS among its competitors. T-Mobile and AT&T come in first and second, with Dish Network coming in at #4. Among those competitors, it is the lowest valued company behind AT&T.

	EchoStar Corporation	T-Mobile	AT&T	Dish Network
Global Ranking	#-	#107	#-	#-
NPS	-36	-4	-18	-42
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$1.09B	$158.64B	$217.30B	$17.71B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

EchoStar Corporation NPS by Gender

EchoStar Corporation's NPS was rated -100 by Female customers on Comparably.

Female

-100

EchoStar Corporation's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

Male

N/A

EchoStar Corporation's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

EchoStar Corporation NPS vs. Competitors

Compared to its competitors, EchoStar Corporation's NPS is rated right above Dish Network, and is preceded by AT&T.

COMPANY		NPS Score
	Intelsat	31
	T-Mobile	-4
	AT&T	-18
	EchoStar Corporation	-36
	Dish Network	-42
	Earthlink	-62
	Hughes Network Systems	-69

EchoStar Corporation Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of EchoStar Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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66%

34%

EchoStar Corporation Customer Loyalty Score by Gender

EchoStar Corporation's Customer Loyalty score was rated 70 by Female customers on Comparably.

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Female

70%

Yes

Male

N/A

Yes

EchoStar Corporation Customer Loyalty vs. Competitors

Compared to its competitors, EchoStar Corporation's Customer Loyalty score is rated right above Earthlink, and is preceded by AT&T.

COMPANY		Customer Loyalty Score
	Intelsat	84%
	T-Mobile	82%
	Dish Network	78%
	AT&T	77%
	EchoStar Corporation	66%
	Earthlink	63%
	Hughes Network Systems	63%

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EchoStar Corporation Product Quality

2.8/5

EchoStar Corporation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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EchoStar Corporation Product Information

EchoStar Corporation’s product quality score is a 2.8 out of 5 as rated by its users and customers.

Website: http://www.echostar.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Hardware and Devices

Media

Quick Insights into EchoStar Corporation Product Quality

EchoStar Corporation's Product Quality score was rated highest by Female customers.

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Ranked EchoStar Corporation Product Quality the Highest

Female	1.5

EchoStar Corporation Product Quality Score by Gender

EchoStar Corporation's Product Quality score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

EchoStar Corporation Product Quality vs. Competitors

Compared to its competitors, EchoStar Corporation's Product Quality score is rated right above Dish Network, and is preceded by AT&T.

COMPANY		Product Quality Score
	Intelsat	4.3/5
	T-Mobile	3.1/5
	AT&T	2.9/5
	EchoStar Corporation	2.8/5
	Dish Network	2.6/5
	Earthlink	2.2/5
	Hughes Network Systems	1.5/5

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EchoStar Corporation Pricing

EchoStar Corporation ROI & Value For Money

3/5

EchoStar Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Quick Insights into EchoStar Corporation ROI

EchoStar Corporation's ROI score was rated highest by Female customers.

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Ranked EchoStar Corporation ROI the Highest

Female	1.5

EchoStar Corporation ROI Score by Gender

EchoStar Corporation's ROI score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

EchoStar Corporation Pricing vs. Competitors

Compared to its competitors, EchoStar Corporation's ROI score is rated right above T-Mobile, and is preceded by Intelsat.

COMPANY		Pricing Score
	Intelsat	3.8/5
	EchoStar Corporation	3/5
	T-Mobile	3/5
	AT&T	2.7/5
	Dish Network	2.2/5
	Earthlink	2.2/5
	Hughes Network Systems	1.5/5

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EchoStar Corporation Customer Satisfaction (CSAT)

EchoStar Corporation Customer Satisfaction (CSAT) Score

50 / 100

EchoStar Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	33%
Satisfied	17%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	42%

Very Satisfied

33%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

42%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into EchoStar Corporation Customer Satisfaction

EchoStar Corporation's Customer Satisfaction score was rated highest by Female customers.

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Ranked EchoStar Corporation Customer Satisfaction the Highest

Female	0%

EchoStar Corporation Customer Satisfaction Score by Gender

EchoStar Corporation's Customer Satisfaction score was rated 0 by Female customers on Comparably.

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Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	100%

EchoStar Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, EchoStar Corporation's Customer Satisfaction score is rated right above AT&T, and is preceded by T-Mobile.

COMPANY		Customer Satisfaction (CSAT) Score
	Intelsat	73%
	T-Mobile	50%
	EchoStar Corporation	50%
	AT&T	45%
	Dish Network	31%
	Earthlink	25%
	Hughes Network Systems	19%

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EchoStar Corporation Customer Service

2.9/5

EchoStar Corporation has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About EchoStar Corporation's Customer Service

Website

http://www.echostar.com

Quick Insights into EchoStar Corporation Customer Service

EchoStar Corporation's Customer Service score was rated highest by Female customers.

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Ranked EchoStar Corporation Customer Service the Highest

Female	1.5

EchoStar Corporation Customer Service Score by Gender

EchoStar Corporation's Customer Service score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

EchoStar Corporation Customer Service vs. Competitors

Compared to its competitors, EchoStar Corporation's Customer Service score is rated right above AT&T, and is preceded by T-Mobile.

COMPANY		Customer Service Score
	Intelsat	3.9/5
	T-Mobile	3/5
	EchoStar Corporation	2.9/5
	AT&T	2.6/5
	Dish Network	2.4/5
	Earthlink	2.2/5
	Hughes Network Systems	1.6/5

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EchoStar Corporation as an Employer

2.4/5

EchoStar Corporation has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of EchoStar Corporation

Michael Dugan

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

EchoStar Corporation scored a -36 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of EchoStar Corporation would recommend the brand to a friend. ENPS measures how likely EchoStar Corporation employees would recommend working at EchoStar Corporation to a friend.

Net Promoter Score

-36

NPS Score

14%	Promoters
36%	Passive
50%	Detractors

Employee Net Promoter Score

-72

eNPS Score

14%	Promoters
0%	Passive
86%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail