100
NPS
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Edgescan
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About Edgescan's Brand
A uniquely comprehensive Smart Vulnerability Management SaaS solution Among its major competitors, Edgescan is ranked in 1st place for NPS while WhiteHat Security is 2nd, and Qualys is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Edgescan Ranking
- #1 / 4 of its competitors
Edgescan NPS
Edgescan's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Edgescan's customers would recommend using the product based on a scale of -100 to 100.
Edgescan Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Edgescan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Edgescan is ranked first for NPS among its competitors. WhiteHat Security and Qualys come in second and third, with Rapid7 coming in at #4.
Edgescan |  Rapid7 |  Qualys |  WhiteHat Security | |
| Global Ranking | #- | #542 | #- | #- |
| NPS | 100 | 45 | 47 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.93B | $4.49B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edgescan Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Edgescan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Edgescan Customer Loyalty vs. Competitors
Compared to its competitors, Edgescan's Customer Loyalty score is rated right above WhiteHat Security.
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Edgescan Product Quality
4.5/5
Edgescan has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Edgescan Product Information
Edgescan’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.edgescan.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Edgescan Product Quality vs. Competitors
Compared to its competitors, Edgescan's Product Quality score is rated right above Rapid7, and is preceded by WhiteHat Security.
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Edgescan Pricing
Edgescan ROI & Value For Money
4.7/5
Edgescan has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Edgescan Pricing vs. Competitors
Compared to its competitors, Edgescan's ROI score is rated right above Qualys, and is preceded by WhiteHat Security.
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Edgescan Customer Satisfaction (CSAT)
Edgescan Customer Satisfaction (CSAT) Score
100 / 100
Edgescan has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edgescan Customer Satisfaction vs. Competitors
Compared to its competitors, Edgescan's Customer Satisfaction score is rated right above Rapid7.
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Edgescan Customer Service
5/5
Edgescan has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Edgescan's Customer Service
Address
33 W 60th St, New York City, NY 10023
Website
https://www.edgescan.com
Phone Number
+1 646 630 8832
Edgescan's Social Links
Edgescan Customer Service vs. Competitors
Compared to its competitors, Edgescan's Customer Service score is rated right above WhiteHat Security.
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Edgescan as an Employer
4.7/5
Edgescan has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Edgescan scored a 100 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Edgescan would recommend the brand to a friend. ENPS measures how likely Edgescan employees would recommend working at Edgescan to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 85% | Promoters |
|---|---|
| 11% | Passive |
| 4% | Detractors |
