100
NPS
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WhiteHat Security
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About WhiteHat Security's Brand
WhiteHat Security combines technology and human intelligence to deliver the industry’s most accurate application security solutions. Among its major competitors, WhiteHat Security is ranked in 1st place for NPS while Rapid7 is 2nd, and Contrast Security is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
WhiteHat Security Ranking
- #1 / 4 of its competitors
WhiteHat Security NPS
WhiteHat Security's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WhiteHat Security's customers would recommend using the product based on a scale of -100 to 100.
WhiteHat Security Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WhiteHat Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
How Other Brands Compare
WhiteHat Security is ranked first for NPS among its competitors. Rapid7 and Contrast Security come in second and third, with Interface Systems coming in at #4.
WhiteHat Security |  Rapid7 |  Contrast Security |  Interface Systems | |
| Global Ranking | #- | #542 | #- | #- |
| NPS | 100 | 45 | 25 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.93B | $400.00M | $400.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WhiteHat Security NPS vs. Competitors
Compared to its competitors, WhiteHat Security's NPS is rated right above Rapid7.
| COMPANY | NPS Score | |
|---|---|---|
| WhiteHat Security | 100 |
| Rapid7 | 45 |
| Contrast Security | 25 |
 | NCC GROUP | 0 |
| Interface Systems | 0 |
 | Security Compass | 0 |
 | Zivver | N/A |
 | Veracode | -28 |
WhiteHat Security Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WhiteHat Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WhiteHat Security Customer Loyalty vs. Competitors
Compared to its competitors, WhiteHat Security's Customer Loyalty score is rated right above Contrast Security.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WhiteHat Security | 100% |
| Contrast Security | 100% |
| Interface Systems | 100% |
| NCC GROUP | 87% |
| Rapid7 | 82% |
| Veracode | 76% |
| Security Compass | N/A |
| Zivver | N/A |
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WhiteHat Security Product Quality
5/5
WhiteHat Security has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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WhiteHat Security Product Information
WhiteHat Security’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.whitehatsec.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
Mobile App
SaaS
WhiteHat Security Product Quality vs. Competitors
Compared to its competitors, WhiteHat Security's Product Quality score is rated right above Contrast Security.
| COMPANY | Product Quality Score | |
|---|---|---|
| WhiteHat Security | 5/5 |
| Contrast Security | 5/5 |
| Interface Systems | 5/5 |
| Security Compass | 4/5 |
| Rapid7 | 3.8/5 |
| NCC GROUP | 3.1/5 |
| Veracode | 2.7/5 |
| Zivver | N/A |
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WhiteHat Security Pricing
WhiteHat Security ROI & Value For Money
5/5
WhiteHat Security has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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WhiteHat Security Pricing vs. Competitors
Compared to its competitors, WhiteHat Security's ROI score is rated right above Contrast Security.
| COMPANY | Pricing Score | |
|---|---|---|
| WhiteHat Security | 5/5 |
| Contrast Security | 5/5 |
| Security Compass | 4/5 |
| Rapid7 | 3.9/5 |
| NCC GROUP | 3.7/5 |
| Veracode | 3.2/5 |
| Interface Systems | 3/5 |
| Zivver | N/A |
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WhiteHat Security Customer Service
5/5
WhiteHat Security has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About WhiteHat Security's Customer Service
Address
3970 Freedom Circle, Santa Clara, CA
Website
http://www.whitehatsec.com
Phone Number
(408) 343-8300
WhiteHat Security Customer Service vs. Competitors
Compared to its competitors, WhiteHat Security's Customer Service score is rated right above Contrast Security.
| COMPANY | Customer Service Score | |
|---|---|---|
| WhiteHat Security | 5/5 |
| Contrast Security | 5/5 |
| Interface Systems | 5/5 |
| Security Compass | 4/5 |
| Rapid7 | 3.6/5 |
| Veracode | 3.4/5 |
| NCC GROUP | 3.3/5 |
| Zivver | N/A |
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WhiteHat Security as an Employer
2.9/5
WhiteHat Security has a 2.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WhiteHat Security scored a 100 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of WhiteHat Security would recommend the brand to a friend. ENPS measures how likely WhiteHat Security employees would recommend working at WhiteHat Security to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
