-41
NPS
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EmblemHealth
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About EmblemHealth's Brand
Among its major competitors, EmblemHealth is ranked in 5th place for NPS while Humana is 1st, and Zocdoc is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.9/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
EmblemHealth Ranking
- #4 / 4 of its competitors
EmblemHealth NPS
EmblemHealth's Net Promoter Score (NPS) is a -41 with 26% Promoters, 7% Passives, and 67% Detractors. Net Promoter Score tracks whether EmblemHealth's customers would recommend using the product based on a scale of -100 to 100.
EmblemHealth Overall NPS
| 26% | Promoters |
|---|---|
| 7% | Passives |
| 67% | Detractors |
EmblemHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -31 | Feb 2023 | -31 |
Apr 2023 -36 | Apr 2023 | -36 |
May 2023 -40 | May 2023 | -40 |
Jun 2023 -42 | Jun 2023 | -42 |
Sep 2023 -45 | Sep 2023 | -45 |
Jan 2024 -49 | Jan 2024 | -49 |
Mar 2024 -51 | Mar 2024 | -51 |
Apr 2024 -48 | Apr 2024 | -48 |
Dec 2024 -52 | Dec 2024 | -52 |
Jan 2025 -46 | Jan 2025 | -46 |
Apr 2025 -45 | Apr 2025 | -45 |
Oct 2025 -41 | Oct 2025 | -41 |
How Other Brands Compare
EmblemHealth is ranked #4 for NPS among its competitors. Humana and Zocdoc come in first and second, with eHealth coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EmblemHealth NPS by Gender
Female customers rated EmblemHealth's NPS 60 points higher than Male customers.
Male
-100
EmblemHealth's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-40
EmblemHealth's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
EmblemHealth NPS by Ethnicity
EmblemHealth's NPS was rated -78 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -78 | Other | -78 |
EmblemHealth NPS by Usage
EmblemHealth's NPS was rated -100 points by customers who have used EmblemHealth's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
EmblemHealth NPS vs. Competitors
Compared to its competitors, EmblemHealth's NPS is rated right above Fidelis Care, and is preceded by Healthfirst.
| COMPANY | NPS Score | |
|---|---|---|
 | Humana | 2 |
 | Zocdoc | -13 |
 | eHealth | -13 |
 | Healthfirst | -25 |
| EmblemHealth | -41 |
 | Fidelis Care | -69 |
 | Health Plan One | -100 |
EmblemHealth Customer Reviews
Out of the 2 EmblemHealth customer reviews 1 was positive and 1 was constructive. EmblemHealth customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
EmblemHealth Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of EmblemHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EmblemHealth Customer Loyalty Score by Gender
Female customers rated EmblemHealth's Customer Loyalty score 36% higher than Male customers.
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Male
46%
Yes
Female
82%
Yes
EmblemHealth Customer Loyalty Score by Ethnicity
EmblemHealth's Customer Loyalty score was rated 30% by Other customers on Comparably.
% who answered "Yes"
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30
out of 100
Other
EmblemHealth Customer Loyalty Score by Usage
EmblemHealth's Customer Loyalty score was rated 10% by customers who have used EmblemHealth's products/services for 2 to 5 Years.
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EmblemHealth Customer Loyalty vs. Competitors
Compared to its competitors, EmblemHealth's Customer Loyalty score is rated right above Health Plan One, and is preceded by eHealth.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| Healthfirst | 69% |
| Zocdoc | 68% |
| Fidelis Care | 67% |
| eHealth | 64% |
| EmblemHealth | 55% |
| Health Plan One | 10% |
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EmblemHealth Product Quality
1.9/5
EmblemHealth has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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EmblemHealth Product Information
EmblemHealth’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.emblemhealth.com
Quick Insights into EmblemHealth Product Quality
EmblemHealth's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked EmblemHealth Product Quality the Highest
Ranked EmblemHealth Product Quality the Lowest
EmblemHealth Product Quality Score by Gender
Female customers rated EmblemHealth's Product Quality score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
EmblemHealth Product Quality Score by Ethnicity
EmblemHealth's Product Quality score was rated 1.5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
EmblemHealth Product Quality Score by Usage
EmblemHealth's Product Quality score was rated 1.5 stars by customers who have used EmblemHealth's products/services for 2 to 5 Years.
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EmblemHealth Product Quality vs. Competitors
Compared to its competitors, EmblemHealth's Product Quality score is rated right above Fidelis Care, and is preceded by Healthfirst.
| COMPANY | Product Quality Score | |
|---|---|---|
| eHealth | 3.4/5 |
| Humana | 3.3/5 |
| Zocdoc | 3.3/5 |
| Healthfirst | 2.6/5 |
| EmblemHealth | 1.9/5 |
| Fidelis Care | 1.5/5 |
| Health Plan One | 1.5/5 |
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EmblemHealth Pricing
EmblemHealth ROI & Value For Money
1.7/5
EmblemHealth has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into EmblemHealth ROI
EmblemHealth's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked EmblemHealth ROI the Highest
Ranked EmblemHealth ROI the Lowest
EmblemHealth ROI Score by Gender
Female customers rated EmblemHealth's ROI score 0.9 stars higher than Male customers.
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Male
1.5/5
Female
2.4/5
EmblemHealth ROI Score by Ethnicity
EmblemHealth's ROI score was rated 1.5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
EmblemHealth ROI Score by Usage
EmblemHealth's ROI score was rated 1.5 stars by customers who have used EmblemHealth's products/services for 2 to 5 Years.
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EmblemHealth Pricing vs. Competitors
Compared to its competitors, EmblemHealth's ROI score is rated right above Fidelis Care, and is preceded by Healthfirst.
| COMPANY | Pricing Score | |
|---|---|---|
| eHealth | 3.4/5 |
| Zocdoc | 3.2/5 |
| Humana | 3.1/5 |
| Healthfirst | 2.6/5 |
| EmblemHealth | 1.7/5 |
| Fidelis Care | 1.5/5 |
| Health Plan One | 1.5/5 |
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EmblemHealth Customer Satisfaction (CSAT)
EmblemHealth Customer Satisfaction (CSAT) Score
25 / 100
EmblemHealth has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EmblemHealth Customer Satisfaction
EmblemHealth's Customer Satisfaction score was rated highest by Other customers.
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Ranked EmblemHealth Customer Satisfaction the Highest
EmblemHealth Customer Satisfaction Score by Ethnicity
CSAT according to Other
EmblemHealth's Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
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13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
75%
EmblemHealth Customer Satisfaction Score by Usage
EmblemHealth's Customer Satisfaction score was rated 0 points by customers who have used EmblemHealth's products/services for 2 to 5 Years.
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EmblemHealth Customer Satisfaction vs. Competitors
Compared to its competitors, EmblemHealth's Customer Satisfaction score is rated right above Fidelis Care, and is preceded by Healthfirst.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zocdoc | 61% |
| eHealth | 59% |
| Humana | 56% |
| Healthfirst | 44% |
| EmblemHealth | 25% |
| Fidelis Care | 12% |
| Health Plan One | 0% |
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EmblemHealth Customer Service
1.8/5
EmblemHealth has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About EmblemHealth's Customer Service
Website
http://www.emblemhealth.com
Phone Number
(646) 447-5000
Quick Insights into EmblemHealth Customer Service
EmblemHealth's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked EmblemHealth Customer Service the Highest
Ranked EmblemHealth Customer Service the Lowest
EmblemHealth Customer Service Score by Gender
Female customers rated EmblemHealth's Customer Service score 0.9 stars higher than Male customers.
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Male
1.5/5
Female
2.4/5
EmblemHealth Customer Service Score by Ethnicity
EmblemHealth's Customer Service score was rated 1.5 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
EmblemHealth Customer Service Score by Usage
EmblemHealth's Customer Service score was rated 1.5 stars by customers who have used EmblemHealth's products/services for 2 to 5 Years.
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EmblemHealth Customer Service vs. Competitors
Compared to its competitors, EmblemHealth's Customer Service score is rated right above Fidelis Care, and is preceded by Healthfirst.
| COMPANY | Customer Service Score | |
|---|---|---|
| Health Plan One | 4/5 |
| eHealth | 3.7/5 |
| Humana | 3.2/5 |
| Zocdoc | 3.2/5 |
| Healthfirst | 2.7/5 |
| EmblemHealth | 1.8/5 |
| Fidelis Care | 1.5/5 |
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EmblemHealth as an Employer
2.5/5
EmblemHealth has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
EmblemHealth scored a -41 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of EmblemHealth would recommend the brand to a friend. ENPS measures how likely EmblemHealth employees would recommend working at EmblemHealth to a friend.
Net Promoter Score
-41
NPS Score
| 26% | Promoters |
|---|---|
| 7% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 31% | Promoters |
|---|---|
| 9% | Passive |
| 60% | Detractors |
