-34
NPS
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Emerge
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About Emerge's Brand
Our advanced Digital Freight Marketplace platform allows both shippers and carriers to adapt and adjust to marketplace fluctuations in real-time. Our goal is simple: to facilitate long-term, mutually beneficial relationships between shippers and carriers and create a positive network effect. Our team of like-minded logistics professionals focuses on service, accountability, and truly owning their outcomes every day. Among its major competitors, Emerge is ranked in 6th place for NPS while Uber is 1st, and Truckstop.com is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Emerge Ranking
- #4 / 4 of its competitors
Emerge NPS
Emerge's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Emerge's customers would recommend using the product based on a scale of -100 to 100.
Emerge Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Emerge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -33 | Apr 2024 | -33 |
How Other Brands Compare
Emerge is ranked #4 for NPS among its competitors. Uber and Echo Global Logistics come in first and second, with Coyote Logistics coming in at third.
Emerge |  Uber |  Coyote Logistics |  Echo Global Logistics | |
| Global Ranking | #- | #90 | #- | #- |
| NPS | -34 | 23 | -19 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $107.19B | $13.03B | $846.94M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emerge NPS vs. Competitors
Compared to its competitors, Emerge's NPS is rated right above GlobalTranz, and is preceded by Coyote Logistics.
| COMPANY | NPS Score | |
|---|---|---|
| Uber | 23 |
 | Truckstop.com | 14 |
| Echo Global Logistics | -13 |
 | C.H. Robinson | -14 |
| Coyote Logistics | -19 |
| Emerge | -34 |
 | GlobalTranz | -72 |
Emerge Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Emerge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Emerge Customer Loyalty vs. Competitors
Compared to its competitors, Emerge's Customer Loyalty score is rated right below Coyote Logistics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Truckstop.com | 84% |
| Uber | 76% |
| Echo Global Logistics | 76% |
| GlobalTranz | 76% |
| C.H. Robinson | 71% |
| Coyote Logistics | 68% |
| Emerge | 55% |
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Emerge Product Quality
1.5/5
Emerge has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Emerge Product Information
Emerge’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Transportation
Emerge Product Quality vs. Competitors
Compared to its competitors, Emerge's Product Quality score is rated right below GlobalTranz.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uber | 3.9/5 |
| Truckstop.com | 3.4/5 |
| Coyote Logistics | 3/5 |
| C.H. Robinson | 2.9/5 |
| Echo Global Logistics | 2.8/5 |
| GlobalTranz | 2.8/5 |
| Emerge | 1.5/5 |
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Emerge Pricing
Emerge ROI & Value For Money
1.5/5
Emerge has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Emerge Pricing vs. Competitors
Compared to its competitors, Emerge's ROI score is rated right below GlobalTranz.
| COMPANY | Pricing Score | |
|---|---|---|
| Uber | 3.7/5 |
| Truckstop.com | 3.6/5 |
| C.H. Robinson | 3/5 |
| Echo Global Logistics | 2.8/5 |
| Coyote Logistics | 2.7/5 |
| GlobalTranz | 2.7/5 |
| Emerge | 1.5/5 |
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Emerge Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emerge Customer Satisfaction vs. Competitors
Compared to its competitors, Emerge's Customer Satisfaction score is rated right below GlobalTranz.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uber | 73% |
| Truckstop.com | 66% |
| C.H. Robinson | 53% |
| Coyote Logistics | 43% |
| Echo Global Logistics | 38% |
| GlobalTranz | 20% |
| Emerge | 0% |
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Emerge Customer Service
1.5/5
Emerge has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Emerge's Customer Service
Address
9055 e del camino, Scottsdale, AZ 85258
Website
https://www.emergemarket.com/
Emerge's Social Links
Emerge Customer Service vs. Competitors
Compared to its competitors, Emerge's Customer Service score is rated right below GlobalTranz.
| COMPANY | Customer Service Score | |
|---|---|---|
| Uber | 3.7/5 |
| Truckstop.com | 3.5/5 |
| C.H. Robinson | 3/5 |
| Echo Global Logistics | 2.9/5 |
| Coyote Logistics | 2.9/5 |
| GlobalTranz | 2.8/5 |
| Emerge | 1.5/5 |
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Emerge as an Employer
4.6/5
Emerge has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Emerge scored a -34 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of Emerge would recommend the brand to a friend. ENPS measures how likely Emerge employees would recommend working at Emerge to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 88% | Promoters |
|---|---|
| 6% | Passive |
| 6% | Detractors |
