-44
NPS
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Epson America
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About Epson America's Brand
Epson is a progressive company—what sets us apart is a serious commitment to quality, environmental conservation, individuality and teamwork. Among its major competitors, Epson America is ranked in 6th place for NPS while Lexmark International, Inc. is 1st, and Canon is 2nd.
Brand at a Glance
64%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Epson America Ranking
- #4 / 4 of its competitors
Epson America NPS
Epson America's Net Promoter Score (NPS) is a -44 with 28% Promoters, 0% Passives, and 72% Detractors. Net Promoter Score tracks whether Epson America's customers would recommend using the product based on a scale of -100 to 100.
Epson America Overall NPS
| 28% | Promoters |
|---|---|
| 0% | Passives |
| 72% | Detractors |
Epson America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -37 | May 2023 | -37 |
Jun 2023 -40 | Jun 2023 | -40 |
Jul 2023 -33 | Jul 2023 | -33 |
Aug 2023 -27 | Aug 2023 | -27 |
Nov 2023 -31 | Nov 2023 | -31 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -31 | Aug 2024 | -31 |
Jan 2025 -35 | Jan 2025 | -35 |
Feb 2025 -37 | Feb 2025 | -37 |
Jul 2025 -40 | Jul 2025 | -40 |
Sep 2025 -41 | Sep 2025 | -41 |
Dec 2025 -43 | Dec 2025 | -43 |
How Other Brands Compare
Epson America is ranked #4 for NPS among its competitors. Canon and Hewlett Packard Enterprise come in first and second, with Xerox Corporation coming in at third.
Epson America |  Canon |  Xerox Corporation |  Hewlett Packard Enterprise | |
| Global Ranking | #- | #166 | #169 | #320 |
| NPS | -44 | 31 | 1 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $30.53B | $4.85B | $20.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epson America NPS by Gender
Male customers rated Epson America's NPS 62 points higher than Female customers.
Male
-38
Epson America's NPS was rated -38 by Male customers on Comparably.
31%
Promoters
0%
Passives
69%
Detractors
Female
-100
Epson America's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Epson America NPS by Ethnicity
Epson America's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Other -34 | Other | -34 |
Epson America NPS by Age
Epson America's NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
Epson America NPS by Usage
Epson America's NPS was rated the highest by customers who have used Epson America's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -56 | Over 10 Years | -56 |
Epson America NPS vs. Competitors
Compared to its competitors, Epson America's NPS is rated right below Brother Industries.
Epson America Customer Reviews
Out of the 5 Epson America customer reviews 2 were positive and 3 were constructive. Epson America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Epson America Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Epson America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Epson America Customer Loyalty Score by Gender
Female customers rated Epson America's Customer Loyalty score 30% higher than Male customers.
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Male
55%
Yes
Female
85%
Yes
Epson America Customer Loyalty Score by Ethnicity
Epson America's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Epson America.
55
out of 100
Caucasian
40
out of 100
Other
Epson America Customer Loyalty Score by Age
Epson America's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 40% | 61-65 | 40% |
66+ 60% | 66+ | 60% |
Epson America Customer Loyalty Score by Usage
Epson America's Customer Loyalty score was rated the highest by customers who have used Epson America's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epson America Customer Loyalty Score by Industry
Epson America's Customer Loyalty score was rated 78% by Arts and Entertainment industry customers.
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Epson America Customer Loyalty vs. Competitors
Compared to its competitors, Epson America's Customer Loyalty score is rated right below Xerox Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Brother Industries | 100% |
 | Lexmark International, Inc. | 91% |
| Canon | 85% |
| Hewlett Packard Enterprise | 76% |
| Xerox Corporation | 75% |
| Epson America | 64% |
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Epson America Product Quality
2.2/5
Epson America has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Epson America Product Information
Epson America’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Epson America's product the highest.
- Website
- https://epson.com/usa
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Epson America Product Quality
Epson America's Product Quality score was rated highest by customers who have used Epson America's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.
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Ranked Epson America Product Quality the Highest
Ranked Epson America Product Quality the Lowest
Epson America Product Quality Score by Gender
Male customers rated Epson America's Product Quality score 0.3 stars higher than Female customers.
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Male
2/5
Female
1.7/5
Epson America Product Quality Score by Ethnicity
Epson America's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.6 | Other | 1.6 |
Epson America Product Quality Score by Age
Epson America's Product Quality score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Epson America Product Quality Score by Usage
Epson America's Product Quality score was rated the highest by customers who have used Epson America's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Epson America Product Quality Score by Industry
Epson America's Product Quality score was rated 1.5 stars by Arts and Entertainment industry customers.
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Epson America Product Quality vs. Competitors
Compared to its competitors, Epson America's Product Quality score is rated right below Xerox Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lexmark International, Inc. | 4.5/5 |
| Canon | 4/5 |
| Brother Industries | 3.8/5 |
| Hewlett Packard Enterprise | 3.2/5 |
| Xerox Corporation | 3.2/5 |
| Epson America | 2.2/5 |
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Epson America Pricing
Epson America ROI & Value For Money
2.2/5
Epson America has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Epson America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Epson America ROI
Epson America's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Epson America ROI the Highest
Ranked Epson America ROI the Lowest
Epson America ROI Score by Gender
Male customers rated Epson America's ROI score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Epson America ROI Score by Ethnicity
Epson America's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Epson America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.8 | Other | 1.8 |
Epson America ROI Score by Age
Epson America's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Epson America ROI Score by Usage
Epson America's ROI score was rated the highest by customers who have used Epson America's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epson America ROI Score by Industry
Epson America's ROI score was rated 1.5 stars by Arts and Entertainment industry customers.
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Epson America Pricing vs. Competitors
Compared to its competitors, Epson America's ROI score is rated right below Xerox Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Lexmark International, Inc. | 4/5 |
| Canon | 3.8/5 |
| Brother Industries | 3.5/5 |
| Hewlett Packard Enterprise | 3.4/5 |
| Xerox Corporation | 3/5 |
| Epson America | 2.2/5 |
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Epson America Customer Satisfaction (CSAT)
Epson America Customer Satisfaction (CSAT) Score
18 / 100
Epson America has an overall Customer Satisfaction score of 18 rated by its users and customers.
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Very Satisfied
14%
Satisfied
4%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
29%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Epson America Customer Satisfaction
Epson America's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Epson America Customer Satisfaction the Highest
Ranked Epson America Customer Satisfaction the Lowest
Epson America Customer Satisfaction Score by Gender
Male customers rated Epson America's Customer Satisfaction score 0 points higher than Female customers.
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30 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 67% |
Epson America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Epson America's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
50%
CSAT according to Other
Epson America's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Epson America Customer Satisfaction Score by Age
Epson America's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Epson America Customer Satisfaction Score by Usage
Epson America's Customer Satisfaction score was rated the highest by customers who have used Epson America's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epson America Customer Satisfaction Score by Industry
Epson America's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.
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{
"title": "Epson America Customer Satisfaction Score by Industry",
"text": "Epson America's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Epson America's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Epson America Customer Satisfaction vs. Competitors
Compared to its competitors, Epson America's Customer Satisfaction score is rated right below Xerox Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lexmark International, Inc. | 100% |
| Canon | 80% |
| Brother Industries | 67% |
| Hewlett Packard Enterprise | 61% |
| Xerox Corporation | 48% |
| Epson America | 18% |
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Epson America Customer Service
2.1/5
Epson America has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Epson America's Customer Service
Address
3840 Kilroy Airport Way, Long Beach, CA 90815
Website
https://epson.com/usa
Phone Number
5622904023
Quick Insights into Epson America Customer Service
Epson America's Customer Service score was rated highest by customers who have used Epson America's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Epson America Customer Service the Highest
Ranked Epson America Customer Service the Lowest
Epson America Customer Service Score by Gender
Male customers rated Epson America's Customer Service score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Epson America Customer Service Score by Ethnicity
Epson America's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.8 | Other | 1.8 |
Epson America Customer Service Score by Age
Epson America's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Epson America Customer Service Score by Usage
Epson America's Customer Service score was rated the highest by customers who have used Epson America's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epson America Customer Service Score by Industry
Epson America's Customer Service score was rated 1.5 stars by Arts and Entertainment industry customers.
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Epson America Customer Service vs. Competitors
Compared to its competitors, Epson America's Customer Service score is rated right below Xerox Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lexmark International, Inc. | 4.2/5 |
| Brother Industries | 4/5 |
| Canon | 3.9/5 |
| Hewlett Packard Enterprise | 3.3/5 |
| Xerox Corporation | 2.6/5 |
| Epson America | 2.1/5 |
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Epson America as an Employer
4.2/5
Epson America has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Epson America scored a -44 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Epson America would recommend the brand to a friend. ENPS measures how likely Epson America employees would recommend working at Epson America to a friend.
Net Promoter Score
-44
NPS Score
| 28% | Promoters |
|---|---|
| 0% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
