57
NPS
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F-Secure
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About F-Secure's Brand
Provider of security software and solutions. Among its major competitors, F-Secure is ranked in 1st place for NPS while Kaspersky is 2nd, and Trend Micro is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
5/5
Customer Service
F-Secure Ranking
- #1 / 4 of its competitors
F-Secure NPS
F-Secure's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether F-Secure's customers would recommend using the product based on a scale of -100 to 100.
F-Secure Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
F-Secure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Jan 2024 57 | Jan 2024 | 57 |
How Other Brands Compare
F-Secure is ranked first for NPS among its competitors. Trend Micro and FireEye, Inc. come in second and third, with McAfee coming in at #4.
F-Secure |  McAfee |  Trend Micro |  FireEye, Inc. | |
| Global Ranking | #- | #503 | #- | #- |
| NPS | 57 | 7 | 46 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $31.96B | $7.02B | $4.74B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
F-Secure NPS by Usage
F-Secure's NPS was rated 0 points by customers who have used F-Secure's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
F-Secure NPS vs. Competitors
Compared to its competitors, F-Secure's NPS is rated right above Kaspersky.
| COMPANY | NPS Score | |
|---|---|---|
| F-Secure | 57 |
 | Kaspersky | 53 |
| Trend Micro | 46 |
| FireEye, Inc. | 30 |
 | BitDefender | 19 |
| McAfee | 7 |
 | enSilo | N/A |
 | RedSeal | N/A |
F-Secure Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of F-Secure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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F-Secure Customer Loyalty vs. Competitors
Compared to its competitors, F-Secure's Customer Loyalty score is rated right above McAfee.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| F-Secure | 100% |
| McAfee | 83% |
| Trend Micro | 81% |
| BitDefender | 81% |
| FireEye, Inc. | 80% |
| Kaspersky | 70% |
| enSilo | N/A |
| RedSeal | N/A |
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F-Secure Product Quality
4.3/5
F-Secure has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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F-Secure Product Information
F-Secure serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. F-Secure offers products for small sized businesses.
F-Secure’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated F-Secure's product the highest.
- Website
- www.f-secure.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Product Type
Mobile Software
Mobile Device Management Software
Quick Insights into F-Secure Product Quality
F-Secure's Product Quality score was rated highest by customers from the Education industry.
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Ranked F-Secure Product Quality the Highest
F-Secure Product Quality Score by Usage
F-Secure's Product Quality score was rated 4.6 stars by customers who have used F-Secure's products/services for 2 to 5 Years.
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F-Secure Product Quality Score by Industry
F-Secure's Product Quality score was rated 4.7 stars by Education industry customers.
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F-Secure Product Quality vs. Competitors
Compared to its competitors, F-Secure's Product Quality score is rated right above Trend Micro.
| COMPANY | Product Quality Score | |
|---|---|---|
| F-Secure | 4.3/5 |
| Trend Micro | 4.1/5 |
| BitDefender | 4/5 |
| FireEye, Inc. | 4/5 |
| Kaspersky | 3.9/5 |
| McAfee | 3.8/5 |
| enSilo | N/A |
| RedSeal | N/A |
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F-Secure Pricing
F-Secure ROI & Value For Money
4/5
F-Secure has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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F-Secure Pricing Plans
F-Secure has a pricing structure that accommodates small businesses.
Who Uses F-Secure?
Small Businesses
F-Secure Pricing vs. Competitors
Compared to its competitors, F-Secure's ROI score is rated right above Trend Micro, and is preceded by Kaspersky.
| COMPANY | Pricing Score | |
|---|---|---|
| Kaspersky | 4.2/5 |
| F-Secure | 4/5 |
| Trend Micro | 3.9/5 |
| FireEye, Inc. | 3.8/5 |
| BitDefender | 3.8/5 |
| McAfee | 3.5/5 |
| enSilo | N/A |
| RedSeal | N/A |
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F-Secure Customer Satisfaction (CSAT)
F-Secure Customer Satisfaction (CSAT) Score
100 / 100
F-Secure has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
F-Secure Customer Satisfaction vs. Competitors
Compared to its competitors, F-Secure's Customer Satisfaction score is rated right above BitDefender.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| F-Secure | 100% |
| BitDefender | 100% |
| Trend Micro | 86% |
| Kaspersky | 75% |
| FireEye, Inc. | 67% |
| McAfee | 58% |
| enSilo | 0% |
| RedSeal | 0% |
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F-Secure Customer Service
5/5
F-Secure has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About F-Secure's Customer Service
Address
Tammasaarenkatu 7, Helsinki, 181
Website
www.f-secure.com
Phone Number
7
F-Secure Customer Service vs. Competitors
Compared to its competitors, F-Secure's Customer Service score is rated right above Kaspersky.
| COMPANY | Customer Service Score | |
|---|---|---|
| F-Secure | 5/5 |
| Kaspersky | 4.2/5 |
| Trend Micro | 3.8/5 |
| BitDefender | 3.7/5 |
| McAfee | 3.6/5 |
| FireEye, Inc. | 3.5/5 |
| enSilo | N/A |
| RedSeal | N/A |
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Consumer vs. Employees
F-Secure scored a 57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of F-Secure would recommend the brand to a friend. ENPS measures how likely F-Secure employees would recommend working at F-Secure to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
