17
NPS
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Fiat Chrysler Automobiles (FCA)
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About Fiat Chrysler Automobiles (FCA) Brand
Fiat Chrysler Automobiles carries on the tradition of two historic automakers. Among its major competitors, Fiat Chrysler Automobiles (FCA) is ranked in 2nd place for NPS while BMW Group is 1st, and Toyota Motor Sales is 3rd. Overall, Fiat Chrysler Automobiles (FCA) has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Fiat Chrysler Automobiles (FCA) Ranking
- #2 / 4 of its competitors
Fiat Chrysler Automobiles (FCA) NPS
Fiat Chrysler Automobiles (FCA)'s Net Promoter Score (NPS) is a 17 with 53% Promoters, 11% Passives, and 36% Detractors. Net Promoter Score tracks whether Fiat Chrysler Automobiles (FCA)'s customers would recommend using the product based on a scale of -100 to 100.
Fiat Chrysler Automobiles (FCA) Overall NPS
| 53% | Promoters |
|---|---|
| 11% | Passives |
| 36% | Detractors |
Fiat Chrysler Automobiles (FCA) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 16 | Mar 2024 | 16 |
Jun 2024 17 | Jun 2024 | 17 |
Aug 2024 19 | Aug 2024 | 19 |
Sep 2024 21 | Sep 2024 | 21 |
Oct 2024 20 | Oct 2024 | 20 |
Nov 2024 22 | Nov 2024 | 22 |
Feb 2025 22 | Feb 2025 | 22 |
Apr 2025 22 | Apr 2025 | 22 |
Aug 2025 19 | Aug 2025 | 19 |
Oct 2025 19 | Oct 2025 | 19 |
Nov 2025 17 | Nov 2025 | 17 |
How Other Brands Compare
Fiat Chrysler Automobiles (FCA) is ranked second for NPS among its competitors. BMW Group and Toyota Motor Sales come in first and third, with General Motors coming in at #4.
Fiat Chrysler Automobiles (FCA) |  BMW Group |  General Motors |  Toyota Motor Sales | |
| Global Ranking | #- | #46 | #140 | #- |
| NPS | 17 | 34 | 13 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $89.77B | $239.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fiat Chrysler Automobiles (FCA) NPS by Gender
Female customers rated Fiat Chrysler Automobiles (FCA)'s NPS 28 points higher than Male customers.
Male
0
Fiat Chrysler Automobiles (FCA)'s NPS was rated by Male customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Female
28
Fiat Chrysler Automobiles (FCA)'s NPS was rated 28 by Female customers on Comparably.
55%
Promoters
18%
Passives
27%
Detractors
Fiat Chrysler Automobiles (FCA) NPS by Ethnicity
Fiat Chrysler Automobiles (FCA)'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Fiat Chrysler Automobiles (FCA) NPS by Age
Fiat Chrysler Automobiles (FCA)'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Fiat Chrysler Automobiles (FCA) NPS by Usage
Fiat Chrysler Automobiles (FCA)'s NPS was rated the highest by customers who have used Fiat Chrysler Automobiles (FCA)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 56 | 1 to 2 Years | 56 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -20 | Over 10 Years | -20 |
Fiat Chrysler Automobiles (FCA) NPS vs. Competitors
Compared to its competitors, Fiat Chrysler Automobiles (FCA)'s NPS is rated right above Toyota Motor Sales, and is preceded by BMW Group.
| COMPANY | NPS Score | |
|---|---|---|
| BMW Group | 34 |
| Fiat Chrysler Automobiles (FCA) | 17 |
| Toyota Motor Sales | 17 |
 | Volkswagen | 16 |
| General Motors | 13 |
 | Chrysler | -10 |
Fiat Chrysler Automobiles (FCA) Customer Reviews
Out of the 6 Fiat Chrysler Automobiles (FCA) customer reviews 5 were positive and 1 was constructive. Fiat Chrysler Automobiles (FCA) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Fiat Chrysler Automobiles (FCA) Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Fiat Chrysler Automobiles (FCA) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fiat Chrysler Automobiles (FCA) Customer Loyalty Score by Gender
Male customers rated Fiat Chrysler Automobiles (FCA)'s Customer Loyalty score 3% higher than Female customers.
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Male
78%
Yes
Female
75%
Yes
Fiat Chrysler Automobiles (FCA) Customer Loyalty Score by Ethnicity
Fiat Chrysler Automobiles (FCA)'s Customer Loyalty score was rated 70% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Fiat Chrysler Automobiles (FCA) Customer Loyalty Score by Age
Fiat Chrysler Automobiles (FCA)'s Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 55% | 31-35 | 55% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
66+ 70% | 66+ | 70% |
Fiat Chrysler Automobiles (FCA) Customer Loyalty Score by Usage
Fiat Chrysler Automobiles (FCA)'s Customer Loyalty score was rated the highest by customers who have used Fiat Chrysler Automobiles (FCA)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Fiat Chrysler Automobiles (FCA) Customer Loyalty Score by Industry
Fiat Chrysler Automobiles (FCA)'s Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Fiat Chrysler Automobiles (FCA) Customer Loyalty vs. Competitors
Compared to its competitors, Fiat Chrysler Automobiles (FCA)'s Customer Loyalty score is rated right above Toyota Motor Sales.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fiat Chrysler Automobiles (FCA) | 85% |
| Toyota Motor Sales | 84% |
| BMW Group | 82% |
| Volkswagen | 78% |
| General Motors | 77% |
| Chrysler | 73% |
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Fiat Chrysler Automobiles (FCA) Product Quality
3.7/5
Fiat Chrysler Automobiles (FCA) has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Fiat Chrysler Automobiles (FCA) Product Information
Fiat Chrysler Automobiles (FCA)’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Fiat Chrysler Automobiles (FCA)'s product the highest. Reviewers from the Tech industry rated Fiat Chrysler Automobiles (FCA) the lowest at 2.7.
- Company Size
- 5,001-10,000 Employees
Industry
Automotive and Transportation
Quick Insights into Fiat Chrysler Automobiles (FCA) Product Quality
Fiat Chrysler Automobiles (FCA)'s Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked Fiat Chrysler Automobiles (FCA) Product Quality the Highest
Ranked Fiat Chrysler Automobiles (FCA) Product Quality the Lowest
Fiat Chrysler Automobiles (FCA) Product Quality Score by Gender
Female customers rated Fiat Chrysler Automobiles (FCA)'s Product Quality score 0.4 stars higher than Male customers.
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Male
3.2/5
Female
3.6/5
Fiat Chrysler Automobiles (FCA) Product Quality Score by Ethnicity
Fiat Chrysler Automobiles (FCA)'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Fiat Chrysler Automobiles (FCA) Product Quality Score by Age
Fiat Chrysler Automobiles (FCA)'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.8 | 26-30 | 4.8 |
31-35 3.6 | 31-35 | 3.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 4.7 | 46-50 | 4.7 |
66+ 1.5 | 66+ | 1.5 |
Fiat Chrysler Automobiles (FCA) Product Quality Score by Usage
Fiat Chrysler Automobiles (FCA)'s Product Quality score was rated the highest by customers who have used Fiat Chrysler Automobiles (FCA)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Fiat Chrysler Automobiles (FCA) Product Quality Score by Industry
Fiat Chrysler Automobiles (FCA)'s Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Fiat Chrysler Automobiles (FCA) Product Quality vs. Competitors
Compared to its competitors, Fiat Chrysler Automobiles (FCA)'s Product Quality score is rated right above Toyota Motor Sales, and is preceded by Volkswagen.
| COMPANY | Product Quality Score | |
|---|---|---|
| BMW Group | 4.1/5 |
| Volkswagen | 3.8/5 |
| Fiat Chrysler Automobiles (FCA) | 3.7/5 |
| Toyota Motor Sales | 3.7/5 |
| General Motors | 3.6/5 |
| Chrysler | 3/5 |
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Fiat Chrysler Automobiles (FCA) Pricing
Fiat Chrysler Automobiles (FCA) ROI & Value For Money
3.5/5
Fiat Chrysler Automobiles (FCA) has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Fiat Chrysler Automobiles (FCA) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Fiat Chrysler Automobiles (FCA).
Quick Insights into Fiat Chrysler Automobiles (FCA) ROI
Fiat Chrysler Automobiles (FCA)'s ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.
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Ranked Fiat Chrysler Automobiles (FCA) ROI the Highest
Ranked Fiat Chrysler Automobiles (FCA) ROI the Lowest
Fiat Chrysler Automobiles (FCA) ROI Score by Gender
Male customers rated Fiat Chrysler Automobiles (FCA)'s ROI score 0.2 stars higher than Female customers.
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Male
3.4/5
Female
3.2/5
Fiat Chrysler Automobiles (FCA) ROI Score by Ethnicity
Fiat Chrysler Automobiles (FCA)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Fiat Chrysler Automobiles (FCA) ROI Score by Age
Fiat Chrysler Automobiles (FCA)'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.2 | 31-35 | 3.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 4 | 46-50 | 4 |
66+ 3 | 66+ | 3 |
Fiat Chrysler Automobiles (FCA) ROI Score by Usage
Fiat Chrysler Automobiles (FCA)'s ROI score was rated the highest by customers who have used Fiat Chrysler Automobiles (FCA)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Fiat Chrysler Automobiles (FCA) ROI Score by Industry
Fiat Chrysler Automobiles (FCA)'s ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Fiat Chrysler Automobiles (FCA) Pricing vs. Competitors
Compared to its competitors, Fiat Chrysler Automobiles (FCA)'s ROI score is rated right above Volkswagen, and is preceded by BMW Group.
| COMPANY | Pricing Score | |
|---|---|---|
| BMW Group | 3.7/5 |
| Fiat Chrysler Automobiles (FCA) | 3.5/5 |
| Volkswagen | 3.5/5 |
| General Motors | 3.4/5 |
| Toyota Motor Sales | 3.3/5 |
| Chrysler | 2.8/5 |
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Fiat Chrysler Automobiles (FCA) Customer Satisfaction (CSAT)
Fiat Chrysler Automobiles (FCA) Customer Satisfaction (CSAT) Score
56 / 100
Fiat Chrysler Automobiles (FCA) has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
41%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fiat Chrysler Automobiles (FCA) Customer Satisfaction
Fiat Chrysler Automobiles (FCA)'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked Fiat Chrysler Automobiles (FCA) Customer Satisfaction the Highest
Ranked Fiat Chrysler Automobiles (FCA) Customer Satisfaction the Lowest
Fiat Chrysler Automobiles (FCA) Customer Satisfaction Score by Gender
Male customers rated Fiat Chrysler Automobiles (FCA)'s Customer Satisfaction score 7 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 8% | |
Very Dissatisfied | 33% |
43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Fiat Chrysler Automobiles (FCA) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fiat Chrysler Automobiles (FCA) Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
60%
Fiat Chrysler Automobiles (FCA) Customer Satisfaction Score by Age
Fiat Chrysler Automobiles (FCA)'s Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 67% |
Fiat Chrysler Automobiles (FCA) Customer Satisfaction Score by Usage
Fiat Chrysler Automobiles (FCA)'s Customer Satisfaction score was rated the highest by customers who have used Fiat Chrysler Automobiles (FCA)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Fiat Chrysler Automobiles (FCA) Customer Satisfaction vs. Competitors
Compared to its competitors, Fiat Chrysler Automobiles (FCA)'s Customer Satisfaction score is rated right above Chrysler, and is preceded by General Motors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota Motor Sales | 88% |
| Volkswagen | 77% |
| BMW Group | 76% |
| General Motors | 66% |
| Fiat Chrysler Automobiles (FCA) | 56% |
| Chrysler | 54% |
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Fiat Chrysler Automobiles (FCA) Customer Service
3.4/5
Fiat Chrysler Automobiles (FCA) has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Fiat Chrysler Automobiles (FCA)'s Customer Service
Address
United Kingdom
Website
https://www.fcagroup.com/en-US/
Fiat Chrysler Automobiles (FCA)'s Social Links
Quick Insights into Fiat Chrysler Automobiles (FCA) Customer Service
Fiat Chrysler Automobiles (FCA)'s Customer Service score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Fiat Chrysler Automobiles (FCA) Customer Service the Highest
Ranked Fiat Chrysler Automobiles (FCA) Customer Service the Lowest
Fiat Chrysler Automobiles (FCA) Customer Service Score by Gender
Female customers rated Fiat Chrysler Automobiles (FCA)'s Customer Service score 0.3 stars higher than Male customers.
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Male
3/5
Female
3.3/5
Fiat Chrysler Automobiles (FCA) Customer Service Score by Ethnicity
Fiat Chrysler Automobiles (FCA)'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Fiat Chrysler Automobiles (FCA) Customer Service Score by Age
Fiat Chrysler Automobiles (FCA)'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.2 | 31-35 | 3.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 4.2 | 46-50 | 4.2 |
66+ 1.5 | 66+ | 1.5 |
Fiat Chrysler Automobiles (FCA) Customer Service Score by Usage
Fiat Chrysler Automobiles (FCA)'s Customer Service score was rated the highest by customers who have used Fiat Chrysler Automobiles (FCA)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Fiat Chrysler Automobiles (FCA) Customer Service Score by Industry
Fiat Chrysler Automobiles (FCA)'s Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Fiat Chrysler Automobiles (FCA) Customer Service vs. Competitors
Compared to its competitors, Fiat Chrysler Automobiles (FCA)'s Customer Service score is rated right above Chrysler, and is preceded by General Motors.
| COMPANY | Customer Service Score | |
|---|---|---|
| BMW Group | 3.9/5 |
| Volkswagen | 3.6/5 |
| Toyota Motor Sales | 3.5/5 |
| General Motors | 3.4/5 |
| Fiat Chrysler Automobiles (FCA) | 3.4/5 |
| Chrysler | 2.7/5 |
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Fiat Chrysler Automobiles (FCA) as an Employer
3.0/5
Fiat Chrysler Automobiles (FCA) has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Fiat Chrysler Automobiles (FCA)
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Fiat Chrysler Automobiles (FCA) scored a 17 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Fiat Chrysler Automobiles (FCA) would recommend the brand to a friend. ENPS measures how likely Fiat Chrysler Automobiles (FCA) employees would recommend working at Fiat Chrysler Automobiles (FCA) to a friend.
Net Promoter Score
17
NPS Score
| 53% | Promoters |
|---|---|
| 11% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
