First Interstate Bank NPS & Customer Reviews

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First Interstate Bank

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First Interstate Bank

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About First Interstate Bank's Brand

First Interstate Bank is a community banking organization headquartered in Billings, Montana. Among its major competitors, First Interstate Bank is ranked in 6th place for NPS while Pinnacle Financial Partners is 1st, and Wells Fargo is 2nd.

Brand at a Glance

59%

Customer Loyalty

2.3/5

Product Quality

2.1/5

Pricing

2.4/5

Customer Service

First Interstate Bank Ranking

^#4 / 4 of its competitors

First Interstate Bank NPS

First Interstate Bank's Net Promoter Score (NPS) is a -63 with 16% Promoters, 5% Passives, and 79% Detractors. Net Promoter Score tracks whether First Interstate Bank's customers would recommend using the product based on a scale of -100 to 100.

First Interstate Bank Overall NPS

-63

NPS

16%	Promoters
5%	Passives
79%	Detractors

First Interstate Bank NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 -67	Jan 2023	-67
Feb 2023 -71	Feb 2023	-71
Mar 2023 -77	Mar 2023	-77
May 2023 -60	May 2023	-60
Jun 2023 -41	Jun 2023	-41
Sep 2023 -46	Sep 2023	-46
Mar 2024 -50	Mar 2024	-50
Apr 2024 -53	Apr 2024	-53
May 2024 -57	May 2024	-57
Jul 2024 -60	Jul 2024	-60
Dec 2024 -62	Dec 2024	-62
Jan 2025 -64	Jan 2025	-64

How Other Brands Compare

First Interstate Bank is ranked #4 for NPS among its competitors. Wells Fargo and Bank of America come in first and second, with Capital One coming in at third.

	First Interstate Bank	Wells Fargo	Bank of America	Capital One
Global Ranking	#-	#139	#152	#-
NPS	-63	7	2	-41
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$156.41B	$298.80B	$54.69B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

First Interstate Bank NPS by Gender

Female customers rated First Interstate Bank's NPS 20 points higher than Male customers.

Male

-100

First Interstate Bank's NPS was rated -100 by Male customers on Comparably.

Promoters

Passives

100%

Detractors

Female

-80

First Interstate Bank's NPS was rated -80 by Female customers on Comparably.

Promoters

20%

Passives

80%

Detractors

First Interstate Bank NPS by Ethnicity

First Interstate Bank's NPS was rated -70 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -70	Caucasian	-70

First Interstate Bank NPS by Age

First Interstate Bank's NPS was rated -100 points by customers ages 66+ on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

66+

100%

First Interstate Bank NPS by Usage

First Interstate Bank's NPS was rated the highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -100	Less than 1 Year	-100
1 to 2 Years -34	1 to 2 Years	-34
Over 10 Years -80	Over 10 Years	-80

First Interstate Bank NPS vs. Competitors

Compared to its competitors, First Interstate Bank's NPS is rated right above Regions Financial, and is preceded by Capital One.

COMPANY		NPS Score
	Pinnacle Financial Partners	42
	Wells Fargo	7
	Bank of America	2
	B. Riley Financial	N/A
	Stockman Bank	-24
	Capital One	-41
	First Interstate Bank	-63
	Regions Financial	-100

First Interstate Bank Customer Reviews

Out of the 3 First Interstate Bank customer reviews 1 was positive and 2 were constructive. First Interstate Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

First Interstate Bank Customer Loyalty

59%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

59% of First Interstate Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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59%

41%

First Interstate Bank Customer Loyalty Score by Gender

Female customers rated First Interstate Bank's Customer Loyalty score 18% higher than Male customers.

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Male

46%

Yes

Female

64%

Yes

First Interstate Bank Customer Loyalty Score by Ethnicity

First Interstate Bank's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

First Interstate Bank Customer Loyalty Score by Age

First Interstate Bank's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
66+ 55%	66+	55%

First Interstate Bank Customer Loyalty Score by Usage

First Interstate Bank's Customer Loyalty score was rated the highest by customers who have used First Interstate Bank's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33%
1 to 2 Years	40%
Over 10 Years	82%

First Interstate Bank Customer Loyalty vs. Competitors

Compared to its competitors, First Interstate Bank's Customer Loyalty score is rated right above B. Riley Financial, and is preceded by Wells Fargo.

COMPANY		Customer Loyalty Score
	Regions Financial	100%
	Bank of America	80%
	Capital One	79%
	Pinnacle Financial Partners	76%
	Stockman Bank	72%
	Wells Fargo	71%
	First Interstate Bank	59%
	B. Riley Financial	N/A

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First Interstate Bank Product Quality

2.3/5

First Interstate Bank has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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First Interstate Bank Product Information

First Interstate Bank’s product quality score is a 2.3 out of 5 as rated by its users and customers.

Website: http://www.firstinterstatebank.com

Company Size: 1,001-5,000 Employees

Industry

Tech

FinTech

Quick Insights into First Interstate Bank Product Quality

First Interstate Bank's Product Quality score was rated highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and rated lowest by Male customers.

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Ranked First Interstate Bank Product Quality the Highest

1 to 2 Years	2
66+	1.5
Caucasian	1.5

Ranked First Interstate Bank Product Quality the Lowest

Over 10 Years	1.6
Male	1.5

First Interstate Bank Product Quality Score by Gender

First Interstate Bank's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

First Interstate Bank Product Quality Score by Ethnicity

First Interstate Bank's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

First Interstate Bank Product Quality Score by Age

First Interstate Bank's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 1.5	66+	1.5

First Interstate Bank Product Quality Score by Usage

First Interstate Bank's Product Quality score was rated the highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.6
1 to 2 Years	2
Over 10 Years	1.6

First Interstate Bank Product Quality vs. Competitors

Compared to its competitors, First Interstate Bank's Product Quality score is rated right above B. Riley Financial, and is preceded by Capital One.

COMPANY		Product Quality Score
	Pinnacle Financial Partners	4.2/5
	Bank of America	3.5/5
	Wells Fargo	3.4/5
	Stockman Bank	2.6/5
	Regions Financial	2.5/5
	Capital One	2.3/5
	First Interstate Bank	2.3/5
	B. Riley Financial	N/A

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First Interstate Bank Pricing

First Interstate Bank ROI & Value For Money

2.1/5

First Interstate Bank has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.

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Quick Insights into First Interstate Bank ROI

First Interstate Bank's ROI score was rated highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used First Interstate Bank's products/services for Over 10 Years.

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Ranked First Interstate Bank ROI the Highest

1 to 2 Years	2
66+	1.5
Caucasian	1.5

Ranked First Interstate Bank ROI the Lowest

Male	1.5
Over 10 Years	1.5

First Interstate Bank ROI Score by Gender

First Interstate Bank's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

First Interstate Bank ROI Score by Ethnicity

First Interstate Bank's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

First Interstate Bank ROI Score by Age

First Interstate Bank's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 1.5	66+	1.5

First Interstate Bank ROI Score by Usage

First Interstate Bank's ROI score was rated the highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	2
Over 10 Years	1.5

First Interstate Bank Pricing vs. Competitors

Compared to its competitors, First Interstate Bank's ROI score is rated right above B. Riley Financial, and is preceded by Capital One.

COMPANY		Pricing Score
	Pinnacle Financial Partners	4.2/5
	Wells Fargo	3.4/5
	Bank of America	3.3/5
	Regions Financial	3/5
	Stockman Bank	2.6/5
	Capital One	2.1/5
	First Interstate Bank	2.1/5
	B. Riley Financial	N/A

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First Interstate Bank Customer Satisfaction (CSAT)

First Interstate Bank Customer Satisfaction (CSAT) Score

33 / 100

First Interstate Bank has an overall Customer Satisfaction score of 33 rated by its users and customers.

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Very Satisfied	16%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	50%

Very Satisfied

16%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into First Interstate Bank Customer Satisfaction

First Interstate Bank's Customer Satisfaction score was rated highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and rated lowest by Male customers.

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Ranked First Interstate Bank Customer Satisfaction the Highest

1 to 2 Years	33%
Caucasian	20%
Female	20%

Ranked First Interstate Bank Customer Satisfaction the Lowest

Over 10 Years	20%
Male	0%

First Interstate Bank Customer Satisfaction Score by Gender

Female customers rated First Interstate Bank's Customer Satisfaction score 0 points higher than Male customers.

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Male

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	80%

20 / 100

Female

	Very Satisfied	0%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	60%

First Interstate Bank Customer Satisfaction Score by Ethnicity

Caucasian
20%

CSAT according to Caucasian

First Interstate Bank's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.

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20 / 100

Very Satisfied	10%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	60%

Very Satisfied

10%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

60%

First Interstate Bank Customer Satisfaction Score by Age

First Interstate Bank's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

66+

First Interstate Bank Customer Satisfaction Score by Usage

First Interstate Bank's Customer Satisfaction score was rated the highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	25
1 to 2 Years	33
Over 10 Years	20

First Interstate Bank Customer Satisfaction vs. Competitors

Compared to its competitors, First Interstate Bank's Customer Satisfaction score is rated right above Capital One, and is preceded by Stockman Bank.

COMPANY		Customer Satisfaction (CSAT) Score
	Pinnacle Financial Partners	92%
	Bank of America	70%
	Wells Fargo	60%
	Stockman Bank	38%
	First Interstate Bank	34%
	Capital One	14%
	Regions Financial	0%
	B. Riley Financial	0%

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First Interstate Bank Customer Service

2.4/5

First Interstate Bank has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About First Interstate Bank's Customer Service

Address

401 No. 31st Street, Billings, MT 59116-0918

Website

http://www.firstinterstatebank.com

Quick Insights into First Interstate Bank Customer Service

First Interstate Bank's Customer Service score was rated highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used First Interstate Bank's products/services for Over 10 Years.

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Ranked First Interstate Bank Customer Service the Highest

1 to 2 Years	2.8
Caucasian	1.6
66+	1.5

Ranked First Interstate Bank Customer Service the Lowest

Male	1.5
Over 10 Years	1.5

First Interstate Bank Customer Service Score by Gender

First Interstate Bank's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

First Interstate Bank Customer Service Score by Ethnicity

First Interstate Bank's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.6	Caucasian	1.6

First Interstate Bank Customer Service Score by Age

First Interstate Bank's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
66+ 1.5	66+	1.5

First Interstate Bank Customer Service Score by Usage

First Interstate Bank's Customer Service score was rated the highest by customers who have used First Interstate Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	2.8
Over 10 Years	1.5

First Interstate Bank Customer Service vs. Competitors

Compared to its competitors, First Interstate Bank's Customer Service score is rated right above Capital One, and is preceded by Stockman Bank.

COMPANY		Customer Service Score
	Pinnacle Financial Partners	4.4/5
	Wells Fargo	3.5/5
	Bank of America	3.4/5
	Stockman Bank	2.8/5
	First Interstate Bank	2.4/5
	Capital One	2/5
	Regions Financial	1.5/5
	B. Riley Financial	N/A

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First Interstate Bank as an Employer

2.5/5

First Interstate Bank has a 2.5/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of First Interstate Bank

Edward Garding

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

First Interstate Bank scored a -63 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of First Interstate Bank would recommend the brand to a friend. ENPS measures how likely First Interstate Bank employees would recommend working at First Interstate Bank to a friend.

Net Promoter Score

-63

NPS Score

16%	Promoters
5%	Passive
79%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
18%	Passive
39%	Detractors

Global Ranking Snapshot

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