100
NPS
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FMC Group
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About FMC Group's Brand
Specialising in structural engineering, building services, industrial and energy technology Among its major competitors, FMC Group is ranked in 1st place for NPS while FMC Corporation is 2nd, and Syngenta is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
FMC Group Ranking
- #1 / 4 of its competitors
FMC Group NPS
FMC Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether FMC Group's customers would recommend using the product based on a scale of -100 to 100.
FMC Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
FMC Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
FMC Group is ranked first for NPS among its competitors. Syngenta and Dow Chemical Company come in second and third, with DuPont coming in at #4.
FMC Group |  DuPont |  Dow Chemical Company |  Syngenta | |
| Global Ranking | #- | #175 | #196 | #767 |
| NPS | 100 | 17 | 27 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $41.76B | $68.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FMC Group NPS vs. Competitors
Compared to its competitors, FMC Group's NPS is rated right above FMC Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| FMC Group | 100 |
 | FMC Corporation | 58 |
| Syngenta | 40 |
| Dow Chemical Company | 27 |
| DuPont | 17 |
 | FMC Technologies | 0 |
FMC Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FMC Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FMC Group Customer Loyalty vs. Competitors
Compared to its competitors, FMC Group's Customer Loyalty score is rated right above Syngenta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FMC Group | 100% |
| Syngenta | 89% |
| FMC Corporation | 88% |
| Dow Chemical Company | 79% |
| DuPont | 77% |
| FMC Technologies | 55% |
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FMC Group Product Quality
5/5
FMC Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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FMC Group Product Information
FMC Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
FMC Group Product Quality vs. Competitors
Compared to its competitors, FMC Group's Product Quality score is rated right above Syngenta.
| COMPANY | Product Quality Score | |
|---|---|---|
| FMC Group | 5/5 |
| Syngenta | 4.3/5 |
| FMC Corporation | 4.3/5 |
| Dow Chemical Company | 4.1/5 |
| DuPont | 3.8/5 |
| FMC Technologies | 2.8/5 |
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FMC Group Pricing
FMC Group ROI & Value For Money
5/5
FMC Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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FMC Group Pricing vs. Competitors
Compared to its competitors, FMC Group's ROI score is rated right above FMC Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| FMC Group | 5/5 |
| FMC Technologies | 4.5/5 |
| FMC Corporation | 4.4/5 |
| Syngenta | 4.2/5 |
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.7/5 |
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FMC Group Customer Satisfaction (CSAT)
FMC Group Customer Satisfaction (CSAT) Score
100 / 100
FMC Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FMC Group Customer Satisfaction vs. Competitors
Compared to its competitors, FMC Group's Customer Satisfaction score is rated right above Syngenta.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FMC Group | 100% |
| Syngenta | 91% |
| FMC Corporation | 82% |
| Dow Chemical Company | 76% |
| DuPont | 72% |
| FMC Technologies | 67% |
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FMC Group Customer Service
5/5
FMC Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About FMC Group's Customer Service
Website
http://www.fmcgroup.fi/front_page
Phone Number
+358 3 7515333
FMC Group Customer Service vs. Competitors
Compared to its competitors, FMC Group's Customer Service score is rated right above FMC Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| FMC Group | 5/5 |
| FMC Corporation | 4.4/5 |
| Syngenta | 4.2/5 |
| FMC Technologies | 4.2/5 |
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.8/5 |
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