58
NPS
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FMC Corporation
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About FMC Corporation's Brand
FMC Corporation is an US-based chemical manufacturing company producing solutions for the agricultural, textile, and healthcare industries. Among its major competitors, FMC Corporation is ranked in 2nd place for NPS while Amec Foster Wheeler is 1st, and Syngenta is 3rd.Their current market cap is $13.23B
Brand at a Glance
88%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
FMC Corporation CMO
Diane Allemang
Diane Allemang serves as the Vice President and Chief Marketing Officer of FMC Corporation. Diane started at FMC Corporation in April of 2015. Diane currently resides in the Greater Philadelphia Area.
FMC Corporation Ranking
- #1 / 4 of its competitors
FMC Corporation NPS
FMC Corporation's Net Promoter Score (NPS) is a 58 with 79% Promoters, 0% Passives, and 21% Detractors. Net Promoter Score tracks whether FMC Corporation's customers would recommend using the product based on a scale of -100 to 100.
FMC Corporation Overall NPS
| 79% | Promoters |
|---|---|
| 0% | Passives |
| 21% | Detractors |
FMC Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 85 | Oct 2022 | 85 |
Nov 2022 71 | Nov 2022 | 71 |
Dec 2022 73 | Dec 2022 | 73 |
May 2023 77 | May 2023 | 77 |
Sep 2023 79 | Sep 2023 | 79 |
Oct 2023 71 | Oct 2023 | 71 |
Dec 2023 63 | Dec 2023 | 63 |
Jan 2024 65 | Jan 2024 | 65 |
Feb 2024 68 | Feb 2024 | 68 |
Mar 2024 61 | Mar 2024 | 61 |
Aug 2024 55 | Aug 2024 | 55 |
Dec 2024 57 | Dec 2024 | 57 |
How Other Brands Compare
FMC Corporation is ranked first for NPS among its competitors. Schlumberger and Dow Chemical Company come in second and third, with DuPont coming in at #4. Among those competitors, it is the third most valued company behind Dow Chemical Company .
FMC Corporation |  DuPont |  Dow Chemical Company |  Schlumberger | |
| Global Ranking | #- | #175 | #196 | #603 |
| NPS | 58 | 17 | 27 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $13.23B | $41.76B | $68.56B | $2.86B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FMC Corporation NPS by Gender
Female customers rated FMC Corporation's NPS 34 points higher than Male customers.
Male
66
FMC Corporation's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
100
FMC Corporation's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
FMC Corporation NPS by Ethnicity
FMC Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 60 | Other | 60 |
FMC Corporation NPS by Age
FMC Corporation's NPS was rated 100 points by customers ages 36-40 on Comparably.
FMC Corporation NPS by Usage
FMC Corporation's NPS was rated 100 points by customers who have used FMC Corporation's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
FMC Corporation NPS vs. Competitors
Compared to its competitors, FMC Corporation's NPS is rated right above Syngenta, and is preceded by Amec Foster Wheeler.
| COMPANY | NPS Score | |
|---|---|---|
 | Amec Foster Wheeler | 100 |
| FMC Corporation | 58 |
 | Syngenta | 40 |
| Schlumberger | 33 |
| Dow Chemical Company | 27 |
| DuPont | 17 |
 | W. R. Grace & Co. | 0 |
 | FMC Technologies | 0 |
FMC Corporation Customer Reviews
Out of the 2 FMC Corporation customer reviews 1 was positive and 1 was constructive. FMC Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
FMC Corporation Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of FMC Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FMC Corporation Customer Loyalty Score by Gender
Female customers rated FMC Corporation's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
FMC Corporation Customer Loyalty Score by Ethnicity
FMC Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
82
out of 100
Other
FMC Corporation Customer Loyalty Score by Age
FMC Corporation's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
FMC Corporation Customer Loyalty Score by Usage
FMC Corporation's Customer Loyalty score was rated 100% by customers who have used FMC Corporation's products/services for 2 to 5 Years.
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FMC Corporation Customer Loyalty Score by Industry
FMC Corporation's Customer Loyalty score was rated 100% by Chemicals industry customers.
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FMC Corporation Customer Loyalty vs. Competitors
Compared to its competitors, FMC Corporation's Customer Loyalty score is rated right above Schlumberger, and is preceded by Syngenta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amec Foster Wheeler | 100% |
| Syngenta | 89% |
| FMC Corporation | 88% |
| Schlumberger | 81% |
| Dow Chemical Company | 79% |
| DuPont | 77% |
| W. R. Grace & Co. | 69% |
| FMC Technologies | 55% |
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FMC Corporation Product Quality
4.3/5
FMC Corporation has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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FMC Corporation Product Information
FMC Corporation’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated FMC Corporation's product the highest.
- Website
- http://www.fmc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Agriculture & Farming
Hardware and Devices
Healthcare
SaaS
Quick Insights into FMC Corporation Product Quality
FMC Corporation's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked FMC Corporation Product Quality the Highest
Ranked FMC Corporation Product Quality the Lowest
FMC Corporation Product Quality Score by Gender
Female customers rated FMC Corporation's Product Quality score 0.6 stars higher than Male customers.
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Male
4/5
Female
4.6/5
FMC Corporation Product Quality Score by Ethnicity
FMC Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 3.6 | Other | 3.6 |
FMC Corporation Product Quality Score by Age
FMC Corporation's Product Quality score was rated 4.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
FMC Corporation Product Quality Score by Usage
FMC Corporation's Product Quality score was rated 4.1 stars by customers who have used FMC Corporation's products/services for 2 to 5 Years.
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FMC Corporation Product Quality Score by Industry
FMC Corporation's Product Quality score was rated 4.1 stars by Chemicals industry customers.
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FMC Corporation Product Quality vs. Competitors
Compared to its competitors, FMC Corporation's Product Quality score is rated right above Dow Chemical Company , and is preceded by Syngenta.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| Syngenta | 4.3/5 |
| FMC Corporation | 4.3/5 |
| Dow Chemical Company | 4.1/5 |
| Schlumberger | 4/5 |
| DuPont | 3.8/5 |
| W. R. Grace & Co. | 3.3/5 |
| FMC Technologies | 2.8/5 |
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FMC Corporation Pricing
FMC Corporation ROI & Value For Money
4.4/5
FMC Corporation has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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FMC Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry.
Quick Insights into FMC Corporation ROI
FMC Corporation's ROI score was rated highest by customers who have used FMC Corporation's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked FMC Corporation ROI the Highest
Ranked FMC Corporation ROI the Lowest
FMC Corporation ROI Score by Gender
Female customers rated FMC Corporation's ROI score 0.1 stars higher than Male customers.
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Male
4.4/5
Female
4.5/5
FMC Corporation ROI Score by Ethnicity
FMC Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4 | Other | 4 |
FMC Corporation ROI Score by Age
FMC Corporation's ROI score was rated 5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
FMC Corporation ROI Score by Usage
FMC Corporation's ROI score was rated 5 stars by customers who have used FMC Corporation's products/services for 2 to 5 Years.
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FMC Corporation ROI Score by Industry
FMC Corporation's ROI score was rated 5 stars by Chemicals industry customers.
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FMC Corporation Pricing vs. Competitors
Compared to its competitors, FMC Corporation's ROI score is rated right above Syngenta, and is preceded by FMC Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| FMC Technologies | 4.5/5 |
| FMC Corporation | 4.4/5 |
| Syngenta | 4.2/5 |
| Schlumberger | 3.9/5 |
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.7/5 |
| W. R. Grace & Co. | 3.2/5 |
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FMC Corporation Customer Satisfaction (CSAT)
FMC Corporation Customer Satisfaction (CSAT) Score
82 / 100
FMC Corporation has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
68%
Satisfied
14%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FMC Corporation Customer Satisfaction
FMC Corporation's Customer Satisfaction score was rated highest by customers who have used FMC Corporation's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked FMC Corporation Customer Satisfaction the Highest
Ranked FMC Corporation Customer Satisfaction the Lowest
FMC Corporation Customer Satisfaction Score by Gender
Female customers rated FMC Corporation's Customer Satisfaction score 17 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FMC Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
FMC Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
FMC Corporation's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
FMC Corporation Customer Satisfaction Score by Age
FMC Corporation's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
FMC Corporation Customer Satisfaction Score by Usage
FMC Corporation's Customer Satisfaction score was rated 100 points by customers who have used FMC Corporation's products/services for 2 to 5 Years.
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FMC Corporation Customer Satisfaction Score by Industry
FMC Corporation's Customer Satisfaction score was rated 100 points by Chemicals industry customers.
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}FMC Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, FMC Corporation's Customer Satisfaction score is rated right above Schlumberger, and is preceded by W. R. Grace & Co..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amec Foster Wheeler | 100% |
| Syngenta | 92% |
| W. R. Grace & Co. | 84% |
| FMC Corporation | 82% |
| Schlumberger | 81% |
| Dow Chemical Company | 76% |
| DuPont | 72% |
| FMC Technologies | 67% |
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FMC Corporation Customer Service
4.4/5
FMC Corporation has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About FMC Corporation's Customer Service
Address
Philadelphia, PA
Website
http://www.fmc.com
Phone Number
(215)299-6000
Quick Insights into FMC Corporation Customer Service
FMC Corporation's Customer Service score was rated highest by customers who have used FMC Corporation's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked FMC Corporation Customer Service the Highest
Ranked FMC Corporation Customer Service the Lowest
FMC Corporation Customer Service Score by Gender
FMC Corporation's Customer Service score was rated 4.6 by both Female and Male customers on Comparably.
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Male
4.6/5
Female
4.6/5
FMC Corporation Customer Service Score by Ethnicity
FMC Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4.3 | Other | 4.3 |
FMC Corporation Customer Service Score by Age
FMC Corporation's Customer Service score was rated 5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 5 | 36-40 | 5 |
FMC Corporation Customer Service Score by Usage
FMC Corporation's Customer Service score was rated 5 stars by customers who have used FMC Corporation's products/services for 2 to 5 Years.
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FMC Corporation Customer Service Score by Industry
FMC Corporation's Customer Service score was rated 5 stars by Chemicals industry customers.
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FMC Corporation Customer Service vs. Competitors
Compared to its competitors, FMC Corporation's Customer Service score is rated right above Syngenta, and is preceded by Amec Foster Wheeler.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| FMC Corporation | 4.4/5 |
| Syngenta | 4.2/5 |
| FMC Technologies | 4.2/5 |
| Schlumberger | 4/5 |
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.8/5 |
| W. R. Grace & Co. | 3.3/5 |
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FMC Corporation as an Employer
2.6/5
FMC Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
FMC Corporation scored a 58 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of FMC Corporation would recommend the brand to a friend. ENPS measures how likely FMC Corporation employees would recommend working at FMC Corporation to a friend.
Net Promoter Score
58
NPS Score
| 79% | Promoters |
|---|---|
| 0% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 36% | Promoters |
|---|---|
| 15% | Passive |
| 49% | Detractors |
