-10
NPS
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Forcepoint
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About Forcepoint's Brand
Forcepoint is the leading user and data protection cybersecurity company, entrusted to safeguard organizations while driving digital transformation and growth. Our solutions adapt in real-time to how people interact with data, providing secure access while enabling employees to create value. Among its major competitors, Forcepoint is ranked in 6th place for NPS while Barracuda Networks is 1st, and Proofpoint is 2nd.
Brand at a Glance
70%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Forcepoint CMO
Forcepoint Ranking
- #4 / 4 of its competitors
Forcepoint NPS
Forcepoint's Net Promoter Score (NPS) is a -10 with 31% Promoters, 28% Passives, and 41% Detractors. Net Promoter Score tracks whether Forcepoint's customers would recommend using the product based on a scale of -100 to 100.
Forcepoint Overall NPS
| 31% | Promoters |
|---|---|
| 28% | Passives |
| 41% | Detractors |
Forcepoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -6 | Mar 2022 | -6 |
May 2022 -7 | May 2022 | -7 |
Sep 2022 -11 | Sep 2022 | -11 |
Jan 2023 -15 | Jan 2023 | -15 |
Apr 2023 -10 | Apr 2023 | -10 |
Jun 2023 -14 | Jun 2023 | -14 |
Jul 2023 -8 | Jul 2023 | -8 |
Oct 2023 -4 | Oct 2023 | -4 |
Mar 2024 -9 | Mar 2024 | -9 |
Apr 2024 -12 | Apr 2024 | -12 |
Jun 2024 -15 | Jun 2024 | -15 |
Sep 2024 -10 | Sep 2024 | -10 |
How Other Brands Compare
Forcepoint is ranked #4 for NPS among its competitors. Symantec and Zscaler come in first and second, with McAfee coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forcepoint NPS by Age
Forcepoint's NPS was rated 33 points by customers ages 51-55 on Comparably.
Forcepoint NPS vs. Competitors
Compared to its competitors, Forcepoint's NPS is rated right below McAfee.
| COMPANY | NPS Score | |
|---|---|---|
 | Barracuda Networks | 56 |
 | Proofpoint | 25 |
 | Symantec | 15 |
 | Zscaler | 10 |
 | McAfee | 7 |
| Forcepoint | -10 |
Forcepoint Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Forcepoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Forcepoint Customer Loyalty Score by Age
Forcepoint's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
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0
20%
40%
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80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
Forcepoint Customer Loyalty vs. Competitors
Compared to its competitors, Forcepoint's Customer Loyalty score is rated right above Symantec, and is preceded by Barracuda Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McAfee | 83% |
| Zscaler | 77% |
| Proofpoint | 76% |
| Barracuda Networks | 74% |
| Forcepoint | 70% |
| Symantec | 68% |
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Forcepoint Product Quality
3.4/5
Forcepoint has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Forcepoint Product Information
Forcepoint’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.forcepoint.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into Forcepoint Product Quality
Forcepoint's Product Quality score was rated highest by customers ages 51-55.
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Ranked Forcepoint Product Quality the Highest
Forcepoint Product Quality Score by Age
Forcepoint's Product Quality score was rated 4.3 stars by customers ages 51-55 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
51-55 4.3 | 51-55 | 4.3 |
Forcepoint Product Quality vs. Competitors
Compared to its competitors, Forcepoint's Product Quality score is rated right above Proofpoint, and is preceded by Symantec.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barracuda Networks | 4.7/5 |
| McAfee | 3.8/5 |
| Zscaler | 3.7/5 |
| Symantec | 3.6/5 |
| Forcepoint | 3.4/5 |
| Proofpoint | 3.1/5 |
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Forcepoint Pricing
Forcepoint ROI & Value For Money
3.3/5
Forcepoint has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Forcepoint ROI
Forcepoint's ROI score was rated highest by customers ages 51-55.
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Ranked Forcepoint ROI the Highest
Forcepoint ROI Score by Age
Forcepoint's ROI score was rated 3.8 stars by customers ages 51-55 on Comparably.
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1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
Forcepoint Pricing vs. Competitors
Compared to its competitors, Forcepoint's ROI score is rated right below Proofpoint.
| COMPANY | Pricing Score | |
|---|---|---|
| Barracuda Networks | 4.2/5 |
| Zscaler | 3.6/5 |
| Symantec | 3.5/5 |
| McAfee | 3.5/5 |
| Proofpoint | 3.5/5 |
| Forcepoint | 3.3/5 |
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Forcepoint Customer Satisfaction (CSAT)
Forcepoint Customer Satisfaction (CSAT) Score
55 / 100
Forcepoint has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
37%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forcepoint Customer Satisfaction vs. Competitors
Compared to its competitors, Forcepoint's Customer Satisfaction score is rated right above Symantec, and is preceded by McAfee.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barracuda Networks | 100% |
| Zscaler | 63% |
| Proofpoint | 60% |
| McAfee | 58% |
| Forcepoint | 55% |
| Symantec | 43% |
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Forcepoint Customer Service
3.1/5
Forcepoint has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Forcepoint's Customer Service
Address
10900 Stonelake Blvd Bldg 3, Austin, TX 78759
Website
https://www.forcepoint.com
Phone Number
1-800-723-1166
Quick Insights into Forcepoint Customer Service
Forcepoint's Customer Service score was rated highest by customers ages 51-55.
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Ranked Forcepoint Customer Service the Highest
Forcepoint Customer Service Score by Age
Forcepoint's Customer Service score was rated 3.3 stars by customers ages 51-55 on Comparably.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.3 | 51-55 | 3.3 |
Forcepoint Customer Service vs. Competitors
Compared to its competitors, Forcepoint's Customer Service score is rated right above Symantec, and is preceded by Proofpoint.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barracuda Networks | 4/5 |
| Zscaler | 3.7/5 |
| McAfee | 3.6/5 |
| Proofpoint | 3.6/5 |
| Forcepoint | 3.1/5 |
| Symantec | 2.9/5 |
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Forcepoint as an Employer
3.2/5
Forcepoint has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Forcepoint scored a -10 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Forcepoint would recommend the brand to a friend. ENPS measures how likely Forcepoint employees would recommend working at Forcepoint to a friend.
Net Promoter Score
-10
NPS Score
| 31% | Promoters |
|---|---|
| 28% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
