100
NPS
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Forte Group
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About Forte Group's Brand
Great software doesn’t happen on its own, it takes great people Among its major competitors, Forte Group is ranked in 1st place for NPS while ELEKS is 2nd, and Itransition is 3rd.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Forte Group Ranking
- #1 / 4 of its competitors
Forte Group NPS
Forte Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Forte Group's customers would recommend using the product based on a scale of -100 to 100.
Forte Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Forte Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
Forte Group is ranked first for NPS among its competitors. ELEKS and Itransition come in second and third, with Netsuite coming in at #4.
Forte Group |  Netsuite |  ELEKS |  Itransition | |
| Global Ranking | #- | #494 | #- | #- |
| NPS | 100 | 2 | 37 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forte Group NPS vs. Competitors
Compared to its competitors, Forte Group's NPS is rated right above ELEKS.
| COMPANY | NPS Score | |
|---|---|---|
| Forte Group | 100 |
| ELEKS | 37 |
| Itransition | 30 |
 | Devbridge Group | 25 |
| Netsuite | 2 |
 | Ciklum | -34 |
Forte Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Forte Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Forte Group Customer Loyalty vs. Competitors
Compared to its competitors, Forte Group's Customer Loyalty score is rated right above Ciklum, and is preceded by Devbridge Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Itransition | 90% |
| ELEKS | 89% |
| Netsuite | 74% |
| Devbridge Group | 73% |
| Forte Group | 55% |
| Ciklum | 49% |
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Forte Group Product Quality
4.5/5
Forte Group has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Forte Group Product Information
Forte Group’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://fortegrp.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Forte Group Product Quality vs. Competitors
Compared to its competitors, Forte Group's Product Quality score is rated right above ELEKS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Forte Group | 4.5/5 |
| ELEKS | 4.2/5 |
| Itransition | 3.8/5 |
| Devbridge Group | 3.6/5 |
| Netsuite | 3.4/5 |
| Ciklum | 3.2/5 |
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Forte Group Pricing
Forte Group ROI & Value For Money
5/5
Forte Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Forte Group Pricing vs. Competitors
Compared to its competitors, Forte Group's ROI score is rated right above ELEKS.
| COMPANY | Pricing Score | |
|---|---|---|
| Forte Group | 5/5 |
| ELEKS | 4.1/5 |
| Itransition | 4/5 |
| Devbridge Group | 3.6/5 |
| Netsuite | 3.2/5 |
| Ciklum | 2.8/5 |
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Forte Group Customer Satisfaction (CSAT)
Forte Group Customer Satisfaction (CSAT) Score
100 / 100
Forte Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forte Group Customer Satisfaction vs. Competitors
Compared to its competitors, Forte Group's Customer Satisfaction score is rated right above Itransition.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Forte Group | 100% |
| Itransition | 88% |
| ELEKS | 86% |
| Devbridge Group | 66% |
| Netsuite | 60% |
| Ciklum | 40% |
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Forte Group Customer Service
5/5
Forte Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Forte Group's Customer Service
Address
1200 N Federal Hwy, Boca Raton, FL 33432
Website
https://fortegrp.com/
Phone Number
(312) 757-4944
Forte Group's Social Links
Forte Group Customer Service vs. Competitors
Compared to its competitors, Forte Group's Customer Service score is rated right above ELEKS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Forte Group | 5/5 |
| ELEKS | 4.2/5 |
| Itransition | 4/5 |
| Devbridge Group | 3.6/5 |
| Netsuite | 3/5 |
| Ciklum | 2.7/5 |
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Forte Group as an Employer
4.6/5
Forte Group has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Forte Group scored a 100 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Forte Group would recommend the brand to a friend. ENPS measures how likely Forte Group employees would recommend working at Forte Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 73% | Promoters |
|---|---|
| 17% | Passive |
| 10% | Detractors |
