-18
NPS
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Fred Meyer Jewelers
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About Fred Meyer Jewelers' Brand
Fred Meyer Jewelers is committed to offering superior service. Among its major competitors, Fred Meyer Jewelers is ranked in 5th place for NPS while Zales is 1st, and The RealReal is 2nd.
Brand at a Glance
93%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
3/5
Customer Service
Fred Meyer Jewelers Ranking
- #3 / 4 of its competitors
Fred Meyer Jewelers NPS
Fred Meyer Jewelers's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether Fred Meyer Jewelers's customers would recommend using the product based on a scale of -100 to 100.
Fred Meyer Jewelers Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
Fred Meyer Jewelers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -1 | Jun 2022 | -1 |
Jul 2022 -13 | Jul 2022 | -13 |
Mar 2023 -22 | Mar 2023 | -22 |
May 2023 -10 | May 2023 | -10 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 -9 | Sep 2023 | -9 |
Dec 2023 -16 | Dec 2023 | -16 |
Nov 2024 -22 | Nov 2024 | -22 |
Jan 2025 -13 | Jan 2025 | -13 |
May 2025 -19 | May 2025 | -19 |
How Other Brands Compare
Fred Meyer Jewelers is ranked third for NPS among its competitors. Kroger and Helzberg Diamonds come in first and second, with Fred Meyer coming in at #4.
Fred Meyer Jewelers |  Kroger |  Fred Meyer |  Helzberg Diamonds | |
| Global Ranking | #- | #151 | #532 | #- |
| NPS | -18 | 0 | -19 | -8 |
| Valuation Updated every 24 hours for public companies | - | $27.03B | $33.18B | $568.13B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fred Meyer Jewelers NPS by Ethnicity
Fred Meyer Jewelers's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Fred Meyer Jewelers NPS vs. Competitors
Compared to its competitors, Fred Meyer Jewelers's NPS is rated right above Fred Meyer, and is preceded by Helzberg Diamonds.
| COMPANY | NPS Score | |
|---|---|---|
 | Zales | 25 |
 | The RealReal | 6 |
| Kroger | 0 |
| Helzberg Diamonds | -8 |
| Fred Meyer Jewelers | -18 |
| Fred Meyer | -19 |
Fred Meyer Jewelers Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Fred Meyer Jewelers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fred Meyer Jewelers Customer Loyalty Score by Ethnicity
Fred Meyer Jewelers's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Fred Meyer Jewelers Customer Loyalty vs. Competitors
Compared to its competitors, Fred Meyer Jewelers's Customer Loyalty score is rated right above Fred Meyer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fred Meyer Jewelers | 93% |
| Fred Meyer | 82% |
| Zales | 81% |
| Kroger | 79% |
| The RealReal | 69% |
| Helzberg Diamonds | 68% |
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Fred Meyer Jewelers Product Quality
2.8/5
Fred Meyer Jewelers has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Fred Meyer Jewelers Product Information
Fred Meyer Jewelers’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into Fred Meyer Jewelers Product Quality
Fred Meyer Jewelers's Product Quality score was rated highest by Caucasian customers.
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Ranked Fred Meyer Jewelers Product Quality the Highest
Fred Meyer Jewelers Product Quality Score by Ethnicity
Fred Meyer Jewelers's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fred Meyer Jewelers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fred Meyer Jewelers Product Quality vs. Competitors
Compared to its competitors, Fred Meyer Jewelers's Product Quality score is rated right below Fred Meyer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zales | 4/5 |
| The RealReal | 3.6/5 |
| Kroger | 3.4/5 |
| Helzberg Diamonds | 3.1/5 |
| Fred Meyer | 3.1/5 |
| Fred Meyer Jewelers | 2.8/5 |
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Fred Meyer Jewelers Pricing
Fred Meyer Jewelers ROI & Value For Money
2.6/5
Fred Meyer Jewelers has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Fred Meyer Jewelers ROI
Fred Meyer Jewelers's ROI score was rated highest by Caucasian customers.
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Ranked Fred Meyer Jewelers ROI the Highest
Fred Meyer Jewelers ROI Score by Ethnicity
Fred Meyer Jewelers's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fred Meyer Jewelers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fred Meyer Jewelers Pricing vs. Competitors
Compared to its competitors, Fred Meyer Jewelers's ROI score is rated right below Fred Meyer.
| COMPANY | Pricing Score | |
|---|---|---|
| Zales | 4/5 |
| The RealReal | 3.4/5 |
| Kroger | 3.2/5 |
| Helzberg Diamonds | 3/5 |
| Fred Meyer | 2.9/5 |
| Fred Meyer Jewelers | 2.6/5 |
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Fred Meyer Jewelers Customer Satisfaction (CSAT)
Fred Meyer Jewelers Customer Satisfaction (CSAT) Score
50 / 100
Fred Meyer Jewelers has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fred Meyer Jewelers Customer Satisfaction
Fred Meyer Jewelers's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Fred Meyer Jewelers Customer Satisfaction the Highest
Fred Meyer Jewelers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fred Meyer Jewelers' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Fred Meyer Jewelers Customer Satisfaction vs. Competitors
Compared to its competitors, Fred Meyer Jewelers's Customer Satisfaction score is rated right above Fred Meyer, and is preceded by Kroger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zales | 100% |
| The RealReal | 67% |
| Kroger | 59% |
| Fred Meyer Jewelers | 50% |
| Fred Meyer | 47% |
| Helzberg Diamonds | 45% |
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Fred Meyer Jewelers Customer Service
3/5
Fred Meyer Jewelers has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Fred Meyer Jewelers's Customer Service
Address
1014 Vine Street, Cincinnati, OH
Website
https://www.fredmeyerjewelers.com
Quick Insights into Fred Meyer Jewelers Customer Service
Fred Meyer Jewelers's Customer Service score was rated highest by Caucasian customers.
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Ranked Fred Meyer Jewelers Customer Service the Highest
Fred Meyer Jewelers Customer Service Score by Ethnicity
Fred Meyer Jewelers's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fred Meyer Jewelers Customer Service vs. Competitors
Compared to its competitors, Fred Meyer Jewelers's Customer Service score is rated right above Fred Meyer, and is preceded by Kroger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zales | 4/5 |
| The RealReal | 3.6/5 |
| Kroger | 3.2/5 |
| Fred Meyer Jewelers | 3/5 |
| Fred Meyer | 3/5 |
| Helzberg Diamonds | 2.9/5 |
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Fred Meyer Jewelers as an Employer
Consumer vs. Employees
Fred Meyer Jewelers scored a -18 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Fred Meyer Jewelers would recommend the brand to a friend. ENPS measures how likely Fred Meyer Jewelers employees would recommend working at Fred Meyer Jewelers to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
