66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
GGA Solutions
Marketing or Exec? Claim Your Free Account
About GGA Solutions' Brand
A #PeopleFirst company helping build awesome customer experiences where #CustomerIsFirst Among its major competitors, GGA Solutions is ranked in 1st place for NPS while TaskUs is 2nd, and TP is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
GGA Solutions Ranking
- #1 / 4 of its competitors
GGA Solutions NPS
GGA Solutions's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether GGA Solutions's customers would recommend using the product based on a scale of -100 to 100.
GGA Solutions Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
GGA Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
Jul 2024 67 | Jul 2024 | 67 |
How Other Brands Compare
GGA Solutions is ranked first for NPS among its competitors. TaskUs and Accenture come in second and third, with Concentrix coming in at #4.
GGA Solutions |  Accenture |  Concentrix |  TaskUs | |
| Global Ranking | #- | #124 | #363 | #859 |
| NPS | 66 | 20 | 15 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.34B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GGA Solutions NPS by Gender
GGA Solutions's NPS was rated 100 by Male customers on Comparably.
Male
100
GGA Solutions's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
GGA Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GGA Solutions NPS vs. Competitors
Compared to its competitors, GGA Solutions's NPS is rated right above TaskUs.
| COMPANY | NPS Score | |
|---|---|---|
| GGA Solutions | 66 |
| TaskUs | 34 |
 | TP | 33 |
 | Alorica | 25 |
| Accenture | 20 |
| Concentrix | 15 |
 | Foundever | -2 |
GGA Solutions Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of GGA Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GGA Solutions Customer Loyalty Score by Gender
GGA Solutions's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GGA Solutions.
Male
70%
Yes
Female
N/A
Yes
GGA Solutions Customer Loyalty vs. Competitors
Compared to its competitors, GGA Solutions's Customer Loyalty score is rated right above Foundever, and is preceded by Alorica.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| Alorica | 83% |
| GGA Solutions | 79% |
| Foundever | 79% |
| TP | 78% |
| Concentrix | 75% |
| Accenture | 71% |
Unlock GGA Solutions Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full GGA Solutions Customer Loyalty vs. Competitors data and gain insights into your customers today.
GGA Solutions Product Quality
3.9/5
GGA Solutions has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock GGA Solutions' overall Product Quality score rated by its users and customers.
GGA Solutions Product Information
GGA Solutions’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://ggasolutions.com/
- Company Size
- 1,001-5,000 Employees
Industry
Outsourcing or Offshoring
Quick Insights into GGA Solutions Product Quality
GGA Solutions's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked GGA Solutions' Product Quality.
Ranked GGA Solutions Product Quality the Highest
GGA Solutions Product Quality Score by Gender
GGA Solutions's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GGA Solutions.
Male
4.1/5
Female
N/A
GGA Solutions Product Quality vs. Competitors
Compared to its competitors, GGA Solutions's Product Quality score is rated right above Concentrix, and is preceded by Alorica.
| COMPANY | Product Quality Score | |
|---|---|---|
| TaskUs | 4.1/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| GGA Solutions | 3.9/5 |
| Concentrix | 3.8/5 |
| Accenture | 3.7/5 |
| Foundever | 3.3/5 |
Unlock GGA Solutions Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full GGA Solutions Product Quality vs. Competitors data and gain insights into your customers today.
GGA Solutions Pricing
GGA Solutions ROI & Value For Money
4/5
GGA Solutions has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GGA Solutions' overall ROI score rated by its users and customers.
Quick Insights into GGA Solutions ROI
GGA Solutions's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked GGA Solutions' ROI score.
Ranked GGA Solutions ROI the Highest
GGA Solutions ROI Score by Gender
GGA Solutions's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GGA Solutions.
Male
4.8/5
Female
N/A
GGA Solutions Pricing vs. Competitors
Compared to its competitors, GGA Solutions's ROI score is rated right above TP, and is preceded by TaskUs.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| GGA Solutions | 4/5 |
| TP | 3.9/5 |
| Alorica | 3.9/5 |
| Accenture | 3.6/5 |
| Concentrix | 3.4/5 |
| Foundever | 3.2/5 |
Unlock GGA Solutions ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full GGA Solutions ROI vs. Competitors data and gain insights into your customers today.
GGA Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GGA Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, GGA Solutions's Customer Satisfaction score is rated right below Concentrix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alorica | 80% |
| TP | 78% |
| Accenture | 75% |
| Foundever | 68% |
| TaskUs | 61% |
| Concentrix | 48% |
| GGA Solutions | 0% |
Unlock GGA Solutions Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full GGA Solutions Customer Satisfaction vs. Competitors data and gain insights into your customers today.
GGA Solutions Customer Service
4/5
GGA Solutions has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GGA Solutions' overall Customer Service score rated by its users and customers.
About GGA Solutions's Customer Service
Address
3360 Clerendon Road, Los Angeles, CA 90210
Website
https://ggasolutions.com/
Phone Number
3105987391
GGA Solutions's Social Links
Quick Insights into GGA Solutions Customer Service
GGA Solutions's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked GGA Solutions' Customer Service score.
Ranked GGA Solutions Customer Service the Highest
GGA Solutions Customer Service Score by Gender
GGA Solutions's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GGA Solutions.
Male
5/5
Female
N/A
GGA Solutions Customer Service vs. Competitors
Compared to its competitors, GGA Solutions's Customer Service score is rated right above TaskUs.
| COMPANY | Customer Service Score | |
|---|---|---|
| GGA Solutions | 4/5 |
| TaskUs | 4/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| Accenture | 3.8/5 |
| Concentrix | 3.7/5 |
| Foundever | 3.4/5 |
Unlock GGA Solutions Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full GGA Solutions Customer Service vs. Competitors data and gain insights into your customers today.
GGA Solutions as an Employer
4.6/5
GGA Solutions has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GGA Solutions scored a 66 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of GGA Solutions would recommend the brand to a friend. ENPS measures how likely GGA Solutions employees would recommend working at GGA Solutions to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 80% | Promoters |
|---|---|
| 11% | Passive |
| 9% | Detractors |
