57
NPS
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Gordmans Stores
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About Gordmans Stores' Brand
ordmans Stores, Inc. is an everyday value price department store retailer featuring a selection of brands Among its major competitors, Gordmans Stores is ranked in 1st place for NPS while Hobby Lobby is 2nd, and MUJI is 3rd.
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Gordmans Stores Ranking
- #1 / 4 of its competitors
Gordmans Stores NPS
Gordmans Stores's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Gordmans Stores's customers would recommend using the product based on a scale of -100 to 100.
Gordmans Stores Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Gordmans Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Nov 2021 50 | Nov 2021 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2024 40 | Jan 2024 | 40 |
Mar 2026 57 | Mar 2026 | 57 |
How Other Brands Compare
Gordmans Stores is ranked first for NPS among its competitors. Hobby Lobby and Topshop come in second and third, with J. C. Penney coming in at #4.
Gordmans Stores |  Topshop |  Hobby Lobby |  J. C. Penney | |
| Global Ranking | #- | #463 | #590 | #- |
| NPS | 57 | 19 | 34 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | - | $58.39M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gordmans Stores NPS by Gender
Gordmans Stores's NPS was rated 100 by Female customers on Comparably.
Female
100
Gordmans Stores's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Gordmans Stores's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Gordmans Stores NPS by Usage
Gordmans Stores's NPS was rated 100 points by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Gordmans Stores NPS vs. Competitors
Compared to its competitors, Gordmans Stores's NPS is rated right above Hobby Lobby.
| COMPANY | NPS Score | |
|---|---|---|
| Gordmans Stores | 57 |
| Hobby Lobby | 34 |
 | MUJI | 30 |
| Topshop | 19 |
 | Fenwick | 0 |
 | Schuh | -16 |
| J. C. Penney | -39 |
Gordmans Stores Customer Reviews
Out of the 2 Gordmans Stores customer reviews 2 were positive and 0 were constructive. Gordmans Stores customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Gordmans Stores Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Gordmans Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gordmans Stores Customer Loyalty Score by Gender
Gordmans Stores's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Gordmans Stores Customer Loyalty Score by Usage
Gordmans Stores's Customer Loyalty score was rated 100% by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gordmans Stores Customer Loyalty vs. Competitors
Compared to its competitors, Gordmans Stores's Customer Loyalty score is rated right above Hobby Lobby.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gordmans Stores | 89% |
| Hobby Lobby | 85% |
| J. C. Penney | 78% |
| MUJI | 74% |
| Topshop | 58% |
| Schuh | 10% |
| Fenwick | N/A |
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Gordmans Stores Product Quality
4/5
Gordmans Stores has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Gordmans Stores Product Information
Gordmans Stores’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.gordmans.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Gordmans Stores Product Quality
Gordmans Stores's Product Quality score was rated highest by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
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Ranked Gordmans Stores Product Quality the Highest
Gordmans Stores Product Quality Score by Gender
Gordmans Stores's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Gordmans Stores Product Quality Score by Usage
Gordmans Stores's Product Quality score was rated 5 stars by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
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Gordmans Stores Product Quality vs. Competitors
Compared to its competitors, Gordmans Stores's Product Quality score is rated right above Schuh, and is preceded by MUJI.
| COMPANY | Product Quality Score | |
|---|---|---|
| MUJI | 4.2/5 |
| Gordmans Stores | 4/5 |
| Schuh | 4/5 |
| Hobby Lobby | 3.9/5 |
| Topshop | 3.8/5 |
| J. C. Penney | 2.5/5 |
| Fenwick | N/A |
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Gordmans Stores Pricing
Gordmans Stores ROI & Value For Money
4.1/5
Gordmans Stores has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Gordmans Stores ROI
Gordmans Stores's ROI score was rated highest by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
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Ranked Gordmans Stores ROI the Highest
Gordmans Stores ROI Score by Gender
Gordmans Stores's ROI score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Gordmans Stores ROI Score by Usage
Gordmans Stores's ROI score was rated 5 stars by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
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Gordmans Stores Pricing vs. Competitors
Compared to its competitors, Gordmans Stores's ROI score is rated right above Hobby Lobby, and is preceded by Schuh.
| COMPANY | Pricing Score | |
|---|---|---|
| Schuh | 4.5/5 |
| Gordmans Stores | 4.1/5 |
| Hobby Lobby | 3.7/5 |
| MUJI | 3.5/5 |
| Topshop | 3.3/5 |
| J. C. Penney | 2.6/5 |
| Fenwick | N/A |
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Gordmans Stores Customer Satisfaction (CSAT)
Gordmans Stores Customer Satisfaction (CSAT) Score
80 / 100
Gordmans Stores has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gordmans Stores Customer Satisfaction
Gordmans Stores's Customer Satisfaction score was rated highest by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
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Ranked Gordmans Stores Customer Satisfaction the Highest
Gordmans Stores Customer Satisfaction Score by Gender
Gordmans Stores's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Gordmans Stores Customer Satisfaction Score by Usage
Gordmans Stores's Customer Satisfaction score was rated 100 points by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Gordmans Stores Customer Satisfaction vs. Competitors
Compared to its competitors, Gordmans Stores's Customer Satisfaction score is rated right above Hobby Lobby, and is preceded by Fenwick.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MUJI | 100% |
| Fenwick | 100% |
| Gordmans Stores | 80% |
| Hobby Lobby | 74% |
| J. C. Penney | 37% |
| Topshop | 0% |
| Schuh | 0% |
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Gordmans Stores Customer Service
3.7/5
Gordmans Stores has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Gordmans Stores's Customer Service
Address
Gordmans, Inc. 1926 South 67th St, Omaha, NE
Website
http://www.gordmans.com/
Phone Number
402-691-4000
Quick Insights into Gordmans Stores Customer Service
Gordmans Stores's Customer Service score was rated highest by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
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Ranked Gordmans Stores Customer Service the Highest
Gordmans Stores Customer Service Score by Gender
Gordmans Stores's Customer Service score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Gordmans Stores Customer Service Score by Usage
Gordmans Stores's Customer Service score was rated 5 stars by customers who have used Gordmans Stores's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Gordmans Stores Customer Service vs. Competitors
Compared to its competitors, Gordmans Stores's Customer Service score is rated right above Topshop, and is preceded by MUJI.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schuh | 4.5/5 |
| Hobby Lobby | 3.8/5 |
| MUJI | 3.8/5 |
| Gordmans Stores | 3.7/5 |
| Topshop | 3.5/5 |
| J. C. Penney | 2.3/5 |
| Fenwick | N/A |
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Gordmans Stores as an Employer
3.0/5
Gordmans Stores has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Gordmans Stores scored a 57 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Gordmans Stores would recommend the brand to a friend. ENPS measures how likely Gordmans Stores employees would recommend working at Gordmans Stores to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
