40
NPS
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Gordmans Stores
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About Gordmans Stores' Brand
ordmans Stores, Inc. is an everyday value price department store retailer featuring a selection of brands Among its major competitors, Gordmans Stores is ranked in 1st place for NPS while Hobby Lobby is 2nd, and MUJI is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Gordmans Stores Ranking
- #1 / 4 of its competitors
Gordmans Stores NPS
Gordmans Stores's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Gordmans Stores's customers would recommend using the product based on a scale of -100 to 100.
Gordmans Stores Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Gordmans Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Nov 2021 50 | Nov 2021 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2024 40 | Jan 2024 | 40 |
How Other Brands Compare
Gordmans Stores is ranked first for NPS among its competitors. Hobby Lobby and Topshop come in second and third, with J. C. Penney coming in at #4.
Gordmans Stores |  Topshop |  Hobby Lobby |  J. C. Penney | |
| Global Ranking | #- | #463 | #590 | #- |
| NPS | 40 | 19 | 32 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | - | $58.39M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gordmans Stores NPS vs. Competitors
Compared to its competitors, Gordmans Stores's NPS is rated right above Hobby Lobby.
| COMPANY | NPS Score | |
|---|---|---|
| Gordmans Stores | 40 |
| Hobby Lobby | 32 |
 | MUJI | 30 |
| Topshop | 19 |
 | Fenwick | 0 |
 | Schuh | -16 |
| J. C. Penney | -39 |
Gordmans Stores Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Gordmans Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gordmans Stores Customer Loyalty vs. Competitors
Compared to its competitors, Gordmans Stores's Customer Loyalty score is rated right above Hobby Lobby.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gordmans Stores | 85% |
| Hobby Lobby | 85% |
| J. C. Penney | 78% |
| MUJI | 74% |
| Topshop | 58% |
| Schuh | 10% |
| Fenwick | N/A |
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Gordmans Stores Product Quality
3.7/5
Gordmans Stores has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Gordmans Stores Product Information
Gordmans Stores’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.gordmans.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Gordmans Stores Product Quality vs. Competitors
Compared to its competitors, Gordmans Stores's Product Quality score is rated right above J. C. Penney, and is preceded by Topshop.
| COMPANY | Product Quality Score | |
|---|---|---|
| MUJI | 4.2/5 |
| Schuh | 4/5 |
| Hobby Lobby | 3.9/5 |
| Topshop | 3.8/5 |
| Gordmans Stores | 3.7/5 |
| J. C. Penney | 2.5/5 |
| Fenwick | N/A |
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Gordmans Stores Pricing
Gordmans Stores ROI & Value For Money
3.8/5
Gordmans Stores has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Gordmans Stores Pricing vs. Competitors
Compared to its competitors, Gordmans Stores's ROI score is rated right above Hobby Lobby, and is preceded by Schuh.
| COMPANY | Pricing Score | |
|---|---|---|
| Schuh | 4.5/5 |
| Gordmans Stores | 3.8/5 |
| Hobby Lobby | 3.7/5 |
| MUJI | 3.5/5 |
| Topshop | 3.3/5 |
| J. C. Penney | 2.6/5 |
| Fenwick | N/A |
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Gordmans Stores Customer Satisfaction (CSAT)
Gordmans Stores Customer Satisfaction (CSAT) Score
67 / 100
Gordmans Stores has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gordmans Stores Customer Satisfaction vs. Competitors
Compared to its competitors, Gordmans Stores's Customer Satisfaction score is rated right above J. C. Penney, and is preceded by Hobby Lobby.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MUJI | 100% |
| Fenwick | 100% |
| Hobby Lobby | 73% |
| Gordmans Stores | 67% |
| J. C. Penney | 37% |
| Topshop | 0% |
| Schuh | 0% |
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Gordmans Stores Customer Service
3.8/5
Gordmans Stores has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Gordmans Stores's Customer Service
Address
Gordmans, Inc. 1926 South 67th St, Omaha, NE
Website
http://www.gordmans.com/
Phone Number
402-691-4000
Gordmans Stores Customer Service vs. Competitors
Compared to its competitors, Gordmans Stores's Customer Service score is rated right above Hobby Lobby, and is preceded by Schuh.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schuh | 4.5/5 |
| Gordmans Stores | 3.8/5 |
| Hobby Lobby | 3.8/5 |
| MUJI | 3.8/5 |
| Topshop | 3.5/5 |
| J. C. Penney | 2.3/5 |
| Fenwick | N/A |
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Gordmans Stores as an Employer
3.0/5
Gordmans Stores has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Gordmans Stores scored a 40 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Gordmans Stores would recommend the brand to a friend. ENPS measures how likely Gordmans Stores employees would recommend working at Gordmans Stores to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
