40
NPS
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Gymboree
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About Gymboree's Brand
Gymboree is a retailer stores selling apparel and accessories for children. Among its major competitors, Gymboree is ranked in 2nd place for NPS while Takko Fashion is 1st, and Carter's is 3rd.
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Gymboree Ranking
- #1 / 4 of its competitors
Gymboree NPS
Gymboree's Net Promoter Score (NPS) is a 40 with 63% Promoters, 14% Passives, and 23% Detractors. Net Promoter Score tracks whether Gymboree's customers would recommend using the product based on a scale of -100 to 100.
Gymboree Overall NPS
| 63% | Promoters |
|---|---|
| 14% | Passives |
| 23% | Detractors |
Gymboree NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 63 | May 2022 | 63 |
Sep 2022 58 | Sep 2022 | 58 |
Oct 2022 62 | Oct 2022 | 62 |
Nov 2022 64 | Nov 2022 | 64 |
Dec 2022 67 | Dec 2022 | 67 |
Mar 2023 69 | Mar 2023 | 69 |
Apr 2023 58 | Apr 2023 | 58 |
May 2023 49 | May 2023 | 49 |
Aug 2023 42 | Aug 2023 | 42 |
Jul 2024 35 | Jul 2024 | 35 |
Nov 2024 37 | Nov 2024 | 37 |
Sep 2025 40 | Sep 2025 | 40 |
How Other Brands Compare
Gymboree is ranked first for NPS among its competitors. Carter's and Zulily come in second and third, with Old Navy coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gymboree NPS by Gender
Gymboree's NPS was rated 0 by Female customers on Comparably.
Female
0
Gymboree's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Gymboree's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Gymboree NPS vs. Competitors
Compared to its competitors, Gymboree's NPS is rated right above Carter's, and is preceded by Takko Fashion.
| COMPANY | NPS Score | |
|---|---|---|
 | Takko Fashion | 60 |
| Gymboree | 40 |
 | Carter's | 39 |
 | Zulily | 0 |
 | Old Navy | -4 |
 | The Children's Place | -37 |
Gymboree Customer Reviews
Out of the 2 Gymboree customer reviews 1 was positive and 1 was constructive. Gymboree customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Gymboree Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Gymboree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gymboree Customer Loyalty Score by Gender
Gymboree's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Gymboree Customer Loyalty vs. Competitors
Compared to its competitors, Gymboree's Customer Loyalty score is rated right above Carter's, and is preceded by Takko Fashion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Takko Fashion | 85% |
| Gymboree | 80% |
| Carter's | 80% |
| The Children's Place | 73% |
| Old Navy | 71% |
| Zulily | 69% |
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Gymboree Product Quality
3.8/5
Gymboree has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Gymboree Product Information
Gymboree’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.gymboree.com
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Quick Insights into Gymboree Product Quality
Gymboree's Product Quality score was rated highest by Female customers.
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Ranked Gymboree Product Quality the Highest
Gymboree Product Quality Score by Gender
Gymboree's Product Quality score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Gymboree Product Quality vs. Competitors
Compared to its competitors, Gymboree's Product Quality score is rated right above Old Navy, and is preceded by Carter's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Takko Fashion | 4.1/5 |
| Carter's | 4/5 |
| Gymboree | 3.8/5 |
| Old Navy | 3.3/5 |
| Zulily | 3.3/5 |
| The Children's Place | 2.5/5 |
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Gymboree Pricing
Gymboree ROI & Value For Money
3.4/5
Gymboree has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Gymboree ROI
Gymboree's ROI score was rated highest by Female customers.
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Ranked Gymboree ROI the Highest
Gymboree ROI Score by Gender
Gymboree's ROI score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
Gymboree Pricing vs. Competitors
Compared to its competitors, Gymboree's ROI score is rated right above Old Navy, and is preceded by Carter's.
| COMPANY | Pricing Score | |
|---|---|---|
| Takko Fashion | 4/5 |
| Carter's | 3.7/5 |
| Gymboree | 3.4/5 |
| Old Navy | 3.2/5 |
| Zulily | 3.1/5 |
| The Children's Place | 2.6/5 |
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Gymboree Customer Satisfaction (CSAT)
Gymboree Customer Satisfaction (CSAT) Score
72 / 100
Gymboree has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
51%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gymboree Customer Satisfaction
Gymboree's Customer Satisfaction score was rated highest by Female customers.
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Ranked Gymboree Customer Satisfaction the Highest
Gymboree Customer Satisfaction Score by Gender
Gymboree's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Gymboree Customer Satisfaction vs. Competitors
Compared to its competitors, Gymboree's Customer Satisfaction score is rated right above Old Navy, and is preceded by Carter's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Takko Fashion | 100% |
| Carter's | 74% |
| Gymboree | 71% |
| Old Navy | 61% |
| Zulily | 38% |
| The Children's Place | 35% |
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Gymboree Customer Service
3.4/5
Gymboree has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Gymboree's Customer Service
Address
2299 Kids Way, Dixon, CA
Website
http://www.gymboree.com
Phone Number
415/278-7000
Quick Insights into Gymboree Customer Service
Gymboree's Customer Service score was rated highest by Female customers.
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Ranked Gymboree Customer Service the Highest
Gymboree Customer Service Score by Gender
Gymboree's Customer Service score was rated 3.4 by Female customers on Comparably.
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Female
3.4/5
Male
N/A
Gymboree Customer Service vs. Competitors
Compared to its competitors, Gymboree's Customer Service score is rated right above Old Navy, and is preceded by Carter's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Takko Fashion | 4/5 |
| Carter's | 3.9/5 |
| Gymboree | 3.4/5 |
| Old Navy | 3.1/5 |
| Zulily | 2.9/5 |
| The Children's Place | 2.2/5 |
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Gymboree as an Employer
4.1/5
Gymboree has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Gymboree scored a 40 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Gymboree would recommend the brand to a friend. ENPS measures how likely Gymboree employees would recommend working at Gymboree to a friend.
Net Promoter Score
40
NPS Score
| 63% | Promoters |
|---|---|
| 14% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 27% | Promoters |
|---|---|
| 38% | Passive |
| 35% | Detractors |
