13
NPS
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Halyard Health
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About Halyard Health's Brand
Halyard Health is a medical technology company focused on advancing health and healthcare by preventing infection and eliminating pain. Among its major competitors, Halyard Health is ranked in 5th place for NPS while Spineology is 1st, and Kimberly-Clark is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Halyard Health Ranking
- #4 / 4 of its competitors
Halyard Health NPS
Halyard Health's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Halyard Health's customers would recommend using the product based on a scale of -100 to 100.
Halyard Health Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Halyard Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
May 2020 50 | May 2020 | 50 |
Jun 2020 66 | Jun 2020 | 66 |
Aug 2020 75 | Aug 2020 | 75 |
Aug 2022 40 | Aug 2022 | 40 |
Aug 2023 17 | Aug 2023 | 17 |
Oct 2023 13 | Oct 2023 | 13 |
How Other Brands Compare
Halyard Health is ranked #4 for NPS among its competitors. Kimberly-Clark and Owens & Minor come in first and second, with Teleflex coming in at third.
Halyard Health |  Kimberly-Clark |  Teleflex |  Owens & Minor | |
| Global Ranking | #- | #305 | #- | #- |
| NPS | 13 | 43 | 16 | 30 |
| Valuation Updated every 24 hours for public companies | - | $44.20B | $19.36B | $1.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Halyard Health NPS vs. Competitors
Compared to its competitors, Halyard Health's NPS is rated right above Smiths Medical, and is preceded by Teleflex.
| COMPANY | NPS Score | |
|---|---|---|
 | Spineology | 100 |
| Kimberly-Clark | 43 |
| Owens & Minor | 30 |
| Teleflex | 16 |
| Halyard Health | 13 |
 | Smiths Medical | 0 |
Halyard Health Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Halyard Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Halyard Health Customer Loyalty vs. Competitors
Compared to its competitors, Halyard Health's Customer Loyalty score is rated right above Smiths Medical, and is preceded by Teleflex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spineology | 100% |
| Kimberly-Clark | 86% |
| Owens & Minor | 83% |
| Teleflex | 81% |
| Halyard Health | 76% |
| Smiths Medical | 66% |
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Halyard Health Product Quality
3.1/5
Halyard Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Halyard Health Product Information
Halyard Health’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.halyardhealth.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Healthcare
Halyard Health Product Quality vs. Competitors
Compared to its competitors, Halyard Health's Product Quality score is rated right below Smiths Medical.
| COMPANY | Product Quality Score | |
|---|---|---|
| Spineology | 5/5 |
| Kimberly-Clark | 4.1/5 |
| Teleflex | 4/5 |
| Owens & Minor | 3.6/5 |
| Smiths Medical | 3.6/5 |
| Halyard Health | 3.1/5 |
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Halyard Health Pricing
Halyard Health ROI & Value For Money
3.6/5
Halyard Health has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Halyard Health Pricing vs. Competitors
Compared to its competitors, Halyard Health's ROI score is rated right above Smiths Medical, and is preceded by Teleflex.
| COMPANY | Pricing Score | |
|---|---|---|
| Spineology | 5/5 |
| Kimberly-Clark | 4.1/5 |
| Owens & Minor | 3.8/5 |
| Teleflex | 3.6/5 |
| Halyard Health | 3.6/5 |
| Smiths Medical | 3.5/5 |
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Halyard Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Halyard Health Customer Satisfaction vs. Competitors
Compared to its competitors, Halyard Health's Customer Satisfaction score is rated right below Smiths Medical.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Spineology | 100% |
| Kimberly-Clark | 81% |
| Owens & Minor | 76% |
| Teleflex | 76% |
| Smiths Medical | 34% |
| Halyard Health | 0% |
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Halyard Health Customer Service
3.7/5
Halyard Health has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Halyard Health's Customer Service
Address
5405 Windward Parkway, Suite 100 South, Alpharetta, GA
Website
http://www.halyardhealth.com
Phone Number
(678)425-9273
Halyard Health Customer Service vs. Competitors
Compared to its competitors, Halyard Health's Customer Service score is rated right above Teleflex, and is preceded by Owens & Minor.
| COMPANY | Customer Service Score | |
|---|---|---|
| Spineology | 5/5 |
| Kimberly-Clark | 4/5 |
| Owens & Minor | 3.7/5 |
| Halyard Health | 3.7/5 |
| Teleflex | 3.7/5 |
| Smiths Medical | 2.9/5 |
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Halyard Health as an Employer
2.4/5
Halyard Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Halyard Health scored a 13 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Halyard Health would recommend the brand to a friend. ENPS measures how likely Halyard Health employees would recommend working at Halyard Health to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
