19
NPS
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Teleflex
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About Teleflex's Brand
Teleflex is a global provider of medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, surgical, anesthesia, cardiac care, urology, emergency medicine and respiratory care. Over 14,000 Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. Teleflex is the home of Arrow®, Deknatel®, LMA®, Pilling®, QuikClot®, Rüsch®, UroLift® and Weck® Among its major competitors, Teleflex is ranked in 4th place for NPS while Oscor is 1st, and Stryker is 2nd.Their current market cap is $19.36B
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Teleflex Ranking
- #3 / 4 of its competitors
Teleflex NPS
Teleflex's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Teleflex's customers would recommend using the product based on a scale of -100 to 100.
Teleflex Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
Teleflex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 30 | Apr 2022 | 30 |
May 2022 36 | May 2022 | 36 |
Jun 2022 34 | Jun 2022 | 34 |
Oct 2022 31 | Oct 2022 | 31 |
Nov 2022 27 | Nov 2022 | 27 |
Feb 2023 25 | Feb 2023 | 25 |
Dec 2023 19 | Dec 2023 | 19 |
Aug 2024 14 | Aug 2024 | 14 |
Sep 2024 18 | Sep 2024 | 18 |
May 2025 13 | May 2025 | 13 |
Dec 2025 16 | Dec 2025 | 16 |
May 2026 17 | May 2026 | 17 |
How Other Brands Compare
Teleflex is ranked third for NPS among its competitors. Stryker and Boston Scientific come in first and second, with Glaukos Corporation coming in at #4. Among those competitors, it is the third most valued company behind Stryker.
Teleflex |  Boston Scientific |  Stryker |  Glaukos Corporation | |
| Global Ranking | #- | #323 | #- | #- |
| NPS | 19 | 24 | 31 | - |
| Valuation Updated every 24 hours for public companies | $19.36B | $54.80B | $91.43B | $3.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teleflex NPS by Gender
Male customers rated Teleflex's NPS 25 points higher than Female customers.
Male
75
Teleflex's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
50
Teleflex's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Teleflex NPS by Ethnicity
Teleflex's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Teleflex NPS by Usage
Teleflex's NPS was rated the highest by customers who have used Teleflex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 49 | 1 to 2 Years | 49 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years 34 | Over 10 Years | 34 |
Teleflex NPS vs. Competitors
Compared to its competitors, Teleflex's NPS is rated right above Integra LifeSciences, and is preceded by Boston Scientific.
| COMPANY | NPS Score | |
|---|---|---|
 | Oscor | 100 |
| Stryker | 31 |
| Boston Scientific | 24 |
| Teleflex | 19 |
 | Integra LifeSciences | 15 |
 | Halyard Health | 12 |
 | STERIS | 9 |
 | Symmetry Surgical | 0 |
 | Smiths Medical | -1 |
 | AngioDynamics | -20 |
 | LivaNova | -20 |
Teleflex Customer Reviews
Out of the 2 Teleflex customer reviews 2 were positive and 0 were constructive. Teleflex customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Teleflex Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Teleflex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Teleflex Customer Loyalty Score by Gender
Male customers rated Teleflex's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Teleflex Customer Loyalty Score by Ethnicity
Teleflex's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Teleflex.
55
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Teleflex Customer Loyalty Score by Usage
Teleflex's Customer Loyalty score was rated the highest by customers who have used Teleflex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Teleflex Customer Loyalty Score by Industry
Teleflex's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Teleflex Customer Loyalty vs. Competitors
Compared to its competitors, Teleflex's Customer Loyalty score is rated right above Boston Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Teleflex | 83% |
| Boston Scientific | 80% |
| Integra LifeSciences | 78% |
| Stryker | 77% |
| Halyard Health | 76% |
| LivaNova | 76% |
| Symmetry Surgical | 73% |
| STERIS | 72% |
| Smiths Medical | 66% |
| AngioDynamics | 60% |
| Oscor | N/A |
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Teleflex Product Quality
4/5
Teleflex has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Teleflex Product Information
Teleflex’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Teleflex's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Teleflex the lowest at 4.1.
- Website
- http://www.teleflex.com
- Company Size
- 5,001-10,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Teleflex Product Quality
Teleflex's Product Quality score was rated highest by customers who have used Teleflex's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked Teleflex Product Quality the Highest
Ranked Teleflex Product Quality the Lowest
Teleflex Product Quality Score by Gender
Male customers rated Teleflex's Product Quality score 0.8 stars higher than Female customers.
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Male
4.7/5
Female
3.9/5
Teleflex Product Quality Score by Ethnicity
Teleflex's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Teleflex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Teleflex Product Quality Score by Usage
Teleflex's Product Quality score was rated the highest by customers who have used Teleflex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Teleflex Product Quality Score by Industry
Teleflex's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Teleflex Product Quality vs. Competitors
Compared to its competitors, Teleflex's Product Quality score is rated right above Symmetry Surgical, and is preceded by Stryker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stryker | 4/5 |
| Teleflex | 4/5 |
| Symmetry Surgical | 4/5 |
| Integra LifeSciences | 3.9/5 |
| Boston Scientific | 3.7/5 |
| Smiths Medical | 3.6/5 |
| STERIS | 3.6/5 |
| Halyard Health | 3.1/5 |
| LivaNova | 3/5 |
| AngioDynamics | 2.8/5 |
| Oscor | N/A |
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Teleflex Pricing
Teleflex ROI & Value For Money
3.7/5
Teleflex has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Teleflex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Teleflex ROI
Teleflex's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Teleflex's products/services for Over 10 Years.
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Ranked Teleflex ROI the Highest
Ranked Teleflex ROI the Lowest
Teleflex ROI Score by Gender
Male customers rated Teleflex's ROI score 1.4 stars higher than Female customers.
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Male
4.4/5
Female
3/5
Teleflex ROI Score by Ethnicity
Teleflex's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Teleflex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Teleflex ROI Score by Usage
Teleflex's ROI score was rated the highest by customers who have used Teleflex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Teleflex ROI Score by Industry
Teleflex's ROI score was rated 4.1 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Teleflex Pricing vs. Competitors
Compared to its competitors, Teleflex's ROI score is rated right above Integra LifeSciences, and is preceded by STERIS.
| COMPANY | Pricing Score | |
|---|---|---|
| Stryker | 3.8/5 |
| Boston Scientific | 3.8/5 |
| STERIS | 3.8/5 |
| Teleflex | 3.7/5 |
| Integra LifeSciences | 3.6/5 |
| Symmetry Surgical | 3.6/5 |
| Halyard Health | 3.6/5 |
| Smiths Medical | 3.5/5 |
| LivaNova | 3.1/5 |
| AngioDynamics | 2.5/5 |
| Oscor | N/A |
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Teleflex Customer Satisfaction (CSAT)
Teleflex Customer Satisfaction (CSAT) Score
79 / 100
Teleflex has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
53%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Teleflex Customer Satisfaction
Teleflex's Customer Satisfaction score was rated highest by customers who have used Teleflex's products/services for 1 to 2 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Teleflex Customer Satisfaction the Highest
Ranked Teleflex Customer Satisfaction the Lowest
Teleflex Customer Satisfaction Score by Gender
Male customers rated Teleflex's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Teleflex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Teleflex's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Teleflex's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Teleflex Customer Satisfaction Score by Usage
Teleflex's Customer Satisfaction score was rated 100 points by customers who have used Teleflex's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Teleflex Customer Satisfaction Score by Industry
Teleflex's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Teleflex Customer Satisfaction vs. Competitors
Compared to its competitors, Teleflex's Customer Satisfaction score is rated right above STERIS, and is preceded by LivaNova.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Symmetry Surgical | 100% |
| Stryker | 83% |
| Integra LifeSciences | 80% |
| LivaNova | 80% |
| Teleflex | 79% |
| STERIS | 77% |
| Boston Scientific | 70% |
| Smiths Medical | 34% |
| AngioDynamics | 25% |
| Oscor | 0% |
| Halyard Health | 0% |
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Teleflex Customer Service
3.8/5
Teleflex has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Teleflex's Customer Service
Address
550 Swedesford Rd, Wayne, PA 19087
Website
http://www.teleflex.com
Phone Number
16109480450
Teleflex's Social Links
Quick Insights into Teleflex Customer Service
Teleflex's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Teleflex's products/services for Over 10 Years.
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Ranked Teleflex Customer Service the Highest
Ranked Teleflex Customer Service the Lowest
Teleflex Customer Service Score by Gender
Male customers rated Teleflex's Customer Service score 1.6 stars higher than Female customers.
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Male
4.6/5
Female
3/5
Teleflex Customer Service Score by Ethnicity
Teleflex's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Teleflex Customer Service Score by Usage
Teleflex's Customer Service score was rated the highest by customers who have used Teleflex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Teleflex Customer Service Score by Industry
Teleflex's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Teleflex Customer Service vs. Competitors
Compared to its competitors, Teleflex's Customer Service score is rated right above Halyard Health, and is preceded by Boston Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stryker | 3.9/5 |
| Boston Scientific | 3.8/5 |
| Teleflex | 3.8/5 |
| Halyard Health | 3.7/5 |
| Integra LifeSciences | 3.6/5 |
| Symmetry Surgical | 3.6/5 |
| STERIS | 3.6/5 |
| LivaNova | 3.2/5 |
| Smiths Medical | 2.9/5 |
| AngioDynamics | 2.9/5 |
| Oscor | N/A |
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Teleflex as an Employer
4.2/5
Teleflex has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Teleflex scored a 19 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Teleflex would recommend the brand to a friend. ENPS measures how likely Teleflex employees would recommend working at Teleflex to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 61% | Promoters |
|---|---|
| 15% | Passive |
| 24% | Detractors |
