Home Chef NPS & Customer Reviews

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Home Chef

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Home Chef

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About Home Chef's Brand

Fresh ingredient and recipe delivery service. Among its major competitors, Home Chef is ranked in 6th place for NPS while Good Eggs is 1st, and Blue Apron is 2nd.

Brand at a Glance

50%

Customer Loyalty

2.7/5

Product Quality

2.6/5

Pricing

2.7/5

Customer Service

Home Chef Ranking

^#4 / 4 of its competitors

Home Chef NPS

Home Chef's Net Promoter Score (NPS) is a -41 with 17% Promoters, 25% Passives, and 58% Detractors. Net Promoter Score tracks whether Home Chef's customers would recommend using the product based on a scale of -100 to 100.

Home Chef Overall NPS

-41

NPS

17%	Promoters
25%	Passives
58%	Detractors

Home Chef NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2020 0	Mar 2020	0
Sep 2022 -50	Sep 2022	-50
Dec 2022 -33	Dec 2022	-33
Feb 2023 -50	Feb 2023	-50
Jun 2023 -60	Jun 2023	-60
Jul 2023 -43	Jul 2023	-43
Aug 2023 -33	Aug 2023	-33
Jan 2024 -30	Jan 2024	-30
Mar 2024 -36	Mar 2024	-36
Feb 2025 -42	Feb 2025	-42

How Other Brands Compare

Home Chef is ranked #4 for NPS among its competitors. Good Eggs and Shipt come in first and second, with HelloFresh coming in at third.

	Home Chef	HelloFresh	Shipt	Good Eggs
Global Ranking	#-	#572	#664	#-
NPS	-41	-3	1	11
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$15.26B	$94.56B	$300.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Home Chef NPS vs. Competitors

Compared to its competitors, Home Chef's NPS is rated right below HelloFresh.

COMPANY		NPS Score
	Good Eggs	11
	Blue Apron	10
	Shipt	1
	Plated	0
	Chef'd	N/A
	HelloFresh	-3
	Home Chef	-41

Home Chef Customer Loyalty

50%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

50% of Home Chef users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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50%

Home Chef Customer Loyalty vs. Competitors

Compared to its competitors, Home Chef's Customer Loyalty score is rated right above Plated, and is preceded by Blue Apron.

COMPANY		Customer Loyalty Score
	Good Eggs	76%
	Shipt	76%
	HelloFresh	69%
	Blue Apron	66%
	Home Chef	50%
	Plated	N/A
	Chef'd	N/A

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Home Chef Product Quality

2.7/5

Home Chef has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Home Chef Product Information

Home Chef’s product quality score is a 2.7 out of 5 as rated by its users and customers.

Website: https://www.homechef.com

Company Size: 51-200 Employees

Industry

Tech

Consumer Services

Food and Beverages

Home Chef Product Quality vs. Competitors

Compared to its competitors, Home Chef's Product Quality score is rated right above Plated, and is preceded by Good Eggs.

COMPANY		Product Quality Score
	Blue Apron	3.9/5
	HelloFresh	3.6/5
	Shipt	3.3/5
	Good Eggs	3.3/5
	Home Chef	2.7/5
	Plated	1.5/5
	Chef'd	N/A

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Home Chef Pricing

Home Chef ROI & Value For Money

2.6/5

Home Chef has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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Home Chef Pricing vs. Competitors

Compared to its competitors, Home Chef's ROI score is rated right above Chef'd, and is preceded by Plated.

COMPANY		Pricing Score
	Blue Apron	3.7/5
	Good Eggs	3.4/5
	Shipt	3.3/5
	HelloFresh	3.3/5
	Plated	3/5
	Home Chef	2.6/5
	Chef'd	N/A

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Home Chef Customer Satisfaction (CSAT)

Home Chef Customer Satisfaction (CSAT) Score

24 / 100

Home Chef has an overall Customer Satisfaction score of 24 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	11%
Satisfied	13%
Neither Satisfied nor Dissatisfied	38%
Dissatisfied	13%
Very Dissatisfied	25%

Very Satisfied

11%

Satisfied

13%

Neither Satisfied nor Dissatisfied

38%

Dissatisfied

13%

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Home Chef Customer Satisfaction vs. Competitors

Compared to its competitors, Home Chef's Customer Satisfaction score is rated right above Plated, and is preceded by Good Eggs.

COMPANY		Customer Satisfaction (CSAT) Score
	Blue Apron	77%
	HelloFresh	65%
	Shipt	55%
	Good Eggs	43%
	Home Chef	24%
	Plated	0%
	Chef'd	0%

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Home Chef Customer Service

2.7/5

Home Chef has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Home Chef's Customer Service

Address

225 W. Ohio St. Suite 300, Chicago, IL 60654

Website

https://www.homechef.com

Phone Number

(872)225-2433

Home Chef Customer Service vs. Competitors

Compared to its competitors, Home Chef's Customer Service score is rated right above Plated, and is preceded by Good Eggs.

COMPANY		Customer Service Score
	Blue Apron	3.9/5
	HelloFresh	3.4/5
	Shipt	3.4/5
	Good Eggs	3.2/5
	Home Chef	2.7/5
	Plated	N/A
	Chef'd	N/A

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Home Chef as an Employer

2.9/5

Home Chef has a 2.9/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Home Chef

Aditi Talreja

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Home Chef scored a -41 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Home Chef would recommend the brand to a friend. ENPS measures how likely Home Chef employees would recommend working at Home Chef to a friend.

Net Promoter Score

-41

NPS Score

17%	Promoters
25%	Passive
58%	Detractors

Employee Net Promoter Score

-7

eNPS Score

35%	Promoters
23%	Passive
42%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail