-41
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Huddle House
Marketing or Exec? Claim Your Free Account
About Huddle House's Brand
Huddle House was founded in 1964 by John Sparks. Having already opened a few restaurants under various names, he needed a great name for Among its major competitors, Huddle House is ranked in 6th place for NPS while Waffle House is 1st, and Dennys is 2nd. Overall, Huddle House has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
70%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Huddle House Ranking
- #4 / 4 of its competitors
Huddle House NPS
Huddle House's Net Promoter Score (NPS) is a -41 with 25% Promoters, 9% Passives, and 66% Detractors. Net Promoter Score tracks whether Huddle House's customers would recommend using the product based on a scale of -100 to 100.
Huddle House Overall NPS
| 25% | Promoters |
|---|---|
| 9% | Passives |
| 66% | Detractors |
Huddle House NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -44 | May 2024 | -44 |
Jun 2024 -40 | Jun 2024 | -40 |
Jul 2024 -43 | Jul 2024 | -43 |
Nov 2024 -47 | Nov 2024 | -47 |
Dec 2024 -48 | Dec 2024 | -48 |
Jan 2025 -48 | Jan 2025 | -48 |
Feb 2025 -46 | Feb 2025 | -46 |
Apr 2025 -42 | Apr 2025 | -42 |
May 2025 -44 | May 2025 | -44 |
Aug 2025 -43 | Aug 2025 | -43 |
Oct 2025 -43 | Oct 2025 | -43 |
Dec 2025 -41 | Dec 2025 | -41 |
How Other Brands Compare
Huddle House is ranked #4 for NPS among its competitors. Dennys and IHOP come in first and second, with Arby's Restaurant coming in at third.
Huddle House |  Dennys |  Arby's Restaurant |  IHOP | |
| Global Ranking | #- | #243 | #- | #- |
| NPS | -41 | 2 | -28 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.17B | $4.54B | $949.22M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Huddle House NPS by Gender
Female customers rated Huddle House's NPS 29 points higher than Male customers.
Male
-55
Huddle House's NPS was rated -55 by Male customers on Comparably.
18%
Promoters
9%
Passives
73%
Detractors
Female
-26
Huddle House's NPS was rated -26 by Female customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Huddle House NPS by Ethnicity
Huddle House's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
African American/Black -34 | African American/Black | -34 |
Huddle House NPS by Age
Huddle House's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Huddle House NPS by Usage
Huddle House's NPS was rated the highest by customers who have used Huddle House's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -10 | Over 10 Years | -10 |
Huddle House NPS vs. Competitors
Compared to its competitors, Huddle House's NPS is rated right below Arby's Restaurant.
| COMPANY | NPS Score | |
|---|---|---|
 | Waffle House | 13 |
| Dennys | 2 |
 | Pilot Flying J | -2 |
| IHOP | -21 |
| Arby's Restaurant | -28 |
| Huddle House | -41 |
Huddle House Customer Reviews
Out of the 6 Huddle House customer reviews 3 were positive and 3 were constructive. Huddle House customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Huddle House Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Huddle House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Huddle House Customer Loyalty Score by Gender
Female customers rated Huddle House's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Huddle House.
Male
59%
Yes
Female
66%
Yes
Huddle House Customer Loyalty Score by Ethnicity
Huddle House's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Huddle House.
62
out of 100
Caucasian
40
out of 100
African American/Black
Huddle House Customer Loyalty Score by Age
Huddle House's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Huddle House.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
41-45 33% | 41-45 | 33% |
46-50 70% | 46-50 | 70% |
56-60 70% | 56-60 | 70% |
61-65 78% | 61-65 | 78% |
66+ 74% | 66+ | 74% |
Huddle House Customer Loyalty Score by Usage
Huddle House's Customer Loyalty score was rated the highest by customers who have used Huddle House's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Huddle House Customer Loyalty Score by Industry
Huddle House's Customer Loyalty score was rated 55% by both Restaurants and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Huddle House Customer Loyalty vs. Competitors
Compared to its competitors, Huddle House's Customer Loyalty score is rated right below Arby's Restaurant.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Waffle House | 79% |
| Dennys | 79% |
| Pilot Flying J | 76% |
| IHOP | 70% |
| Arby's Restaurant | 70% |
| Huddle House | 70% |
Unlock Huddle House Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Huddle House Customer Loyalty vs. Competitors data and gain insights into your customers today.
Huddle House Product Quality
2.7/5
Huddle House has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Huddle House's overall Product Quality score rated by its users and customers.
Huddle House Product Information
Huddle House’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated Huddle House's product the highest. Reviewers from the Tech industry rated Huddle House the lowest at 3.2.
- Website
- http://www.huddlehouse.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Huddle House Product Quality
Huddle House's Product Quality score was rated highest by customers from the Restaurants industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Huddle House's Product Quality.
Ranked Huddle House Product Quality the Highest
Ranked Huddle House Product Quality the Lowest
Huddle House Product Quality Score by Gender
Female customers rated Huddle House's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Huddle House.
Male
2.4/5
Female
2.9/5
Huddle House Product Quality Score by Ethnicity
Huddle House's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Huddle House.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2 | African American/Black | 2 |
Huddle House Product Quality Score by Age
Huddle House's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Huddle House.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.5 | 46-50 | 3.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.4 | 61-65 | 3.4 |
66+ 2.3 | 66+ | 2.3 |
Huddle House Product Quality Score by Usage
Huddle House's Product Quality score was rated the highest by customers who have used Huddle House's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Huddle House Product Quality Score by Industry
Huddle House's Product Quality score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Huddle House Product Quality vs. Competitors
Compared to its competitors, Huddle House's Product Quality score is rated right below Arby's Restaurant.
| COMPANY | Product Quality Score | |
|---|---|---|
| Waffle House | 3.5/5 |
| Dennys | 3.2/5 |
| Pilot Flying J | 3.2/5 |
| IHOP | 2.8/5 |
| Arby's Restaurant | 2.7/5 |
| Huddle House | 2.7/5 |
Unlock Huddle House Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Huddle House Product Quality vs. Competitors data and gain insights into your customers today.
Huddle House Pricing
Huddle House ROI & Value For Money
2.6/5
Huddle House has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Huddle House's overall ROI score rated by its users and customers.
Huddle House Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Restaurants industry think that they had the lowest ROI from Huddle House.
Quick Insights into Huddle House ROI
Huddle House's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Huddle House's ROI score.
Ranked Huddle House ROI the Highest
Ranked Huddle House ROI the Lowest
Huddle House ROI Score by Gender
Female customers rated Huddle House's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Huddle House.
Male
2.1/5
Female
2.8/5
Huddle House ROI Score by Ethnicity
Huddle House's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Huddle House.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2 | African American/Black | 2 |
Huddle House ROI Score by Age
Huddle House's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Huddle House.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.3 | 46-50 | 2.3 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.2 | 61-65 | 2.2 |
66+ 2.8 | 66+ | 2.8 |
Huddle House ROI Score by Usage
Huddle House's ROI score was rated the highest by customers who have used Huddle House's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Huddle House ROI Score by Industry
Huddle House's ROI score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Huddle House Pricing vs. Competitors
Compared to its competitors, Huddle House's ROI score is rated right below Arby's Restaurant.
| COMPANY | Pricing Score | |
|---|---|---|
| Waffle House | 3.4/5 |
| Dennys | 3.2/5 |
| Pilot Flying J | 3.2/5 |
| IHOP | 2.7/5 |
| Arby's Restaurant | 2.7/5 |
| Huddle House | 2.6/5 |
Unlock Huddle House ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Huddle House ROI vs. Competitors data and gain insights into your customers today.
Huddle House Customer Satisfaction (CSAT)
Huddle House Customer Satisfaction (CSAT) Score
46 / 100
Huddle House has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Huddle House Customer Satisfaction
Huddle House's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Huddle House's Customer Satisfaction.
Ranked Huddle House Customer Satisfaction the Highest
Ranked Huddle House Customer Satisfaction the Lowest
Huddle House Customer Satisfaction Score by Gender
Male customers rated Huddle House's Customer Satisfaction score 19 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Huddle House.
62 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 50% |
Huddle House Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Huddle House's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Huddle House.
47 / 100
Very Satisfied
24%
Satisfied
23%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
41%
Huddle House Customer Satisfaction Score by Age
Huddle House's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Huddle House.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 66% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 50% |
Huddle House Customer Satisfaction Score by Usage
Huddle House's Customer Satisfaction score was rated the highest by customers who have used Huddle House's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Huddle House Customer Satisfaction Score by Industry
Huddle House's Customer Satisfaction score was rated 100 points by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Huddle House Customer Satisfaction Score by Industry",
"text": "Huddle House's Customer Satisfaction score was rated 100 points by Restaurants industry customers.",
"bars": [
{
"label": "Restaurants",
"groupId": 558,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Huddle House's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Huddle House Customer Satisfaction vs. Competitors
Compared to its competitors, Huddle House's Customer Satisfaction score is rated right above IHOP, and is preceded by Arby's Restaurant.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Waffle House | 61% |
| Dennys | 61% |
| Pilot Flying J | 58% |
| Arby's Restaurant | 47% |
| Huddle House | 47% |
| IHOP | 45% |
Unlock Huddle House Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Huddle House Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Huddle House Customer Service
2.5/5
Huddle House has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Huddle House's overall Customer Service score rated by its users and customers.
About Huddle House's Customer Service
Address
Atlanta, GA
Website
http://www.huddlehouse.com
Phone Number
(770) 325-1300
Quick Insights into Huddle House Customer Service
Huddle House's Customer Service score was rated highest by customers from the Restaurants industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Huddle House's Customer Service score.
Ranked Huddle House Customer Service the Highest
Ranked Huddle House Customer Service the Lowest
Huddle House Customer Service Score by Gender
Female customers rated Huddle House's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Huddle House.
Male
2.3/5
Female
2.6/5
Huddle House Customer Service Score by Ethnicity
Huddle House's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Huddle House.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2 | African American/Black | 2 |
Huddle House Customer Service Score by Age
Huddle House's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Huddle House.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.5 | 46-50 | 3.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.3 | 66+ | 2.3 |
Huddle House Customer Service Score by Usage
Huddle House's Customer Service score was rated the highest by customers who have used Huddle House's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Huddle House Customer Service Score by Industry
Huddle House's Customer Service score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Huddle House Customer Service vs. Competitors
Compared to its competitors, Huddle House's Customer Service score is rated right below IHOP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Waffle House | 3.4/5 |
| Dennys | 3.2/5 |
| Pilot Flying J | 3.2/5 |
| Arby's Restaurant | 2.8/5 |
| IHOP | 2.7/5 |
| Huddle House | 2.5/5 |
Unlock Huddle House Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Huddle House Customer Service vs. Competitors data and gain insights into your customers today.
Huddle House as an Employer
2.4/5
Huddle House has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Huddle House scored a -41 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Huddle House would recommend the brand to a friend. ENPS measures how likely Huddle House employees would recommend working at Huddle House to a friend.
Net Promoter Score
-41
NPS Score
| 25% | Promoters |
|---|---|
| 9% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 20% | Promoters |
|---|---|
| 7% | Passive |
| 73% | Detractors |
