47
NPS
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Hudson River Trading
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About Hudson River Trading's Brand
At Hudson River Trading (HRT) we are mathematicians, computer scientists, statisticians, physicists and engineers. We research and develop automated trading algorithms using advanced mathematical techniques. We have built one of the world's most sophisticated computing environments, and our researchers are at the forefront of innovation in the world of algorithmic trading. Among its major competitors, Hudson River Trading is ranked in 2nd place for NPS while Virtu Financial is 1st, and Two Sigma is 3rd.
Brand at a Glance
51%
Customer Loyalty
3.6/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Hudson River Trading Ranking
- #2 / 4 of its competitors
Hudson River Trading NPS
Hudson River Trading's Net Promoter Score (NPS) is a 47 with 67% Promoters, 13% Passives, and 20% Detractors. Net Promoter Score tracks whether Hudson River Trading's customers would recommend using the product based on a scale of -100 to 100.
Hudson River Trading Overall NPS
| 67% | Promoters |
|---|---|
| 13% | Passives |
| 20% | Detractors |
Hudson River Trading NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 25 | Feb 2022 | 25 |
Apr 2022 40 | Apr 2022 | 40 |
May 2022 49 | May 2022 | 49 |
Jul 2022 57 | Jul 2022 | 57 |
Dec 2022 63 | Dec 2022 | 63 |
Apr 2023 66 | Apr 2023 | 66 |
Jun 2023 70 | Jun 2023 | 70 |
Jan 2024 72 | Jan 2024 | 72 |
Apr 2024 59 | Apr 2024 | 59 |
May 2024 60 | May 2024 | 60 |
Apr 2025 57 | Apr 2025 | 57 |
Sep 2025 46 | Sep 2025 | 46 |
How Other Brands Compare
Hudson River Trading is ranked second for NPS among its competitors. Virtu Financial and Two Sigma come in first and third, with Citadel coming in at #4.
Hudson River Trading |  Citadel |  Virtu Financial |  Two Sigma | |
| Global Ranking | #- | #701 | #- | #- |
| NPS | 47 | 29 | 100 | 37 |
| Valuation Updated every 24 hours for public companies | - | $33.61M | $1.75B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hudson River Trading NPS vs. Competitors
Compared to its competitors, Hudson River Trading's NPS is rated right above Two Sigma, and is preceded by Virtu Financial.
| COMPANY | NPS Score | |
|---|---|---|
| Virtu Financial | 100 |
| Hudson River Trading | 47 |
| Two Sigma | 37 |
| Citadel | 29 |
 | IMC Trading | 9 |
 | Jane Street | -67 |
Hudson River Trading Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Hudson River Trading users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hudson River Trading Customer Loyalty vs. Competitors
Compared to its competitors, Hudson River Trading's Customer Loyalty score is rated right below Jane Street.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Virtu Financial | 100% |
| IMC Trading | 80% |
| Two Sigma | 70% |
| Citadel | 68% |
| Jane Street | 55% |
| Hudson River Trading | 51% |
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Hudson River Trading Product Quality
3.6/5
Hudson River Trading has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Hudson River Trading Product Information
Hudson River Trading’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Hudson River Trading Product Quality vs. Competitors
Compared to its competitors, Hudson River Trading's Product Quality score is rated right above Citadel, and is preceded by Jane Street.
| COMPANY | Product Quality Score | |
|---|---|---|
| Two Sigma | 4.1/5 |
| Virtu Financial | 4/5 |
| Jane Street | 3.8/5 |
| Hudson River Trading | 3.6/5 |
| Citadel | 3.6/5 |
| IMC Trading | 3.6/5 |
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Hudson River Trading Pricing
Hudson River Trading ROI & Value For Money
4.2/5
Hudson River Trading has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Hudson River Trading Pricing vs. Competitors
Compared to its competitors, Hudson River Trading's ROI score is rated right above Two Sigma.
| COMPANY | Pricing Score | |
|---|---|---|
| Hudson River Trading | 4.2/5 |
| Two Sigma | 4/5 |
| Citadel | 3.7/5 |
| IMC Trading | 3.4/5 |
| Virtu Financial | 2.5/5 |
| Jane Street | 1.7/5 |
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Hudson River Trading Customer Satisfaction (CSAT)
Hudson River Trading Customer Satisfaction (CSAT) Score
49 / 100
Hudson River Trading has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
38%
Satisfied
11%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hudson River Trading Customer Satisfaction vs. Competitors
Compared to its competitors, Hudson River Trading's Customer Satisfaction score is rated right above Virtu Financial, and is preceded by IMC Trading.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Two Sigma | 84% |
| Citadel | 70% |
| Jane Street | 67% |
| IMC Trading | 59% |
| Hudson River Trading | 49% |
| Virtu Financial | 0% |
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Hudson River Trading Customer Service
4.2/5
Hudson River Trading has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Hudson River Trading's Customer Service
Address
3 World Trade Center, York, NY 10007
Website
http://www.hudsonrivertrading.com
Hudson River Trading's Social Links
Hudson River Trading Customer Service vs. Competitors
Compared to its competitors, Hudson River Trading's Customer Service score is rated right above Two Sigma, and is preceded by Jane Street.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jane Street | 4.5/5 |
| Hudson River Trading | 4.2/5 |
| Two Sigma | 4/5 |
| Citadel | 4/5 |
| IMC Trading | 3.4/5 |
| Virtu Financial | 3/5 |
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Hudson River Trading as an Employer
4.7/5
Hudson River Trading has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Hudson River Trading
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hudson River Trading scored a 47 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hudson River Trading would recommend the brand to a friend. ENPS measures how likely Hudson River Trading employees would recommend working at Hudson River Trading to a friend.
Net Promoter Score
47
NPS Score
| 67% | Promoters |
|---|---|
| 13% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
