-100
NPS
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Hyundai Motor
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About Hyundai Motor's Brand
Manufacturer of automobiles. The company designs and manufacturers a large range of automobiles including passenger cars, SUVs and eco-friendly vehicles that are distributed globally. Among its major competitors, Hyundai Motor is ranked in 7th place for NPS while Mazda Motor is 1st, and Toyota is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Hyundai Motor Ranking
- #4 / 4 of its competitors
Hyundai Motor NPS
Hyundai Motor's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hyundai Motor's customers would recommend using the product based on a scale of -100 to 100.
Hyundai Motor Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hyundai Motor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
How Other Brands Compare
Hyundai Motor is ranked #4 for NPS among its competitors. Toyota and Ford Motor Company come in first and second, with Chevrolet coming in at third.
Hyundai Motor |  Toyota |  Ford Motor Company |  Chevrolet | |
| Global Ranking | #- | #82 | #120 | #164 |
| NPS | -100 | 43 | 13 | -26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $250.52B | $45.25B | $82.79B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyundai Motor NPS vs. Competitors
Compared to its competitors, Hyundai Motor's NPS is rated right below Chevrolet.
| COMPANY | NPS Score | |
|---|---|---|
 | Mazda Motor | 75 |
| Toyota | 43 |
 | Honda Motor Company | 34 |
| Ford Motor Company | 13 |
 | Pininfarina | N/A |
 | Groupe Renault | -15 |
| Chevrolet | -26 |
| Hyundai Motor | -100 |
Hyundai Motor Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hyundai Motor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hyundai Motor Customer Loyalty vs. Competitors
Compared to its competitors, Hyundai Motor's Customer Loyalty score is rated right above Groupe Renault.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hyundai Motor | 100% |
| Groupe Renault | 89% |
| Mazda Motor | 83% |
| Toyota | 83% |
| Ford Motor Company | 80% |
| Chevrolet | 78% |
| Honda Motor Company | 76% |
| Pininfarina | N/A |
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Hyundai Motor Product Quality
4/5
Hyundai Motor has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Hyundai Motor Product Information
Hyundai Motor’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- worldwide.hyundai.com
- Company Size
- 10,000+ Employees
Hyundai Motor Product Quality vs. Competitors
Compared to its competitors, Hyundai Motor's Product Quality score is rated right above Groupe Renault, and is preceded by Honda Motor Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Toyota | 4.1/5 |
| Mazda Motor | 4/5 |
| Honda Motor Company | 4/5 |
| Hyundai Motor | 4/5 |
| Groupe Renault | 3.6/5 |
| Ford Motor Company | 3.5/5 |
| Chevrolet | 2.5/5 |
| Pininfarina | N/A |
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Hyundai Motor Pricing
Hyundai Motor ROI & Value For Money
3/5
Hyundai Motor has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Hyundai Motor Pricing vs. Competitors
Compared to its competitors, Hyundai Motor's ROI score is rated right above Chevrolet, and is preceded by Ford Motor Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Mazda Motor | 4.1/5 |
| Toyota | 4/5 |
| Groupe Renault | 3.8/5 |
| Honda Motor Company | 3.7/5 |
| Ford Motor Company | 3.4/5 |
| Hyundai Motor | 3/5 |
| Chevrolet | 2.3/5 |
| Pininfarina | N/A |
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Hyundai Motor Customer Satisfaction (CSAT)
Hyundai Motor Customer Satisfaction (CSAT) Score
100 / 100
Hyundai Motor has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hyundai Motor Customer Satisfaction vs. Competitors
Compared to its competitors, Hyundai Motor's Customer Satisfaction score is rated right above Toyota, and is preceded by Mazda Motor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mazda Motor | 100% |
| Hyundai Motor | 100% |
| Toyota | 82% |
| Honda Motor Company | 75% |
| Groupe Renault | 67% |
| Ford Motor Company | 62% |
| Chevrolet | 35% |
| Pininfarina | 0% |
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Hyundai Motor Customer Service
3/5
Hyundai Motor has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Hyundai Motor's Customer Service
Address
231 Yangjae-Dong, Seoul, 137-938
Website
worldwide.hyundai.com
Phone Number
7
Hyundai Motor Customer Service vs. Competitors
Compared to its competitors, Hyundai Motor's Customer Service score is rated right above Chevrolet, and is preceded by Ford Motor Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mazda Motor | 4.1/5 |
| Toyota | 4/5 |
| Honda Motor Company | 3.8/5 |
| Groupe Renault | 3.8/5 |
| Ford Motor Company | 3.4/5 |
| Hyundai Motor | 3/5 |
| Chevrolet | 2.4/5 |
| Pininfarina | N/A |
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Consumer vs. Employees
Hyundai Motor scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyundai Motor would recommend the brand to a friend. ENPS measures how likely Hyundai Motor employees would recommend working at Hyundai Motor to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
