0
NPS
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Improbable
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About Improbable's Brand
We are the metaverse technology company. Improbable leverages gaming expertise, blockchain and AI to develop breakthrough metaverse technologies. We are metaverse developers: We design, build, operate and service metaversal experiences and entire worlds for brands, helping them drive new business and revenue. We are metaverse venture builders: We initiate and develop new businesses powered by our technologies to make the metaverse a useful reality through entertainment, social and enterprise applications and use cases. Among its major competitors, Improbable is ranked in 6th place for NPS while Microsoft is 1st, and ROBLOX is 2nd.Their current valuation is $3.69B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Improbable Ranking
- #4 / 4 of its competitors
Improbable NPS
Improbable's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Improbable's customers would recommend using the product based on a scale of -100 to 100.
Improbable Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Improbable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
How Other Brands Compare
Improbable is ranked #4 for NPS among its competitors. Microsoft and ROBLOX come in first and second, with Meta coming in at third. Among those competitors, it is the third most valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Improbable NPS vs. Competitors
Compared to its competitors, Improbable's NPS is rated right below Meta.
| COMPANY | NPS Score | |
|---|---|---|
 | Microsoft | 38 |
 | ROBLOX | 38 |
 | Unity | 30 |
 | Epic Games | 12 |
 | Meta | 9 |
| Improbable | 0 |
Improbable Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Improbable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Improbable Customer Loyalty vs. Competitors
Compared to its competitors, Improbable's Customer Loyalty score is rated right above ROBLOX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Improbable | 100% |
| ROBLOX | 89% |
| Microsoft | 84% |
| Epic Games | 78% |
| Meta | 75% |
| Unity | 69% |
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Improbable Product Quality
4/5
Improbable has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Improbable Product Information
Improbable’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://improbable.io/
- Company Size
- 201-500 Employees
Industry
Tech
Improbable Product Quality vs. Competitors
Compared to its competitors, Improbable's Product Quality score is rated right above Meta, and is preceded by ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Microsoft | 4.1/5 |
| Unity | 4.1/5 |
| ROBLOX | 4/5 |
| Improbable | 4/5 |
| Meta | 3.6/5 |
| Epic Games | 3.4/5 |
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Improbable Pricing
Improbable ROI & Value For Money
3.5/5
Improbable has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Improbable Pricing vs. Competitors
Compared to its competitors, Improbable's ROI score is rated right above Epic Games, and is preceded by Meta.
| COMPANY | Pricing Score | |
|---|---|---|
| Microsoft | 4/5 |
| Unity | 3.8/5 |
| ROBLOX | 3.8/5 |
| Meta | 3.6/5 |
| Improbable | 3.5/5 |
| Epic Games | 3.3/5 |
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Improbable Customer Service
4/5
Improbable has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Improbable's Customer Service
Address
10 Bishops Square, London, E1 6EG United Kingdom
Website
https://improbable.io/
Phone Number
07393831777
Improbable Customer Service vs. Competitors
Compared to its competitors, Improbable's Customer Service score is rated right above Unity, and is preceded by Microsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Improbable | 4/5 |
| Unity | 3.8/5 |
| ROBLOX | 3.6/5 |
| Meta | 3.5/5 |
| Epic Games | 3.2/5 |
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Consumer vs. Employees
Improbable scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Improbable would recommend the brand to a friend. ENPS measures how likely Improbable employees would recommend working at Improbable to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
