10
NPS
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Informa
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About Informa's Brand
Informa is a leading international events, digital services and academic research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock Exchange and a member of FTSE 100, with 14,000 colleagues working in 30 countries. Among its major competitors, Informa is ranked in 2nd place for NPS while RELX is 1st, and Thomson Reuters is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Informa Ranking
- #2 / 4 of its competitors
Informa NPS
Informa's Net Promoter Score (NPS) is a 10 with 44% Promoters, 22% Passives, and 34% Detractors. Net Promoter Score tracks whether Informa's customers would recommend using the product based on a scale of -100 to 100.
Informa Overall NPS
| 44% | Promoters |
|---|---|
| 22% | Passives |
| 34% | Detractors |
Informa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 30 | Mar 2023 | 30 |
Apr 2023 23 | Apr 2023 | 23 |
Sep 2023 25 | Sep 2023 | 25 |
Dec 2023 20 | Dec 2023 | 20 |
Jan 2024 16 | Jan 2024 | 16 |
Apr 2024 11 | Apr 2024 | 11 |
Aug 2024 14 | Aug 2024 | 14 |
Oct 2024 10 | Oct 2024 | 10 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 10 | Feb 2025 | 10 |
Mar 2025 5 | Mar 2025 | 5 |
Dec 2025 8 | Dec 2025 | 8 |
How Other Brands Compare
Informa is ranked second for NPS among its competitors. RELX and Thomson Reuters come in first and third, with Cognizant Technology Solutions coming in at #4.
Informa |  Thomson Reuters |  Cognizant Technology Solutions |  RELX | |
| Global Ranking | #- | #227 | #423 | #- |
| NPS | 10 | 7 | 5 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $40.72B | $26.75B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Informa NPS by Gender
Informa's NPS was rated -33 by Male customers on Comparably.
Male
-33
Informa's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Informa's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Informa NPS by Usage
Informa's NPS was rated -67 points by customers who have used Informa's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Informa NPS vs. Competitors
Compared to its competitors, Informa's NPS is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | NPS Score | |
|---|---|---|
| RELX | 43 |
| Informa | 10 |
| Thomson Reuters | 7 |
| Cognizant Technology Solutions | 5 |
 | Dmg Events | N/A |
 | Clarion Events | N/A |
 | GlobalData | -80 |
Informa Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Informa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Informa Customer Loyalty Score by Gender
Informa's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Informa Customer Loyalty Score by Usage
Informa's Customer Loyalty score was rated 40% by customers who have used Informa's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Informa Customer Loyalty vs. Competitors
Compared to its competitors, Informa's Customer Loyalty score is rated right above RELX, and is preceded by Thomson Reuters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cognizant Technology Solutions | 82% |
| Thomson Reuters | 80% |
| Informa | 76% |
| RELX | 73% |
| GlobalData | 68% |
| Dmg Events | N/A |
| Clarion Events | N/A |
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Informa Product Quality
3.5/5
Informa has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Informa Product Information
Informa’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.informa.com
- Company Size
- 5,001-10,000 Employees
Industry
Events Services
Quick Insights into Informa Product Quality
Informa's Product Quality score was rated highest by customers who have used Informa's products/services for Less than 1 Year.
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Ranked Informa Product Quality the Highest
Informa Product Quality Score by Gender
Informa's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Informa Product Quality Score by Usage
Informa's Product Quality score was rated 3.8 stars by customers who have used Informa's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Informa Product Quality vs. Competitors
Compared to its competitors, Informa's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by Thomson Reuters.
| COMPANY | Product Quality Score | |
|---|---|---|
| RELX | 4.1/5 |
| Thomson Reuters | 3.7/5 |
| Informa | 3.5/5 |
| Cognizant Technology Solutions | 3.4/5 |
| GlobalData | 2.7/5 |
| Dmg Events | N/A |
| Clarion Events | N/A |
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Informa Pricing
Informa ROI & Value For Money
3.8/5
Informa has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Informa ROI
Informa's ROI score was rated highest by Male customers.
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Ranked Informa ROI the Highest
Informa ROI Score by Gender
Informa's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Informa ROI Score by Usage
Informa's ROI score was rated 3.5 stars by customers who have used Informa's products/services for Less than 1 Year.
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Informa Pricing vs. Competitors
Compared to its competitors, Informa's ROI score is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | Pricing Score | |
|---|---|---|
| RELX | 3.8/5 |
| Informa | 3.8/5 |
| Thomson Reuters | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| GlobalData | 2.5/5 |
| Dmg Events | N/A |
| Clarion Events | N/A |
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Informa Customer Satisfaction (CSAT)
Informa Customer Satisfaction (CSAT) Score
68 / 100
Informa has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Informa Customer Satisfaction
Informa's Customer Satisfaction score was rated highest by customers who have used Informa's products/services for Less than 1 Year.
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Ranked Informa Customer Satisfaction the Highest
Informa Customer Satisfaction Score by Usage
Informa's Customer Satisfaction score was rated 67 points by customers who have used Informa's products/services for Less than 1 Year.
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Informa Customer Satisfaction vs. Competitors
Compared to its competitors, Informa's Customer Satisfaction score is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RELX | 92% |
| Informa | 68% |
| Thomson Reuters | 68% |
| GlobalData | 66% |
| Cognizant Technology Solutions | 64% |
| Dmg Events | 0% |
| Clarion Events | 0% |
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Informa Customer Service
3.8/5
Informa has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Informa's Customer Service
Address
5 Howick Place, London SW1P 1WG United Kingdom
Website
http://www.informa.com
Phone Number
+44 (0) 20 8052 0400
Informa's Social Links
Quick Insights into Informa Customer Service
Informa's Customer Service score was rated highest by customers who have used Informa's products/services for Less than 1 Year.
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Ranked Informa Customer Service the Highest
Informa Customer Service Score by Gender
Informa's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Informa Customer Service Score by Usage
Informa's Customer Service score was rated 4.1 stars by customers who have used Informa's products/services for Less than 1 Year.
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Informa Customer Service vs. Competitors
Compared to its competitors, Informa's Customer Service score is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | Customer Service Score | |
|---|---|---|
| RELX | 3.9/5 |
| Informa | 3.8/5 |
| Thomson Reuters | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| GlobalData | 3/5 |
| Dmg Events | N/A |
| Clarion Events | N/A |
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Informa as an Employer
3.7/5
Informa has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Informa scored a 10 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Informa would recommend the brand to a friend. ENPS measures how likely Informa employees would recommend working at Informa to a friend.
Net Promoter Score
10
NPS Score
| 44% | Promoters |
|---|---|
| 22% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 46% | Promoters |
|---|---|
| 13% | Passive |
| 41% | Detractors |
