32
NPS
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Infrrd
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About Infrrd's Brand
Infrrd is a leading Intelligent data capture & image recognition company that uses machine Intelligence and AI to solve analytics and automation problems. Among its major competitors, Infrrd is ranked in 6th place for NPS while Clarifai is 1st, and Textio is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Infrrd Ranking
- #4 / 4 of its competitors
Infrrd NPS
Infrrd's Net Promoter Score (NPS) is a 32 with 59% Promoters, 14% Passives, and 27% Detractors. Net Promoter Score tracks whether Infrrd's customers would recommend using the product based on a scale of -100 to 100.
Infrrd Overall NPS
| 59% | Promoters |
|---|---|
| 14% | Passives |
| 27% | Detractors |
Infrrd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 36 | Mar 2022 | 36 |
May 2022 25 | May 2022 | 25 |
Jun 2022 14 | Jun 2022 | 14 |
Sep 2022 15 | Sep 2022 | 15 |
Nov 2022 19 | Nov 2022 | 19 |
May 2023 22 | May 2023 | 22 |
Jul 2023 27 | Jul 2023 | 27 |
Aug 2023 30 | Aug 2023 | 30 |
Dec 2023 25 | Dec 2023 | 25 |
Jan 2024 29 | Jan 2024 | 29 |
May 2024 32 | May 2024 | 32 |
How Other Brands Compare
Infrrd is ranked #4 for NPS among its competitors. Clarifai and Textio come in first and second, with UiPath coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infrrd NPS by Usage
Infrrd's NPS was rated -34 points by customers who have used Infrrd's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Infrrd NPS vs. Competitors
Compared to its competitors, Infrrd's NPS is rated right above Noodle, and is preceded by Element Fleet Management.
| COMPANY | NPS Score | |
|---|---|---|
 | Clarifai | 50 |
 | Textio | 50 |
 | UiPath | 49 |
 | IBM Watson | 37 |
 | Element Fleet Management | 34 |
| Infrrd | 32 |
 | Noodle | 0 |
 | Cognitive Scale | 0 |
 | Arimo, Inc. | N/A |
 | Ephesoft | N/A |
 | Turi | N/A |
 | Breinify | -100 |
Infrrd Customer Reviews
Out of the 2 Infrrd customer reviews 0 were positive and 2 were constructive. Infrrd customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Infrrd Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Infrrd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infrrd Customer Loyalty vs. Competitors
Compared to its competitors, Infrrd's Customer Loyalty score is rated right above Cognitive Scale, and is preceded by Element Fleet Management.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Textio | 100% |
| IBM Watson | 87% |
| UiPath | 84% |
| Noodle | 76% |
| Element Fleet Management | 74% |
| Infrrd | 69% |
| Cognitive Scale | 55% |
| Breinify | 10% |
| Clarifai | N/A |
| Arimo, Inc. | N/A |
| Ephesoft | N/A |
| Turi | N/A |
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Infrrd Product Quality
3.7/5
Infrrd has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Infrrd Product Information
Infrrd serves markets in the United States, Australia, Canada, and India. Infrrd supports Web devices and offers products for small, medium, and large sized businesses.
Infrrd’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Infrrd's product the highest.
- Website
- https://infrrd.ai/
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Languages Supported
English
Product Type
Data Extraction Software
Artificial Intelligence Software
OCR Software
Quick Insights into Infrrd Product Quality
Infrrd's Product Quality score was rated highest by customers who have used Infrrd's products/services for Less than 1 Year, and rated lowest by customers who have used Infrrd's products/services for 1 to 2 Years.
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Ranked Infrrd Product Quality the Highest
Ranked Infrrd Product Quality the Lowest
Infrrd Product Quality Score by Usage
Infrrd's Product Quality score was rated the highest by customers who have used Infrrd's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Infrrd Product Quality Score by Industry
Infrrd's Product Quality score was rated 3.2 stars by Tech industry customers.
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Infrrd Product Quality vs. Competitors
Compared to its competitors, Infrrd's Product Quality score is rated right above Element Fleet Management, and is preceded by Noodle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cognitive Scale | 5/5 |
| Arimo, Inc. | 5/5 |
| Textio | 4.5/5 |
| UiPath | 4.4/5 |
| IBM Watson | 4.3/5 |
| Noodle | 4/5 |
| Infrrd | 3.7/5 |
| Element Fleet Management | 3.6/5 |
| Breinify | 1.5/5 |
| Clarifai | N/A |
| Ephesoft | N/A |
| Turi | N/A |
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Infrrd Pricing
Infrrd ROI & Value For Money
3.4/5
Infrrd has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Infrrd Pricing Plans
Infrrd has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Infrrd?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Infrrd ROI
Infrrd's ROI score was rated highest by customers from the Tech industry.
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Ranked Infrrd ROI the Highest
Infrrd ROI Score by Industry
Infrrd's ROI score was rated 2.6 stars by Tech industry customers.
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Infrrd Pricing vs. Competitors
Compared to its competitors, Infrrd's ROI score is rated right above Breinify, and is preceded by Element Fleet Management.
| COMPANY | Pricing Score | |
|---|---|---|
| Cognitive Scale | 5/5 |
| UiPath | 4.2/5 |
| Textio | 4/5 |
| IBM Watson | 4/5 |
| Noodle | 3.9/5 |
| Element Fleet Management | 3.6/5 |
| Infrrd | 3.4/5 |
| Breinify | 1.5/5 |
| Clarifai | N/A |
| Arimo, Inc. | N/A |
| Ephesoft | N/A |
| Turi | N/A |
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Infrrd Customer Satisfaction (CSAT)
Infrrd Customer Satisfaction (CSAT) Score
50 / 100
Infrrd has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Infrrd Customer Satisfaction vs. Competitors
Compared to its competitors, Infrrd's Customer Satisfaction score is rated right above Clarifai, and is preceded by Noodle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cognitive Scale | 100% |
| UiPath | 89% |
| IBM Watson | 83% |
| Element Fleet Management | 76% |
| Noodle | 75% |
| Infrrd | 50% |
| Clarifai | 0% |
| Textio | 0% |
| Breinify | 0% |
| Arimo, Inc. | 0% |
| Ephesoft | 0% |
| Turi | 0% |
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Infrrd Customer Service
3.5/5
Infrrd has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Infrrd's Customer Service
Address
San Francisco Bay Area, Suite 360E, 2001 Gateway Place, San Jose, CA 95110
Website
https://infrrd.ai/
Phone Number
+1(408) 931-5610
Infrrd's Social Links
Infrrd Customer Service vs. Competitors
Compared to its competitors, Infrrd's Customer Service score is rated right above Breinify, and is preceded by Element Fleet Management.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cognitive Scale | 5/5 |
| UiPath | 4.1/5 |
| Textio | 4/5 |
| IBM Watson | 3.7/5 |
| Noodle | 3.7/5 |
| Element Fleet Management | 3.6/5 |
| Infrrd | 3.5/5 |
| Breinify | 1.5/5 |
| Clarifai | N/A |
| Arimo, Inc. | N/A |
| Ephesoft | N/A |
| Turi | N/A |
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Infrrd as an Employer
4.7/5
Infrrd has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Infrrd scored a 32 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Infrrd would recommend the brand to a friend. ENPS measures how likely Infrrd employees would recommend working at Infrrd to a friend.
Net Promoter Score
32
NPS Score
| 59% | Promoters |
|---|---|
| 14% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 68% | Promoters |
|---|---|
| 21% | Passive |
| 11% | Detractors |
